Riot support is THE worst

I AM NOT ASKING TO BE UNBANNED

EDIT: The status of the new ticket, apparently no one reads.

This is not about my behaviour but rather about Riot's

Recently, my account for permabanned for hacking. Was I guilty of cheating? No. Were there programs I shouldn't have had? Probably. There's a number of third party programs that Riot doesn't allow now such as old Curse because they can't regulate it or whatever.

But that's not my point here. I sent in numerous tickets disputing it, asking how to prevent this in the future, and repeatedly got automated answers stating that "they cannot reveal any information and the ban will not be reversed". Obviously these answers are unsatisfactory since I don't want to play on a faulty client and get another account banned. Eventually I got so fed up with the awful responses I'd been getting that I sent in a ticket asking to speak to Riot about their awful support. Low and behold I get the very same employee I'd been talking to tell me that he won't send this ticket to someone else (to cover his own ass?).

I've already stated I'm not asking to be unbanned, but re-stating it again since Riot employees tend to miss that part. I would have liked to resolve all this in tickets but apparently Riot doesn't usually take action until it is brought to the forums where everyone can see it.

Bump or upvote if you want a better League of Legends support system where you don't get generic responses that have nothing to do with your ticket.

Here's one of the many incidents where I've been accused of scripting on stream. As you can see, not much validity not to mention that most games are in fact streamed