Boards›Player Behavior

Riot Support and communication

Im an Angel··2 votes·264 views

Currently I have 3 support tickets(4 if you count the one riot closed before answering my questions) open. I only post here because it seem that I will get a faster response time then waiting for a riot employ through a support ticket.

After getting banned for two weeks I am seeking more information as to why I have received this ban. Riot's reform card was not sent through to me and despite asking for it to be sent through to me several time my support ticket was closed prematurely. Other questions as to why I received this punishment I would be happy to wait for, however after 9 days and the intermittent and difficult communication, leaves me doubting whether or not there will be any follow up unless I post here.

So please If a riot employ could look into my account and see why communication about my support ticket was cancelled, and why I have been left waiting again? It shows that I have had activity within the last nine hours yet no actually response which I guess means it was viewed? Either way I would just love a response explaining the situation that I am in and how we can continue to communicate swiftly.

5 Comments

Sarutobi1 votes

So you are basically spamming the support ticket and then questioning why it's taking so long when it is your fault. Maybe just send one ticket.sending multiple tickets isn't going to help you faster and is probably the reason why one of them was closed so quickly!

We on the board cannot help you as only Riot has information about you for this. Wait out the ticket as you seem to be abusing it trying to get a fast answer!

Im an Angel1 votes

No that's not the case. I appreciate your response however realistically I wasn't looking for input from other players, just a Riot employ so I don't have to explain every thing again.

For example the three ticket all have a reason to exist but explaining each one in the OP seemed unnecessary and I'd rather wait for a proper response from Riot about them anyway.

Sarutobi1 votes

[{quoted}](name=Im an Angel,realm=OCE,application-id=ZGEFLEUQ,discussion-id=qd61U49c,comment-id=00000000,timestamp=2016-10-18T09:33:55.321+0000)

No that's not the case. I appreciate your response however realistically I wasn't looking for input from other players, just a Riot employ so I don't have to explain every thing again.

For example the three ticket all have a reason to exist but explaining each one in the OP seemed unnecessary and I'd rather wait for a proper response from Riot about them anyway.

I can tell you right now rioters rarely check these and even with that you basically explaining that you have 3 tickets for supports wouldn't make them reach you sooner and someone will get to you when they have time. They cannot help every single person who wrote to them in a timely manner. They don't have the resources nor the manpower to do that!

But this is the forums for the community if you didn't want our input this is the wrong place as that is the whole point of a forum!

Kei1431 votes

you are faaaaaaaaaaaarrrrrrrrrr from any communication on the PB&M from Riot.

Help and support will get you help much faster, but they'll tell you that you have a support ticket open, just stick with it.

KORGtuners1 votes

Don't talk in game.

Don't feed.

Don't AFK.

Riot is going to give you an opaque reason your chat was considered negative. Something along the lines of "demeaning language". They will not give you specific details. Unless, you did something like ask for reports.

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