Perma banned without a reason

Khalami··2 votes·542 views

Hi, my summoner name is Renku and i'm permabanned for no reason.

I used to play in Turkey 1 week ago but I decided to move to North america because I moved to Canada, Quebec.

I played around 120 ranked in 1 weeĸ, trying to climb to Master again but suddenly I resived an email saying that i'm banned for 14 days with no reason.

They just send me a message on my MAIL saying ''Actions that have been performed on your account are in violation of the League of Legends ''

But 2 days later, I tried to login again on my account and suddenly I've been permanently banned, 12 days before I finished my 14 days suspention.

I still trying to figure it out why they banned me, I know it's not because of toxicity, because I dont flame!

What should I do? Can someone help me to resolve my problem?

I have 250 skins all champs 20 runes pages etc...Hecarim

8 Comments

Magical Player1 votes

Contact riot support

Sounds like you tripped some alarm. That is used to catch account sharers/sellers/bots Weird, hope it all gets resolved

Khalami1 votes

[{quoted}](name=Magical Player,realm=NA,application-id=ZGEFLEUQ,discussion-id=nhh7kAJc,comment-id=0000,timestamp=2017-02-19T20:39:06.312+0000)

Contact riot support

Sounds like you tripped some alarm. That is used to catch account sharers/sellers/bots Weird, hope it all gets resolved

I alreayd tried to conecta riot support but I still have no answer since yesterday

OnlyYouCanHearMe1 votes

Depending on how many tickets they have, it may take them a day or two to respond to your ticket. Try to be patient, and they will get back to you.

Typically it takes more than someone moving to trigger the account sharing ban, as many students play at their homes, and then when they go away to college, etc. So, the system accounts for some variation in IP address.

It seems odd that you were given a 14 day suspension and then permanently suspended before that had even finished. Hopefully when you contact Support they can give you a little more information about what is going on. It may be something as simple as you needing to verify that you moved, and did not in fact sell the account to someone in a different region. Which would be easy enough to show, as your playstyle would not have changed from one region to the next.

Good luck.

Khalami1 votes

{quoted}

Depending on how many tickets they have, it may take them a day or two to respond to your ticket. Try to be patient, and they will get back to you.

Typically it takes more than someone moving to trigger the account sharing ban, as many students play at their homes, and then when they go away to college, etc. So, the system accounts for some variation in IP address.

It seems odd that you were given a 14 day suspension and then permanently suspended before that had even finished. Hopefully when you contact Support they can give you a little more information about what is going on. It may be something as simple as you needing to verify that you moved, and did not in fact sell the account to someone in a different region. Which would be easy enough to show, as your playstyle would not have changed from one region to the next.

Good luck.

But how im supposed to answer this? It's been like 4 season that I play I cant remember everything of this

How did you lose access to your account? First item ever purchased with RP: Location of RP purchases (City and Country): Email address linked to PayPal account: Unique PayPal transaction IDs associated with purchase(s): Phone number, mobile provider, and country used for SMS transactions: Any PaySafe Card PIN/Transaction IDs: Any pre-paid RP card PIN numbers: The first 6 digits, last 4 digits, and expiration date of any credit card(s) used to purchase RP: Any transaction or confirmation numbers received via email for this account:

OnlyYouCanHearMe1 votes

Hmmm, those sorts of questions make it seem like the account might have been locked for a potential compromise. Which it might have looked like if your account was suddenly accessed from another country when you moved. Even if you cannot answer all of the questions, try to answer the ones that you can.

How did you lose access - you didn't. Tell them that you simply moved, and that to your knowledge, the account has not been compromised. But you might want to check your match history just to be sure that there are no matches in it that look unfamiliar.

Location of RP purchases - this one should be easy. You most likely bought RP in the city/country you were living in before you moved. If you've bought RP since you moved, you can tell them the new city/country as well.

If you bought any RP using a PayPal account, your PayPal account will actually have a record of the transaction IDs, and you can simply log into PayPal to get them. Obviously, it will also have the email address associated with the account as well.

I've never used PaySafe, so I do not know if they have a permanent account or not. Pre-paid RP cards might be a bit difficult, as most people don't tend to save those cards once they redeem them in the game.

Credit cards are also fairly easy, as you should have the physical card, with the digits and expiration date, and all credit card companies send you some form of receipt after making a purchase (mail, email, text, etc). Riot also sends emails after every purchase of RP to the email address associated with each account confirming the purchase.

But again, you don't have to tell them every single thing you've every bought. They probably just want you to provide enough information that they can verify that you are in fact the actual owner of the account. Just try to tell them as much as you can remember.

Khalami1 votes

{quoted}

Hmmm, those sorts of questions make it seem like the account might have been locked for a potential compromise. Which it might have looked like if your account was suddenly accessed from another country when you moved. Even if you cannot answer all of the questions, try to answer the ones that you can.

How did you lose access - you didn't. Tell them that you simply moved, and that to your knowledge, the account has not been compromised. But you might want to check your match history just to be sure that there are no matches in it that look unfamiliar.

Location of RP purchases - this one should be easy. You most likely bought RP in the city/country you were living in before you moved. If you've bought RP since you moved, you can tell them the new city/country as well.

If you bought any RP using a PayPal account, your PayPal account will actually have a record of the transaction IDs, and you can simply log into PayPal to get them. Obviously, it will also have the email address associated with the account as well.

I've never used PaySafe, so I do not know if they have a permanent account or not. Pre-paid RP cards might be a bit difficult, as most people don't tend to save those cards once they redeem them in the game.

Credit cards are also fairly easy, as you should have the physical card, with the digits and expiration date, and all credit card companies send you some form of receipt after making a purchase (mail, email, text, etc). Riot also sends emails after every purchase of RP to the email address associated with each account confirming the purchase.

But again, you don't have to tell them every single thing you've every bought. They probably just want you to provide enough information that they can verify that you are in fact the actual owner of the account. Just try to tell them as much as you can remember.

Thanks you I answer other thing also like my first 5 champs my gifts and the gifts that I send, RP codes that I used or transaction codes

OnlyYouCanHearMe1 votes

Hopefully it will be something that they can resolve easily for you. Information like that will probably be helpful as well.

Khalami2 votes

{quoted}

Hopefully it will be something that they can resolve easily for you. Information like that will probably be helpful as well.

thnkas you very much VentressRedeemed, hope they give me my account back

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