PERMA BANNED FOR USING THIRD PARTY SOFTWARE!

IIikeurMOM·Oct 13, 2017·1 votes·412 views

I was perma-banned for using 3rd party malicious software on 7/23/17, however I never used 3rd party software. Here is a timeline to explain:

On 7/17/2017 I changed my password because I realized someone had access to my account and was playing games on it. And on 7/23/17 I was banned for using 3rd party malicious software. I never used 3rd party software so I presume the person who hacked into my account was using 3rd party malicious software. Now my account is banned from lack of security. What can be done so I can hopefully recover my account and not let this happen again.

MY account is very old and very dear I would hate to see it gone.

UPDATE: I see in my email I requested a password change request on 7/17/2017 and 7/20/17, I believe I changed my password the 20th, but the hacker tried to change my password the 17th.

17 Comments

archerno1Oct 13, 20175 votes

Lemme guess, you paid someone to boost you, he used scripts and got you banned. He was one playing Twitch and Lucian with flash on F while u always had it on D?

DrugothOct 13, 20172 votes

Submit a ticket here.

gabetheguyOct 14, 20172 votes

a boosted animal in it's natural habitat!

Timethief49Oct 13, 20171 votes

Write a ticket to the support though your chances may be slim. Accountsecurity is your job and if someone else gets your info its on you. Thats why riot bans accounts not persons. 3rd Party software was used on the account and it gets banned.

Dirty BastardOct 13, 20171 votes

... if someone was playing your account at your house and has installed 3rd party software it would be rather hard to say it was another person. If they were somewhere else I'm sure riot would see a new IP.

I have had an account x 2 for 6 years and never had a "hack" into it. How did you realize someone had accessed your account?

Looking at your match history, There were no games between 5/18 and 7/13. The games played from 7/13 - 7/16 before you changed your info were 4 games and they played the same champs as all of your other games and performed the same... the only new champ is a veigar game and a gragas game, but the other 2 were zil games and you played a tonne of zil.

to me, and probably to riot it doesn't look like someone different had your account. The odds of them playing the same champs as you are maining with the exception of the one time your not mid and jungle as gragas is unlikely.

TerozuOct 13, 20171 votes

Ummm, your ip isnt constant it changes... a lot.

Dirty BastardOct 13, 20171 votes

{quoted}

Ummm, your ip isnt constant it changes... a lot.

That depends on your ISP. However, the location of the IP is constant to is main IP / Provider.

TerozuOct 13, 20171 votes

No, your range of IPs is constant, and that numbers into the thousands. Its why Riot doesnt ip ban people.

Mizuki ZahraOct 14, 20172 votes

They don't ip ban because of internet cafes and the ability to static ur ip

TerozuOct 14, 20171 votes

Yeah, because then when the IP's change, someone else who might not deserve it could recieve the ban.

DrCyanideOct 14, 20171 votes

I was running a server out of my home for years, the only time my external IP address has changed was when I moved it switched providers. I don't think ISP's hand out new external IP addresses as often as people think.

TerozuOct 14, 20171 votes

Look, your motem has a specific range of IPs, which are assigned whenever you turn it off or on. Everytime you turn on your computer and connect, it assigns one of it's ip address' to your pc. Your IP technically changes everytime you turn your computer back on.

DrCyanideOct 14, 20171 votes

That's why I specified external address. Riot doesn't care if your router assigns your PC to 10.0.0.4 or 192.168.1.4, they can't see that IP address (and it wouldn't matter anyway, since it's shared with thousands of other computers). They only care about the IP address your ISP assigned to your router, which I guarantee doesn't start with 192.168.1.* nor 10.0.0.*

http://ipchicken.com

That's the IP address Riot sees you at. That address rarely, if ever, changes.

TerozuOct 14, 20171 votes

Thats changed everytime you reset your router...

DrCyanideOct 15, 20171 votes

Except it didn't change every time we had a power outage, I'd just start the server up again and it still had the same external address. There may be individual ISP'S that handle it differently, but I've had Comcast and Google Fiber, and neither changed it randomly on a modem restart.