When the support team copy pastes

Simpletin·Sep 18, 2016·1 votes·1,227 views

Hana (Riot Games Player Support) Sep 13, 13:48 PDT

Hello SilentSky,

After looking into your issue I was able to find that your concerns were already addressed in Ticket #21444471. As we have previously mentioned in that reply, there is nothing else we can do for you in this situation. We have thoroughly investigated the issue and provided you with our definitive answers on the subject.

Hana Riot Player Support Player Behavior Specialist Support Main

Been getting and have a massive amount of these same messages, just with different support members^

Im still waiting

13 Comments

oSEXYPLATYPUSoSep 18, 20164 votes

As we have previously mentioned in that reply, there is nothing else we can do for you in this situation. We have thoroughly investigated the issue and provided you with our definitive answers on the subject.

reading comprehension was hard for you in school?

Aatrox Mid 1v5Sep 18, 20161 votes

{quoted}

Hana (Riot Games Player Support) Sep 13, 13:48 PDT

Hello SilentSky,

After looking into your issue I was able to find that your concerns were already addressed in Ticket #21444471. As we have previously mentioned in that reply, there is nothing else we can do for you in this situation. We have thoroughly investigated the issue and provided you with our definitive answers on the subject.

Hana Riot Player Support Player Behavior Specialist Support Main

Been getting and have a massive amount of these same messages, just with different support members^

Im still waiting

what exactly did you do?

VerxintSep 18, 20161 votes

Have you actually read the message and do you understand what it means?

SimpletinSep 19, 20161 votes

Yeah I have, and have you gotten the replies I have gotten< nope

using their own words, the support team job is to literally " explain" the rules, they dont actually do any actions, What I need is actions to be done towards the account, with reasons provided from both sides. In other words if any of you get your account info taken by me or any other and you try to write a complaint towards it, all the support team will do is explain the rules and terms, only the people who can actually do things about accounts are useful.

A definite answer? is that what you call leaving a situation inbetween< or left hanging. hmm good choice of words.

" thoroughly" investigated, if that statement was true then why am I still able to see others use the Elobuddy Hack I presented them with, I showed them a tutorial to of how anyone can obtain it. Up till now it is still not patched or blocked.

I think just reading and understanding words isnt all there is to it. so when you ask me if I read it youre really saying, Have you gotten the required actions or proper conclusion needed? answer is nope. not yet. Still waiting

Demon King MaouSep 18, 20161 votes

To be fair the support team doesn't have the time to write detailed responses 24/7 sometimes you'll get canned responses but that doesn't mean that they aren't doing anything about said report just be patient and give it some time

The most detailed response I've gotten thus far is this https://gyazo.com/d43a0b61b46989e7540908ac71de114c.jpg that report was submitted because I had submitted reports after a game and players started harassing me further after said report was issued since you cannot submit multiple reports or edit said reports you have to bring them to the support team

It all depends on how much time they have to spend with each person so most replies will be canned in order to save them time so they can work on multiple requests

SimpletinSep 19, 20161 votes

WOW that would be a miracle to get a reply like that detailed, When was this may I ask? lucky you, you probably got an actual person or someone who gives a crap to reply

Demon King MaouSep 19, 20161 votes

{quoted}

WOW that would be a miracle to get a reply like that detailed, When was this may I ask? lucky you, you probably got an actual person or someone who gives a crap to reply

June 16th 2016 at 11:05 pm

ShiishKabobSep 19, 20161 votes

I love Hana. She's my favorite specialist; I mean behavior specialist sounds so fancy. I wonder how many years of schooling she needed for that job.

SimpletinSep 19, 20161 votes

irelevant but good to know. I wonder how many years any of them needed to be able to copy paste a message repeatedly

Cpt Jack BirdSep 19, 20161 votes

Basically, at a point they just start copy-pasting, because they're done with the ticket but they have no blacklist/disable ticketing for account function.

If you get this, then you have literally zero hope of getting anything from player support.

Just for kicks, I set up an autoresponder that checks for the phrase " was able to find that your concerns were already addressed in Ticket" and replies automatically, so now sometimes they just close the ticket without reply.

I'm long past caring that I got banned for nothing, but I don't really see why I should let the company sit easy on it if it takes me zero effort to keep it going xD

SimpletinSep 19, 20161 votes

If thats the case, then in direct response to them copy paste spamming, I will just continue using hacks, taking other peoples account and having fun messing around with new accounts I can make. Since they clearly dont care, then why should I ? ban my new account, ill make others, once you have hacks its easy to generate RP and get everything. So with that being said we can still call this a stalemate

Cpt Jack BirdSep 19, 20161 votes

Uh.

I think you deeply overestimate what available hacks can do.

Did you get banned for hacking in the first place? Because if they banned you for something you did, being spiteful is pretty, uh... well. Yeah.