E - Mail Stating a Ban?

Tasamaki·Feb 21, 2018·1 votes·337 views

Wished I had kept it but didn't think anything of it since years ago there were lots of fake Riot E-mails for bans in my messages. So I assumed this one was a fake especially since I haven't played since 2016, but checked my history and changed my information afterwards.

Then later down the road I got curious and logged in via another PC, mine is dead. Stated I was permanently banned, for the amount of years I've played I've never been flagged, warned, or banned let alone permanently banned.

I sent a ticket in but doubt it'll get reviewed by the end of the year, I just felt like slightly trying to figure out the issue and fix it. Was just about ready to get new PC to get back into League.

Doesn't matter if I can or can't get it back the system is what it is, I'll just divert attention else where.

13 Comments

Jo0oFeb 21, 20182 votes

... Why do you doubt it'll get reviewed?

Security lock bans happen from time to time. Support tickets can take a day or several to get back to you, but they will get back to you. Once you prove yourself to be the original account owner, you'll get your account back.

TasamakiFeb 21, 20181 votes

I've never had a ticket take less than 6 weeks to a month to be checked on in the time I played that's why...

Jo0oFeb 21, 20182 votes

I've never had a ticket take more than two days to see.

TasamakiFeb 21, 20181 votes

Welp if you'd seen my posted wait times on my tickets you'd think twice about how the service is.. then again I just assume they're too busy or under staffed to get me everytime, or just "selection" idk

Silent GravityFeb 21, 20181 votes

If you bump a ticket, it goes to the back of the queue. I've not heard of anyone waiting more than 3 days for their tickets to be responded to. Two days or less is how long my tickets took to receive a response.

zPOOPzFeb 21, 20181 votes

So you haven't played since 2016, you don't really care if to get the account back, you already commit yourself to something else.....what's the problem?

TasamakiFeb 21, 20181 votes

Well I haven't played since 2016 but my initial start time to finish was around 2011 - 2016, I felt like coming back to play a little. I only say I don't care cause the odds are low :/ from that time period of play, riot has never ever and I mean ever.. given me helpful feedback beyond "Nothing we can do"

No guide fix no quick solutions, just a sorry and wait for another person to pick up the same ticket.. have as much faith in this getting resolved as much as a tax evasion.

zPOOPzFeb 21, 20181 votes

I don't know the nature of your support tickets so I can't really comment or know why you are not getting helpful feedback. But as a generalization, sometimes, not all questions can be answered. If your request is beyond what they can do, then there is nothing they can do (e.g. you got legitimate perm banned, then nothing they can do, etc.).

When you submit a support ticket, it goes to a general support person who can answer basic questions/requests. However, if your question/request is more specific, they will have to transfer to the department that specialize in that specific nature of question (e.g. player behavior team, account recovery team, account billing team, etc.). Sometimes these people do other things than answering or investigating your ticket at a moment notice.

I don't see why it's such a big problem waiting for another person (more often the person that is uniquely equipped to investigate your specific request) to pick up the same ticket and that person may be busy or on vacation.

Unless your question/request is of general nature or very basic, then expect to be transfer to a more specialized support. I would want someone who is trained to deal with account recovery to investigate my account than some general support who may not fully understand how to investigate my account recovery process....

Have you never deal with customer service in any other companies?

TasamakiFeb 21, 20181 votes

In various I've dealt with service, and I've detailed my problems in full in every ticket. Paragraph along with SS of a problem, I never slack when it comes to a technical description..

Before League of Legends the worse support timers for a "cannot do" was on an MMO but very responsive, sometimes instant and random times 4 or maybe 6 days. However riot for whatever reason have taken more than 6 weeks to reply to a technical issue.

My first ticket was a tech issue, I had no info I had nowhere to go for a quick fix (I'm booted from ranks) etc. I finally get help nearly a month later, no matter the amount I information given they didn't even help once they came.

I don't even recall them pointing me to a guide to fixing, then for another person to take the ticket.. they take another week, it's all recorded and still in my ticket records.. with how my cases have been handled, Technical support or Support in general is below acceptable..

HalcyonDwellerFeb 21, 20181 votes

If it doesn't matter then why did you make a post about it?
Riot sometimes does this when they detect that an account is compromised. If you submit a support ticket they can investigate and they might be able to unban your account. Don't get your hopes up though, especially if you're lying about any of this, because they can see plainly if you are.

TasamakiFeb 21, 20181 votes

1.) I don't care about it since it could be possibly so someone who knew my info years back, so I accept the fault if need be. I'm passive I don't care much for communities, just the desire to play.

2.) Lying would be pointless, I have decent memory of start to finish with my account if they so desire, I eve remember my first Champion.

All in all, this is just a secondary attempt to getting the account looked at while I wait on a reply to the ticket.

HalcyonDwellerFeb 21, 20181 votes

Alright, good luck getting it unlocked then. For your sake I hope you get it back.

TasamakiFeb 22, 20181 votes

Hopefully :x I've not the mental strength to redo the hours, if I get it back then I'll get my PC if not I stay playing my JRPG titles then get PC when something is relevant.