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Riot Support Permanently Banned my Account for Trying to Recover it. Help Please.

IsaacDestruction·5/13/2018, 3:47:12 PM·21 votes·10,981 views

Context: In late 2014, I was dealing with someone getting my e-mail information and subsequently my account information since I used the same password for both League and my e-mail. And I know what you all are wondering now, "Why did you wait until now to try and recover your account then?" The answer is that I HAVEN'T WAITED UNTIL NOW, I have been trying over a dozen times to get back my main account (which is rightfully mine) that I have spent over $600 on. I had 54 Skins on the account, all the champions, and 20 rune pages.

Therefore, I emailed Riot Support looking for them to actually help a customer who is dealing with account recovery issues thinking they would actually give half a shit about THE CUSTOMER. And what do I get? They PERMANENTLY BAN my account, which I have been using for over four years and have invested half a grand into.

HERE, is the first e-mail that I send to Riot Support containing way way more information than is even needed. This should in every way verify that I am the original account holder.

HERE, is the e-mail I get in response to the above e-mail. They ask for more information, okay, sure, considering I have all the info on this account it doesn't bother me. I think, "Well, as long as I get my account back it doesn't bother me to send the requested info."

HERE, is the final e-mail I receive from a Riot Support member called 'DJ MUNDO' who permanently bans my account after I've supplied more than enough information.

Since Riot doesn't seem to care about their customer, I'm considering charge-backing ALL $600 worth of the payments that I have sent to Riot Games. I have tried multiple times since these e-mails to try and get back the account WHICH I MADE, that was permanently banned for trying to recover it. This is NOT how a company should be treating their customers who are trying to recover a compromised account.

If any Riot member could help me get my account back, I can answer ANY question regarding the account, since obviously I am the owner.

39 Comments

Coopa1235/13/2018, 4:39:57 PM10 votes

Since Riot doesn't seem to care about their customer, I'm considering charge-backing ALL $600 worth of the payments that I have sent to Riot Games.

You'll spend way more defending the charge back in court and you eventually will lose because it's straight up illegal. You agreed to the ToS. It explicitly states that even though you pay for skins you don't own anything. You just purchased the right to use it until Riot decides otherwise.

Save yourself the trouble and money

If any Riot member could help me get my account back

Now that you've threatened to charge back the money you spend I bet a Rioter is more willing to help you.

TrulyBland5/13/2018, 4:02:36 PM6 votes

Would you mind expanding a bit on that "the last recovery that took place"-bit?

Deep Terror Nami5/13/2018, 5:58:47 PM5 votes

Have you ever shared the account with anyone else?

YerroFever5/14/2018, 1:02:02 AM5 votes

As account security is your responsibility, if you can't keep it secure, then it looks like you're selling the account, claiming it was hacked, and selling it again, claiming it was hacked, and selling it again... etc...

Scuttle5/13/2018, 4:34:50 PM4 votes

Riot does permanently suspend those who get their accounts compromised multiple times. This is mainly to prevent fraud (selling your account and recovering it to scam somebody). At this point, there is probably no way for them to know that you're the original owner since both your email was compromised and you already had your account stolen once before.

dunder kill5/13/2018, 6:44:25 PM2 votes

I'm confused about the timeline a bit. So you made the account, then how long after did it get stolen? Did you get it back and it was stolen again multiple times or has it been stolen for years?

Ranmaru5/13/2018, 5:00:13 PM2 votes

Might be your name and they want you to change it

GitGudOrDie5/14/2018, 2:34:43 AM1 votes

i understand u.... there are breaches sometimes and u dont notice... and ur data is up in the internet... in riot doesnt give a fuck about it... they got the $ and thats all they care about... for them u are just potential $ not more not less... https://haveibeenpwned.com/ and this games is for ppl that are 12... a 12 year old does know shit about password security/account security a way to prevent account theft would be implementing googleauthenticator or a own auth app...

TwistedTalents5/14/2018, 10:31:58 AM1 votes

man, Riot don't give a fuck about you or your account. All they want to do is ban your account so you will start another account and spend another $600.. I think the fair consumer act should be applied and a clas action law suit on them

Cpt Jack Bird5/14/2018, 6:57:25 PM1 votes

If you bought through paypal, chargebacks are basically trivial. 6 month window of opportunity.

Most of the time people chargeback it works out fine for 'em, though. Only problem is the account gets perma'd, which... isn't a problem. If they don't do anything in a week, it's probably the practical option. Chargebacks tend to get harder the longer ago the purchase was, though.

Míellá5/13/2018, 3:59:30 PM1 votes

Same.

AnthroposII6/21/2018, 9:08:42 AM1 votes

Hey at least what happened to you didnt happen to me, 5 years ago i had to get my paypal recovered and they asked for me to send them a copy of my id, so i did, directly to paypal in the email response that they sent me, this got my paypal account unlocked and reverified, about 4 months go by and next thing i know i start getting phone calls stating that i owe money on a car lease and the car had to be repo'd. Well after getting a second call about it i answer it and talk to them, turns out i had somehow lived in texas while never living in texas. from there i find out that someone had access to my email and got a copy of my ID, used it to make a fake id and steal my identity, but the best part is is that im transgender and the person that stole my id had to dress up like a lady with a 5 oclock shadow to use that fake id, yes it says im male 6' + with lipstick and everything. but yeah thats my story

Hammermancer5/13/2018, 5:18:31 PM1 votes

Yeah this is fucked up, share this and spread it

IsaacDestruction5/13/2018, 5:41:08 PM1 votes

Bump. Riot I'm not giving up.

Banuvan5/13/2018, 7:56:59 PM1 votes

The account isn't yours. Read the ToS. You own nothing in league of legends and Riot can do whatever they want with your account at any time for any reason.

IS1a35739310e64704643995/14/2018, 12:11:48 AM1 votes

people defending this shitty company and downvoting the op make me lose hope in humanity.

afmghost5/14/2018, 12:24:49 AM1 votes

So you spent half a grand on this company and they gave you the bird when you ask for one favor? Shit, from now on, I'm not giving them a dime.

Supreme Senpai695/14/2018, 1:55:16 AM1 votes

Your name probably didn't help your case tbh