So i had a thought that they dont even read the boards its just a place for the common league player to check out whats going on in league with other players do they read this to even try to fix problems within league or am i correct adn this is just a place to talk with other leaug pals that have problems with league?
RiotBazerka14 votesHullo! I'm here semi-often, much to the dismay of ppl that follow Red Tracker XD
ModPrandine5 votesRioters have repeatedly said that they do read the boards. That doesn't automatically mean they have to implement every idea, nor does it mean they don't listen to the community if they don't implement certain ideas. I get how that can be frustrating but it's something not exclusive to LoL.
kushinshin2 votes{quoted} nor does it mean they don't listen to the community
Lol.
Irelicant3 votesRioters have repeatedly said that they do read the boards. That doesn't automatically mean they have to implement every idea, nor does it mean they don't listen to the community if they don't implement certain ideas. I get how that can be frustrating but it's something not exclusive to LoL.
Yeah way to get the respect of your playerbase. Refuse to respond to the concerns of the players and turn a blind eye to the real problems plaguing your game.
Yeah way to get the respect of your playerbase. Refuse to respond to the concerns of the players and turn a blind eye to the real problems plaguing your game.
I understand it can be frustrating when the company running the game doesn't appear to be listening or responsive to community feedback, trust me I do. That said though I also understand that for games with large player bases such as LoL it's unfeasible to respond to every single thread, request or complaint that comes up, especially when some of those are unreasonable and/or unrealistic. Yes companies can do a better job responding and interacting with their communities, but it doesn't necessarily mean that they don't listen just because a request or two doesn't get implemented.
HyperionCH1 votesBut for example in the German board there is no interaction from Riot at all:
https://boards.euw.leagueoflegends.com/de/redtracker
If a company like Riot do not respond any questions in their own board, it is no suprise that the community thinks, Riot do not read the threads.
But for example in the German board there is no interaction from Riot at all:
https://boards.euw.leagueoflegends.com/de/redtracker
If a company like Riot do not respond any questions in their own board, it is no suprise that the community thinks, Riot do not read the threads.
From what I understand there are different Riot offices in each of the different regions (the one in NA being the main one of course), each with their own staff and region specific policies. I can't speak for the German staff, but at least here on the NA boards there is occasional interaction between players and staff. Again though for games with large player bases such as LoL it's unfeasible to respond to every single thread, request or complaint that comes up, especially when some of those are unreasonable and/or unrealistic.
HyperionCH1 votesFrom what I understand there are different Riot offices in each of the different regions (the one in NA being the main one of course), each with their own staff and region specific policies.
The main process in German is:
It seems that the German board is the trash can for all suggestions for improvement.
I can't speak for the German staff, but at least here on the NA boards there is occasional interaction between players and staff. Again though for games with large player bases such as LoL it's unfeasible to respond to every single thread, request or complaint that comes up, especially when some of those are unreasonable and/or unrealistic.
Yes, I understand that Riot cannot answer in all threads. But they have not to answer all the "balancing threads" where the writers normally want to buff their main champ and nerf their counter pick. After that, there are not so much threads left.
And it is not necessary to answer with all details. It is OK to write an answer like "Thank you for your suggestions. Our responsible team will check this." That is only 1 minute to write this post (after several minutes of reading the thread).
After over 1 year, no one from the merch team of Riot even answer in one of the threads about the Ahri statue here in the NA board. Several players are very disappointed that the new version was limited and sold out at once (before I even known that there is a release). After 3 years waiting for this statue (which was first announced non-limited), it is very sad that Riot don't answer. As a former Product Manager I have to say that was the worst decision in the history of Product Management. And it seems that Riot does not care about it, writes any statements or has a plan to correct this wrong decision.
But yes, in the German board it is even worse; no communication at all. Yes, Riot is mainly active in the NA board. But it is also important to interact with the community in the other boards. This month I saw an interesting thread in the German board. All other players wrote that no Rioter reads here and he should write this in the NA board. But he answered that he is not so good in English and asked if someone could translate this and write it in the NA board. So It is important that Riot also interacts in the non-English boards because severals players - with good ideas - haven't the English skills to write in the NA board.
