Boards›Player Behavior

Still banned after 4 months

TinniestHydra··6 votes·755 views

So May this year, I got a mail saying that I had been banned for using malicious 3rd party programs. I didn't understand why(and I still don't), and I just assumed it would be fixed after a support ticket, but no, it certainly wasn't. And now I've have reached 20 tickets and still I have gotten nowhere. I think it's absolutely ridiculous, even after 20 tickets most of the responses I've gotten seemes pre-written. I looked at my account's recent games and it had a few I didn't recall playing, so I wrote a new ticket, but all I got was something referring back to a previous ticket, that had nothing to do with my question. I've written two tickets about the possibility of my acount back, both answers has been:

"After looking into your issue I was able to find that your concerns were already addressed in Ticket #23177521. As we have previously mentioned in that reply, there is nothing else we can do for you in this situation. We have thoroughly investigated the issue and provided you with our definitive answers on the subject."

The only deviation of the answers has been the ticket it was referring back to, the first was my very first ticket, which had nothing to do with a hacked accont. The other was referring back to the ticket, where the answer referred back to my very first ticket. It just seems I'm in Riot's ignore box. The last 3 responses I've gotten have either been referring to something useless to the conversation, or a single saying my persistance isn't going to help.

I'm tired of getting stonewalled and banned for no reason, I've had a few other ticketsb before I got banned where most of the answers were satisfactory. I just don't get how Riot employees can care so little about a player and community member, when it's a permaban.

Rant over(sorta)

I hope this can catch the attention of an employee that can give me an answer, that isn't pre-written or copy pasted

I know this probably isn't the right place, I'm writing this, but I'm just annoyed and tired of getting ignored.

-TinniestHydra

EDIT: What my ticket page looks like: http://imgur.com/a/Zo8qd

15 Comments

Kei1433 votes

well.. this ban is valid if:

  • you programmed a keyboard / mouse to press 2 or more buttons quickly
  • you used MKLOL
  • you scripted
  • You used anything from ELOBuddy.com
  • you logged in from a computer that had illegal 3rd party programs in it
  • you used custom lol client that gave you unfair game advantage (even if you didn't know those advantages existed)
  • you let someone use your account, and they scripted on it
  • you botted to level up
  • you purchased an account

the list goes on.

TinniestHydra1 votes

I used a button on my mouse for pressing 2, but I asked about this, and they said that it wasn't because of that. I also asked about MKLOL, because I had gotten a warning earlier and then uninstalled it, but no, they said directly that I had scripted

nm10101 votes

{quoted}

I used a button on my mouse for pressing 2, but I asked about this, and they said that it wasn't because of that. I also asked about MKLOL, because I had gotten a warning earlier and then uninstalled it, but no, they said directly that I had scripted

They directly said you had scripted? They usually will not elaborate past 3rd party programs, anyway I would bump this in 3-4 hours if you want a good chance at a response. They seem to be most active around 2-5 est.

TinniestHydra1 votes

Ok, my memory was little foggy(mb), but the words were "our investigation found evidence of this account benefiting from cheats in games did it result in this permanent suspension"

But even still, I directly asked if it was the mouse or MKLOL and the answer was: _ Using custom skins or any type of third party applications is not officially supported or endorsed by us and the use of them is always in the category of “use-at-your-own-risk.” Our official stance on third party modifications can be found in this link which was mentioned the post you linked me but for your reference you can find it below: _

This was 4 months ago

nm10101 votes

{quoted}

Ok, my memory was little foggy(mb), but the words were "our investigation found evidence of this account benefiting from cheats in games did it result in this permanent suspension"

But even still, I directly asked if it was the mouse or MKLOL and the answer was: _ Using custom skins or any type of third party applications is not officially supported or endorsed by us and the use of them is always in the category of “use-at-your-own-risk.” Our official stance on third party modifications can be found in this link which was mentioned the post you linked me but for your reference you can find it below: _

This was 4 months ago

That sounds right on the money for their support response, like I said try to keep this on the first page in the next few hours. They are not always on the boards, but they do admit mistakes when they find them so if you are telling the truth you have a chance. Best of luck to you.

TinniestHydra1 votes

Thank you you kind stranger [slayer-pantheon-thumbs]

FurriesAreHot2 votes

You clearly werent ignored, they said they are done with the aubject and you will stay banned.

TinniestHydra1 votes

To me, getting a copy pasted response is the same as being ignored

AraMoOse2 votes

You were not ignored, you were just not credible.

TinniestHydra1 votes

I can't see how I was/am not credible, but by ignored I meant that they sent two replies, I could use for nothing. As I also wrote in my post, the only difference was the ticket, they were linking back to

AraMoOse1 votes

So you were NOT ignored. They replied to you.

If I understand you correctly, what you mean by "being ignored" is that they responded to you with a "copy pasted response".

I would like to suggest that the reason you are receiving a pre written response is that there are in fact MANY people writing to them with the exact same story with exactly the same amount of evidence against them.

From your perspective, your situation may feel unique, but in the grand scheme of things, you are one of the probably thousands of people who's accounts were found to be in violation of whatever rule it is. All of them write their own support ticket describing how innocent they are.

    There is no reason for them to personally hand write a letter just for you. Especially given that the information is going to be essentially the same in all of those letters anyway.Do you realize how much time that would waste? Why not ask for a drawing too? The purpose of the letter is to provide the information. The pre written letter provides the information : Your account has been found to be in violation.
TinniestHydra1 votes

There is no reason for them to personally hand write a letter just for you. Especially given that the information is going to be essentially the same in all of those letters anyway.Do you realize how much time that would waste? Why not ask for a drawing too? The purpose of the letter is to provide the information. The pre written letter provides the information : Your account has been found to be in violation.

I get what the pre-written "letters" are for, but I know that I haven't been cheating. My reason for writing on the boards, is to get the attention of someone competent, but at this point I guess I'll get the same answer. I just wrote here because, I wanted there to be a small chance for some justice. And I know my situation isn't unique, that's actually a part of the problem, or at least to me it is.

AraMoOse1 votes

Yes, well. Of course you're gonna tell us "you weren't cheating". The people who are capable of checking have checked and found your account to be in violation.

Telephone Booth1 votes

Ya unfortunately it sounds like they went through your situation, and definitively decided that you're guilty. They aren't gonna keep taking time for one person that they already decided to ban. Imagine how many people do what you're doing and if they went through countless interactions answering every little question multiple times. They wouldn't be able to. If you are innocent, that sucks. But if your account got hacked, unfortunately you are responsible for it in their eyes and they aren't gonna give you a pass.

Tinlegs1 votes

I am sorry to hear this. I myself have recently been banned with accusation that I have used scripts or 3rd Party Malicious software for which I have not used. It is scary for me to think that it can go on this long with out getting any Justice. The scary thing is you are not the first person to be unjustly banned as per this example, he was banned cause his Name was similar to someone else.

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/tUkqhy2K-hey-riot-can-we-get-a-response

The only thing that save his account is someone with intelligence looked at his issue and resolved it. Both you and I need to keep working and make our issues more visible. Anyway your feedback / up vote on my post would also be appreciated.

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/sOpd1vI0-automatic-assumption-of-guilt-and-no-justice-for-innocent-people

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