Can't even afford to staff real humans to answer support tickets?

I HATE THIS GAEM·6/6/2017, 11:51:15 PM·1 votes·369 views

Riot Games owner Tencent reports $21.9 billion annual revenue for 2016

Riot Games owner Tencent reports $21.9 billion annual revenue for 2016.

You guys have 21.9 billion annual revenue last year and you can't even hire a small support staff to answer questions via the submit ticket system anymore? You literally probably in-house dev'd some basic java script to force users to post on the forums?

What a joke. I literally can't open a ticket I have to go to the forums which probably costs ~$1000/mo to host in NA.

Officially, and absolutely unsatisfied with the internal management of this company...

I'll never put another dollar into this game based on my experience today.

Look at screenshot. This player didn't even get banned.** WHAT - A - JOKE**

Really Riot? Build a better ban bot

Sweet Game -- Sweet Regulation -- Awesome Anti-Toxic Player detection

14 Comments

Zombiemaster6/7/2017, 12:09:46 AM5 votes

Riot does have humans on their support staff. However, can you imagine how many tickers they get every single day? They don't have enough time to personalize each response, so the first reply they send out will generally be a copy/paste response. This doesn't mean that it's a bot handling your ticket, they just don't have enough time to get through each ticket if they personally hand write each response.

Also, because you didn't black out the offending player's summoner name in your image, I'm afraid that I will have to remove the link to the image from your post, as it violates the "No Name and Shame" rule of the Universal Rules. If you want to report a player for post game behavior, you can use the in-game report system, making sure to specify in the comment section that it was for the post game lobby.

If you have any questions about this action, please visit us at the PB channel of the Boards Moderation Discord

This Is Your Dad6/7/2017, 12:31:59 AM3 votes

This is an automated response to your post titled "Can't even afford to staff real humans to answer support tickets?" There is absolutely nothing I can do to help because I am a bot. If you'd like to speak to a real person just ask. I must warn you that because I am a bot I cannot take requests. Have a nice day! Tee hee.

Imperial Pandaa6/7/2017, 12:00:53 AM2 votes

I mean, there are people answering support tickets. The first reply is usually a bot.

Are they going to ban a guy outright based on your picture? Probably not. That is why the report button exists. You can comment that what they said was post game when you submit a report.

LostFr0st6/6/2017, 11:56:29 PM1 votes

Could you actually explain what happened?