And there are also topics that concern only the DACH region (DACH = Germany, Austria and (the german-speaking part of) Switzerland). So it makes sense to write these topics in the German board and not in the NA board. But no Rioter will read this topic. Contact the German Riot Support does not help because they answer that they are not responsible for this topic (and cannot trasmit this to the responsible team) and you should write this in the board (where you never get an answer). So it is impossible to contact Riot for DACH-only topics. I think you agree that this is not a good customer service / interaction with the community.
Kei1433 votesDepends on which subboards you are talking about.
Story and Art boards have alot of interaction. Dev corner and tech support have weekly moments the Rioters are active. Memes and games have them lurking all the time, they selectively respond to gameplay boards, and rarely respond here in PB, though they may still be lurkers.
So, your point of saying that you want Riot to read the boards is more geared towards them not responding to what you want them to respond to. Which we have no idea what you want them to respond to.
If you want them to nerf Irelia or remove Yasuo, you first need to get good and understand how to counter play them. Being highly mechanically mobile doesn't mean you dont have a counter play.
If you want them to ban someone, then the boards is not the right place to do it. Instead, you need to use the post game screen lobby or submit a ticket to https://support.riotgames.com/hc/en-us .
TitanTheTalented3 voteslol only if you are negative enough then they will make sure to censor you or argue with you and get the fan boys on you, lol games going down hill because riot only cares about that money lol
HyperionCH2 votesIt seems that Riot employees only read in specific NA board sections.
And it also seems that Riot employees like to answer threads where players praise Riot Games but do not (often) react in threads where players wrote a criticism, suggestions for improvement, etc.
But the situation in the NA board is even better than in the German EUW board where no Riot employee reads the threads.
mack91121 votesThere are plenty of rioters who use fake accounts on these boards
Xidphel5 votesSource?
Jo0o3 votesI’m secretly Riot Tantram. Be well, my son.
RiotRiot Tantram12 votesI have had people claim to be me while in-game with me ... it's awkward.
nosafterburn1 votesidk why but this sounds like it could become very amusing maybe once then get old quick lol
Terozu2 votesSometimes when I cite you as a source on why I know what i know about how the punishment system works, people assume you're my uncle due to the meme. I have the leona emote for these moments.
Xidphel1 votesI moss Tantram.
Imperial Pandaa3 votesIs that a creative way to say Tantram gives you wood?
RiotRiot Tantram18 votesI tried to grow moss on the side of my house once. It all died:(.
Jo0o2 votes[slayer-pantheon-rainbows]
Kei1433 votesMossed you!!!
What have you been up to?
Did you vote cat or dog?
Are there any exciting things within life or Riot you can share?
RiotRiot Tantram7 votesWhat have you been up to?
Staying busy. My role has changed, so I'm less hands-on in systems these days. It does mean I'm much busier and at my desk less .. so less time to check the boards.
Did you vote cat or dog?
Dog ... always dog!
Are there any exciting things within life or Riot you can share?
My dog got a new nametag made based on The Neverending Story :). He looks like Falcor so it's pretty fitting.
Kroleigh3 votesStaying busy. My role has changed, so I'm less hands-on in systems these days. It does mean I'm much busier and at my desk less .. so less time to check the boards.
I read in the EULA that you employ machine learning. Seems fitting to me that you design a plan for your lack... er... team to create a board monitor to either 1) auto respond to topics such as updates on your dog 2) provide a digest of threads you have historically been interested in and pre-populate with auto responses about growing moss 3) index prevailing themes from the community. /just saying
I like the nametag thing. Does your dog like to have his ear scratched and wag his tongue when you do it?
Imperial Pandaa3 votesCan we inquire what your role is now? Like outside of the broad sense of Software Architect?
Spideraxe1 votesWhat would happen if Neurocat tried to ban you for voting dogs, could you unban yourself
Zbum1 votes[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=qcsWEmHM,comment-id=0001000100010000,timestamp=2019-04-05T21:56:21.098+0000)
Dog ... always dog!
If you love dogs then why haven't you fixed warwick yet? Ha caught you out! You fake dog lover! BEGONE!
