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Account Banned for exploits that i dont know for?

XariX··2 votes·1,329 views

I've been playing this game since S2, spend tons of money and time into it and suddenly I was banned recently without any specific reasons,when i got further into the reasons for why im banned all i got from respond is

Greetings,

I can understand that this account means a lot to you so I looked again into this case. Upon my investigation I have observed that it was involved with the usage of an exploit that gave it an unfair advantage over others with the game. We view the usage of exploits that offer an unfair advantage over others to be a violation of the Terms of Use as it destroys the game experience for those other players. Due to the severity of this action we must remain firm in its decision taken against this account.

Templar Iytsuna Player Behavior and Game Support "All beings are made of the same stardust."

Then when i try to explain that i KNOW nothing of the exploits and why would i take a risk to get my self banned for an account that i spend so much on. Is this how riot bans people for what they dont know of? I explained again and again and i have NO idea what "Exploit" i used that got me banned, how rediciulous is this??? next all i got a respond from the ticket is

Hello again,

I have sufficiently explained the matter of this ban and as such do not see any further concerns I can address. If you have anything else you would like to talk to me about please let me know. Otherwise, I shall consider this matter closed.

Cordially,

Templar Iytsuna Player Behavior and Game Support "All beings are made of the same stardust."

I mean like really?? Banning me for nothing that i know of?? This is unfair. I just want my account back.

24 Comments

aZ3R0n3 votes

They do bans for using third party software in waves, and sometimes mistakes are made. Continue to explain your situation and mention that there have been many players speaking up on the forum about being banned by mistake during this wave and ask for a manual review of your account. If Riot conducts the review and finds that you indeed did nothing wrong then your account will have the ban removed.

There have been others on this forum that have persisted and had the bans removed already, so just be patient and polite with them. Make it clear that you want to dispute the actions taken against your account and want a manual review to be done. If they close out your current ticket, open a follow up and continue to dispute the actions until they do the manual review.

Good luck!

XariX1 votes

I've asked for manual review and it just denied me right away. I mean like exploits?? really??

Hello,

We have already explained the context for your suspension. We will not be removing the punishment and consider this matter closed.

Templar Iytsuna Player Behavior and Game Support "All beings are made of the same stardust."

aZ3R0n1 votes

What you need to do at this point is continue to dispute the ban. You can create a follow-up support ticket from the one they closed, and don't stop until they listen.

Evan PogChamp1 votes

I am currently doing this as well to get my false ban lifted... will update if any progress is made.

XariX1 votes

heres an update, looks like they didnt even bother to do a manual review =/

Hello Summoner,

Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:

NA: http://na.leagueoflegends.com/legal/termsofuse

I can't really get into the specifics of what program exactly caused the suspension, but our system detected the use of unauthorized exploits within your games, meaning that regardless of what happened the account will not be able to be recovered.

Let me know if you have any other questions or concerns.

aZ3R0n1 votes

All you can really do is continue to reiterate that you did NOT use any third party software, that there was an error on their part, and that further investigation needs to be done.

Evan PogChamp1 votes

What can be done after they conduct a manual review and still falsely believe you used 3rd party software?

aZ3R0n2 votes

This has happened in the past. Riot issued a wave of permabans for using 3rd party software and a glitch in the system caused many innocent accounts to get banned. Once Riot identified and corrected the problem, they restored all of the falsely banned accounts.

All you can do is keep at it and hope that they eventually realize the mistake and unban your account, the sooner the better. We keep seeing more and more threads in this forum every day regarding this issue, so it's becoming increasingly obvious that there was another glitch in their banning system.

DONT NEEEED TEAM1 votes

thank you for the info ur saving me of heart attack

Evan PogChamp1 votes

Okay, thanks for the advice. It's becoming depressing and bleak but i will keep fighting.

AssauIto1 votes

Riot wrongfully bans accounts all the time actually. They have an automated system that is supposed to detect the use of 3rd party software and automatically ban accounts. It is impossible for it to be %100 right all the time, and never have a false-positive. Even if it was right like 95% of the time. That would still be a lot of false positives in a player base of millions.
Riot will NEVER admit to this because that could hurt their profits. They want you to believe that they have a perfect system even-though **a perfect system would be impossible. **

Other players on the boards like to immediately assume that the orginal poster of threads like these are always lying. They immediately jump to Riot's side as though_ Riot could never be wrong._

You have no way of proving to Riot that you are right and that you were wrongfully banned. Riot will not debate with you about exactly how they caught or banned you. Riot never overturns game-ban decisions. If you are permanently banned, then you can always make a new account, and if you have money you can buy an IP and XP boost to get back to level 30 faster.

