got account back from being hacked now permabanned?!?!

curbstomp89·1/15/2016, 12:36:34 AM·5 votes·6,230 views

So i got hacked about a week ago and i finally got my account back and they gave me the link to change my password and everything. so then i go to log in for the first time and i am permabanned.. Have never had any type of restrictions on my account at all. Never got the email for why i was permabanned becuz i had to change the email my account was linked to after i got it back. So is there anyway for them to resend the email?? because im assuming whoever hacked me is the one that got the email. and no i did not share my account i have no idea how i got hacked but thats not the point. Why am i permabanned?? there is no reason..

19 Comments

RiotWookieeCookie1/15/2016, 2:02:02 AM17 votes

Hey curbstomp89!

When you reached out to player support to explain that the account was compromised, the specialist temporarily locked it so that no further actions could be taken on it by the other person.

It looks like you went through the Account Recovery process with them, but they haven't lifted the lock on the account yet. I noticed you updated the ticket. Hang tight, the specialist will get back to you and release the lock on the account so you can log in.

Deep Terror Nami1/15/2016, 12:48:23 AM4 votes

They may have suspended the account to protect it, but even if it was banned for illegal actions performed on it they can undo it. Just submit a Support Ticket. Please refer to the Recovering My Account and Protecting My Account articles, scan your PC for viruses and malicious programs, and change your email password.

lolptwo1/15/2016, 2:23:32 AM2 votes

Don't try and sell and recover scam someone using your account

koohkooh1/15/2016, 12:56:22 AM1 votes

did u read your email to send them a message on your new email address so they can lift the ban

Yxion the Yordle1/15/2016, 12:40:38 AM1 votes

Support Ticket

Samus721/15/2016, 3:22:29 AM1 votes

Patience. The "reds" got you covered.

Jonathan95135/28/2016, 5:54:23 AM1 votes

same thing happened to me except i did not get help. hacker never changed the password so i was always able to log in. But often when i logged in i had gotten chat restrictions/temp bans, but now i logged in and got perma banned. ive spent well over 100 dollars on the game and was wondering if i would be able to get unbanned? ign- jonathan9513