Someone didn't like their discussion with me, so they fudged four or five downvotes onto this comment in particular for some reason. What can you do?
Though, in the terms of players not knowing how the IFS works - I am kind of curious as to how they figure it works. As is the case of our current discussion, I'm curious as to why the OP repeated hate speech, and why they didn't expect a punishment from doing so.
Hypothetically, it could be chalked up to numerous things - maybe they've gotten to the "doubting" point in their experience with the IFS, where they recognize the Instant Feedback Report pop-up, but assume it's the say-all-end-all indicator of punishment.
Maybe they think "nobody'd report someone who's defending themselves" - but then fail to recognize that there is at least one person with spite enough to report them? Or, perhaps they'd be a step beyond that, and confident that, even if reported, their behavior was wholly in the right?
I could really only speculate, but cases like these will always have my interest for that reason. Hopefully such cases remain few and far between, and hopefully some day the general workings of the IFS become common knowledge, but, until then, all we can rightly do is to do our best to explain the system and try to help people where we can.