I know that I've gotten chat restricted a couple of times, and a short ban for toxicity. But how come I can't earn chests? It's been a while since any sort of ban (At least a month), will I ever be able to get chests/key fragments? If not (or if so), can I get some explanation as to why?
Sentinel Hydra1 votesI'm pretty sure that if you got a ban recently(1 week-2 months), then you have to wait at least a season or so(9 months-1 year) to participate in things involving good behaviour, similar to Ranked borders. If you misbehaved in a season, then you could not get a ranked border for that season. This is because Riot wants to reward being a saint, ergo never playing negative, with this. I'm supposing that Riot wants to have a confirmation that you're reformed, so they restrict you from rewards for XXX amount of time. It's like a criminal record that you carry around.
These are just my thoughts though, correct me if I'm wrong.
disregardable1 votesWe're working on putting out a better explanation for this. For players that are punished by the Instant Feedback system and work off the punishment, they will still be restricted from earning Hextech chests or keys for a period while the system ensures that they have reformed their behavior. There is no fixed interval here - if you continue to play with sportsmanlike behavior, you'll eventually get back into good standing. We're looking into making a player's status more clear/visible to help avoid this kind of confusion.
Africon1 votesCool, thanks for the explanation!