sent in several tickets and riot has not replied back to me in a week

i started having problems on my account around sep 22 nd 2016, i sent in a ticket because my friends list had been completely deleted and i didnt know why. i received an emial back from riot stating that my account had been accessed recently in several different countries. i unfortunately missed this email unti around oct 3rd. my entire account was hacked within this time period, and several purchases were made with my RP and IP points and $20 charged out of my bank account, that i did not authorize, on sep 28th 2016. i hadnt played league for almost 2 wks d/t work and general life things that i had to take care of, but between sept 22nd-oct 3rd, someone got into my account. they also transferred the entire account to Russia on oct 2nd using my RP points and money from my bank account.

when i logged into my account on oct 3rd, i couldnt access my account, and was unable to change my password or any other info related to my account. i went searching for my account and found it in Russia, under the name of Im a gay furry/Draaaaven. They played many games as Draven in ranked games (which i have never played, i havent played ranked since iv been on league) they also played a game as twisted fate and morgana, and they were very toxic. a ban was placed on my account as a result for 14 days. i managed to transfer my account back to the NA server and changed all of my info on my account (including passwords and email and changed my summoner name back to what i had it as). i sent in a ticket to riot about the whole thing and requested for some one to look into it, and to refund the charges against my account.

i was sent a reply stating that the issue was being trasferred to the "experts" on player behavior. a "Princess Bubblegum" reviewed the account and proceeded to tell me that i was appropriately punished per riots policy (even though it wasnt me playing on my account at the time), and the fact that my account was hacked and charges placed on my account is my own fault and pretty much justified. she didnt bother to research the account at all to see the sudden very drastic change in behavior in games or the purchases and tranfer to russia. she only looked at the "punishments and warnings" that were sent to my account when "Draaaaven" was playing the ranked games. i sent in another ticket requesting her to review the account more thouroughly or to send it to someone else to review, and did not hear back from anyone in 3 days. i then sent in a third ticket about the charges on my account and a complaint against "princess bublegum", and again requested for someone to review the account again....more thouroughly. it has now been another 3 days as of today 10/10/2016 and still i have not revceived a response from riot.