Sydney264 votescan u tell the riot employes that we need more stupid 100 $ skins instead of decent balancing and matchmaking ... i rather play a garbage game with 100$ chromas than a game with superior balance and matchmaking
RiotRiot Tantram20 votesI don't understand your comment. Are you trying to say you want the artists who make skins to become engineers and work on matchmaking or learn to be game designers and balance things? Or were you just looking for a chance to say 'garbage game'?
AIQ4 votesI think he's just under the impression that every Riot employee can do all the jobs. Could I ask you 2 things since this is about "Riot reading the boards"?
Why exactly do Rioters comment on certain post? Obviously they cannot comment on them all, but there are some people pouring their hearts out and no one even acknowledges them.
It's rough to see someone make an essay on their favorite champion or systemic improvements directed towards those Rioter and just be ignored, and then the story art Rioters just over load their posters with comments.
So is it that those departments just care less about those kinds of comments? Do they deem them useless?
I've been trying to eek a response out of Meddler for a while now. 3 months ago I asked about Shyvana scaling with elder. He agreed it was a good change and he'd do it. A month later I reminded him it still wasn't there, and he said he though it was and that 9.3 it would be implemented.... It's 9.7. Could you directly go to him? I don't know if that's possible. It's a small change I know, but I feel like Riot doesn't care about certain champions like Shyvana, something like this happening makes that feeling worse.
Thanks
nosafterburn2 voteshis passive LoL ability is aggressiveness
patmax172 votesI don't think that post deserves a serious answer, but I have a minute to waste. He's obviously asserting that the ressources (in terms of people working on) for the game are limited, and that Riot must either put people to work on skins, or balance the game, as if one exluded the other. And he's whining that Riot is making moneygrab-y skins rather than balancing the game
Why do you even bother replying to such a provoker?
Shyvana Bct2 votes[deleted]
patmax172 votesI guess because replying to a legit post requires more time, effort and ressources ^^
Shyvana Bct2 votes[deleted]
patmax171 votesI definitely do not work for riot, in the first post I said that to me, he shouldn't have replied to that post at all ;)
HyperionCH1 votesI guess because replying to a legit post requires more time, effort and ressources ^^
You forget one thing:
The (additional) income that Riot Games would generate if the customer service (and this includes also the interactions with the community in their own boards) would be better.
Unfortunately this is not measurable. But it has a positive income effect it a company offer a good customer service and the customer are satisfied. And this is even more important as a f2p game publisher.
For example: I am very dissatisfied about the bad customer service here in the boards (and NA board is really better than the EUW boards). I don't think that Riot really listen to the community and correct - for example - false decisions (Riot dislikes to confirm that they made a wrong decision).
So that's why I decided to not buy Riot Points any more. That is around 400-500 USD per year less income for Riot Games. OK, that is not a lot of money for Riot. But if only 200 other players (with did the same, that ist 1 FTE (and we don't need 1 FTE to manage the board).
So it makes really sense that a f2p game publisher listen more to the community (if the feedback is factual). The publisher could earn more income resp. he loses less income from pressent customers.
Vlada Cut1 votes[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=qcsWEmHM,comment-id=0001000100020000,timestamp=2019-04-10T17:13:48.489+0000)
I don't understand your comment. Are you trying to say you want the artists who make skins to become engineers and work on matchmaking or learn to be game designers and balance things? Or were you just looking for a chance to say 'garbage game'?
It's called sarcasm. Your failure to comprehend it is... Disappointing.
Telephone Booth1 votesSome employees of Riot do read the boards. Doesnt really mean anything though.
MasterRyze1 votesi spend like 2 k euros on my account and is perm banned cos i was mad 1 day.. of some players.. thats how u guys treat ur players? i will definetly sue this company . im not an ordinary stupid kid that plays LOL. and if my account is not unbanned i will.
u dont even give a chance.. to people im 22 and i understand life. please unbann my account. @ MasterRyze
Telephone Booth1 votesi spend like 2 k euros on my account and is perm banned cos i was mad 1 day.. of some players.. thats how u guys treat ur players? i will definetly sue this company . im not an ordinary stupid kid that plays LOL. and if my account is not unbanned i will.
u dont even give a chance.. to people im 22 and i understand life. please unbann my account. @ MasterRyze
Good luck with the lawsuit Mr. Unordinary intelligent adult posting on a forum mad about his account being banned in a video game lol.
