Can't even afford to staff real humans to answer support tickets?

I HATE THIS GAEM·Jun 6, 2017·1 votes·369 views

Riot Games owner Tencent reports $21.9 billion annual revenue for 2016

Riot Games owner Tencent reports $21.9 billion annual revenue for 2016.

You guys have 21.9 billion annual revenue last year and you can't even hire a small support staff to answer questions via the submit ticket system anymore? You literally probably in-house dev'd some basic java script to force users to post on the forums?

What a joke. I literally can't open a ticket I have to go to the forums which probably costs ~$1000/mo to host in NA.

Officially, and absolutely unsatisfied with the internal management of this company...

I'll never put another dollar into this game based on my experience today.

Look at screenshot. This player didn't even get banned.** WHAT - A - JOKE**

Really Riot? Build a better ban bot

Sweet Game -- Sweet Regulation -- Awesome Anti-Toxic Player detection

14 Comments

ZombiemasterJun 7, 20175 votes

Riot does have humans on their support staff. However, can you imagine how many tickers they get every single day? They don't have enough time to personalize each response, so the first reply they send out will generally be a copy/paste response. This doesn't mean that it's a bot handling your ticket, they just don't have enough time to get through each ticket if they personally hand write each response.

Also, because you didn't black out the offending player's summoner name in your image, I'm afraid that I will have to remove the link to the image from your post, as it violates the "No Name and Shame" rule of the Universal Rules. If you want to report a player for post game behavior, you can use the in-game report system, making sure to specify in the comment section that it was for the post game lobby.

If you have any questions about this action, please visit us at the PB channel of the Boards Moderation Discord

I HATE THIS GAEMJun 7, 2017

sweet story bro -- no public shaming but dude can literally say whatever he wants to anyone and not get banned. Games fair. Rules are fair. Game is well regulated.

ZombiemasterJun 7, 20174 votes

The reason we don't allow public shaming is to protect innocent players from trolls. Public shaming can very easily lead to witch hunts, and as players, we have no idea if what you posted is true or not. Because of this, trolls could simply post images of a player being toxic when in fact they were innocent, which would lead to a witch hunt against this completely innocent player.

This Is Your DadJun 7, 20173 votes

This is an automated response to your post titled "Can't even afford to staff real humans to answer support tickets?" There is absolutely nothing I can do to help because I am a bot. If you'd like to speak to a real person just ask. I must warn you that because I am a bot I cannot take requests. Have a nice day! Tee hee.

Imperial PandaaJun 7, 20171 votes

[{quoted}](name=Anti Teemo,realm=NA,application-id=ZGEFLEUQ,discussion-id=lFz8OBQp,comment-id=0003,timestamp=2017-06-07T00:31:59.542+0000)

This is an automated response to your post titled "Can't even afford to staff real humans to answer support tickets?" There is absolutely nothing I can do to help because I am a bot. If you'd like to speak to a real person just ask. I must warn you that because I am a bot I cannot take requests. Have a nice day! Tee hee.

This is why I enjoy you Teemo.

This Is Your DadJun 7, 20171 votes

I just copy pasted from a support ticket I got one time from Riot about 6 months ago from Blitzcrank bot or something.

Imperial PandaaJun 7, 20171 votes

It really said you can ask for a real person and then stated it can't take requests because it is a bot? How do those even go together?

This Is Your DadJun 7, 20171 votes

I was kind of taken aback by it too. Hasn't happened anytime recently though. I get normal responses now.

Imperial PandaaJun 7, 20172 votes

I mean, there are people answering support tickets. The first reply is usually a bot.

Are they going to ban a guy outright based on your picture? Probably not. That is why the report button exists. You can comment that what they said was post game when you submit a report.

I HATE THIS GAEMJun 7, 20171 votes

I couldn't report through website. I was literally forced to navigate to the forums after some dumb pre-coded message with deadlinks and non-updated image urls. I mean don't get me wrong front-end web development is hard........? but at least fix your dead links.

Timethief49Jun 7, 20172 votes

Its often not a bot but a human just copy pasting a prewritten massage.

LostFr0stJun 6, 20171 votes

Could you actually explain what happened?

I HATE THIS GAEMJun 7, 2017

TBH really doesn't matter at all..this type of comment in any context should be instantly bannable. Absolutely disgusted in the management of this game.

LostFr0stJun 7, 20172 votes

It's usually 14-day bannable immediately, but again you need to report the person and mention to check the post-game chat.

Th reason the "Name and Shame" rule exists on the boards is because otherwise it encourages people to make up evidence if they don't like someone (see examples such as Gosu scripting, etc.). Yes, that means that legit posts also need to be removed for the sake of protecting the innocents that are harmed by such incidents. By the time they would be sifted for legitimacy, the damage would be done.