TrulyBland4 votes

Very reasonable argument, except for the fact that Riot has overturned bans, your 95% figure is completely made up, your 95% figure makes no sense to apply to the entire playerbase...

Um... nevermind, your argument isn't reasonable after all.

AssauIto2 votes

{quoted}

Very reasonable argument, except for the fact that Riot has overturned bans, your 95% figure is completely made up, your 95% figure makes no sense to apply to the entire playerbase...

Um... nevermind, your argument isn't reasonable after all.

You have poor comprehension. 95% is just a hypothetical number "even if it was.."
95% would be fairly good, but 100% accuracy is unlikely for a wide and complex automated system. Also, Riot no longer overturns bans. They occasionally overturn forum bans, but they simply do not overturn game bans anymore. The last time they overturned game-bans was during an experiment on player behavior, which may have been some time around Season 2 I remember. This is important to know so that the OP or anyone else does not waste time begging Riot with support tickets. They simply won't overturn your ban.

Your rhetoric isn't reasonable at all.

TrulyBland2 votes

The point is it might as well be higher than 95%. You're just picking a random number and try to make your point with it. And you even manage to make that point badly, since from context I assume you'd mean 95% specificity; in which case the millions of accounts have no impact on the amount of false positives whatsoever. What actually matters is the amount of bans they issue.

And seriously, stop with the bullshit misinformation. They still overturn bans. Chat related bans, intentional feeding bans, and cheating bans alike. When they make a mistake they admit it and remove the punishment. This has nothing to with "experiments" either... The experiments they did back then were not on false positives, they were on legitimately toxic people (who at that point were still manually reviewed and banned) who were given an additional chance under certain circumstances.

AssauIto1 votes

{quoted}

The point is it might as well be higher than 95%. You're just picking a random number and try to make your point with it. And you even manage to make that point badly, since from context I assume you'd mean 95% specificity; in which case the millions of accounts have no impact on the amount of false positives whatsoever. What actually matters is the amount of bans they issue.

Actually, 95% is a lenient number. The percent of suspended accounts that are rightfully banned is probably a much lower than 95%. This is to say IF 95% players that were banned were actually violating the rules. The percent false positives is probably much higher than 5%. ** That is just basic reasoning and common sense right there. **

And seriously, stop with the bullshit misinformation. They still overturn bans. Chat related bans, intentional feeding bans, and cheating bans alike. When they make a mistake they admit it and remove the punishment. This has nothing to with "experiments" either... The experiments they did back then were not on false positives, they were on legitimately toxic people (who at that point were still manually reviewed and banned) who were given an additional chance under certain circumstances.

No, Riot clearly states that they do not overturn bans on their support site.

https://support.riotgames.com/hc/en-us/articles/201898070#h1q2

CAN MY SUSPENSION BE REMOVED? Suspensions due to the Instant Feedback System will not be lifted or shortened under any circumstance. Disciplinary suspensions unrelated to the Instant Feedback System, such as an i_nappropriate summoner name, will vary depending on the specific situation_. In these cases, please submit a ticket to Player Support, and we will be happy to provide you with more information about your suspension and how to proceed. WHY ARE YOU SO HARSH? The Instant Feedback System was developed by Riot Games so that players in the League of Legends community can dictate what conduct they consider inappropriate for a positive gameplay environment. Regardless of the circumstances (such as provocation), behaviors such as in-game taunting, harassment, cursing, offensive remarks, intentionally feeding, intentionally not making a contribution to your team, etc., will be reported and likely punished by the Instant Feedback System. Leaver Buster is a system we have implemented in order to discourage Summoners from repeatedly leaving matches and/or idling during gameplay. Summoners who exhibit this behavior will be placed in a low priority queue. Please keep in mind that every time you leave, you are causing a negative experience for the other players in the game.

They only lift suspensions for specific situations, and these are inappropriate summoner names and charge-backs.

TrulyBland2 votes

That is just basic reasoning and common sense right there.

No. That's you randomly choosing numbers and deciding which are lenient and which are reasonable. That's not how reasoning works.

