Ban Review

I've been permanently banned for about a year now. Long story short:

• Took a long hiatus from LoL
• Around the time of the hiatus thousands of accounts were compromised and e-mails were sent out to immediately change your passwords
• I came back months after the incident to an account I couldn't log into
• I went through the lengthy recovery account ordeal and answered all my questions with answers no one else could match
• Great player support, recovered my account
• Logged in, my online name was now different, whoever had compromised my account had bought a name change
• I played one game and logged out
• Tried logging in about a week later, I was permanently banned for third party program use (I'm assuming while my account was compromised, they were using third party programs)

I've never hacked in a game before and try to facilitate a great playing environment on my end. When I tried to fight this, I was ignored and not listened to ( bad player support ). Would it be possible for someone to review all the tickets I opened in this matter? The answer pretty much was, you are responsible for having your account compromised. I've played dozens of games online and have never done anything to have an account compromised and do everything on my end to keep all my gaming accounts safe.