Regarding the lifting suspensions, I don't know why they still haven't fixed the phrasing on this. The point of this segment is that legitimate punishments won't be lifted or reduced. I've seen bans being overturned often enough; and recently enough. It's not exactly easy finding these threads, though, since they then typically die pretty quickly.

As an aside: Cheating related bans are not part of the IFS, so your source doesn't actually work for these anyway.

Gonna edit some links here over time: https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/MAar3MLa-my-account-igotrektng-got-banned-during-the-14-days-ban-is-that-normal-to-happen?comment=00010001000100000000 https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/7GAyQVIA-riot-it-was-banter?comment=00130000000100000001 (This one was not even strictly speaking an error on Riot's side) https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/kFMa0lB9-maybe-its-just-me-or-is-riot-being-completely-irrational-about-this?comment=0004 (This is a general statement on lifting bans) https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/HRWcTKKJ-repost-to-right-section-harrassed-and-chat-banned?comment=0002 (Not technically a reverted ban, but once again shows readiness to revert bans) https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/z9oxdOEW-perm-banned-for-nothing?comment=000600000002 (Another general statement on permabans being overturned if issued in error) https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/gxTzEErZ-i-just-got-banned-for-nothing?comment=000000000002 (Yet another general statement on reverting bans) https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/l9fpef28-banned-for-nothing-intentional-feeding?comment=0009 (And here's the intentional feeding ban that got reverted... this is what I was originally searching for, so I'll stop now should be enough anyway)

AssauIto1 votes

{quoted}

No. That's you randomly choosing numbers and deciding which are lenient and which are reasonable. That's not how reasoning works.

Regarding the lifting suspensions, I don't know why they still haven't fixed the phrasing on this. The point of this segment is that legitimate punishments won't be lifted or reduced. I've seen bans being overturned often enough; and recently enough. It's not exactly easy finding these threads, though, since they then typically die pretty quickly.

As an aside: Cheating related bans are not part of the IFS, so your source doesn't actually work for these anyway.

The only bans that are overturned are the ones I just stated. If someone is falsely flagged for using exploits, such as in the orginal poster's case, then the ban will NOT be overturned. You are making an assumption that everyone banned for exploits actually was using exploits. That is simply not the case, anyone with half of a brain could figure that out.

TrulyBland2 votes

Please check the links I edited in. You are demonstrably wrong.

AssauIto1 votes

{quoted}

Please check the links I edited in. You are demonstrably wrong.

Not a single one of these were players that were accused of using exploits. Riot never tries to prove that the player is guilty of exploits because they claim it will interfere with their security to do so. They simply assume the player was guilty. Do you seriously think that every player "banned for using exploits" was actually using exploits, and that there are never false-positives?

TrulyBland2 votes

So, let me get this straight... you claim that no bans ever get reverted whatsoever, then cite a source that exclusively applies to toxicity related bans, and then start moving the goal post because I've managed to disprove your original point?

My point was never that the system is perfect. My point is that Riot readily reverts bans that were issued by mistake. It's rather funny you claim Riot "simply assumes the player was guilty" while doing the exact same fucking thing with Riot.

You assume that there are 5% false positives. You assume they don't revert them. All you have are assumptions.

Edit: There https://boards.na.leagueoflegends.com/en/c/miscellaneous/JLiGXn2u-between-two-turrets-come-chat-with-wookieecookie-complete?comment=00860000 Happy now? WookieeCookie specifically talking about a case of somebody banned for an exploit that was a mistake and how he reverted it. Do I have to find a case for scripting specifically, or is this enough? Will you stop spreading paranoia now? Or hey, how about a bot-ban? https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/FVvpqT4F-perm-banned-after-two-days-playing?comment=0003 Technically it wasn't undone in that thread, but it's very strongly implied that such a ban can be overturned.

Paquay1 votes

Can't argue with stupid man. Let it go.

95% is a completely hypothetical number so saying it's "generous" without knowing the true members is just a random guess. There is no actual data to suggest he is near or way off target.

And yeah, anybody that has a CTRL and an F button on their keyboard can find very recent (today) posts about people having been banned, and then working with support and having it overturned.

He is either A) too stupid or B) a troll. Neither of which you will ever win a fight with.

It's like arguing with your wife. Even if you win, you lose.

XariX1 votes

But ban me for using exploits that i dont know of?? really.. that isnt fair to any of us.

DONT NEEEED TEAM1 votes

same man i feel for you

LintEater331 votes

Yes same i have the same ban reason and i haven't exploited or don't even know what i did

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