Boards›Player Behavior

Random 14 Day Suspension?

iceman lft··2 votes·1,753 views

So lets start this off by saying i logged off last night after a decent game and a win also i have never received a warning punishment chat restriction or suspension before, then today logging onto play i am greeted with this message out of the blue,

This account has been suspended until March 07, 2017. Please check the email address associated with your League of Legends account for additional details.

Naturally i open up the email associated with the account and the only email from riot games is the original verify email which grants a 4 win IP bonus after verifying, so i completed a support ticket and soon after received an automated response:

Looks like a response will take a little longer than normal due to a high volume of requests, sit tight and one of our specialists will answer you as soon as they can. Try not to bump your ticket unless you have additional information that we could use to help you since bumping your ticket repeatedly will increase your wait time.

So i guess this tells me that this infact is the email associated with the account, However i have received no email in regards to the 14 day suspension so im sitting here quite confused, any help is appreciated thanks.

31 Comments

LostFr0st2 votes

It'll take a couple days max (average) to get back to you with an actual response. Just sit tight and wait. After that you can respond back and ask to be escalated to an accounts specialist where you can talk 1:1 if the first response isn't clear/precise enough for your tastes.

Chønklord1 votes

What does it say when you try to relog into the account. Post the copy of the reform card.

iceman lft1 votes

@Bôôsted Bonobo i included what it says in the original the post.......

then today logging onto play i am greeted with this message out of the blue,

This account has been suspended until March 07, 2017. Please check the email address associated with your League of Legends account for additional details.

reform card? i believe those are for chat restrictions for being toxic? im not sure but i did not receive one

that is the only message i receive after multiple log in attempts

Chønklord1 votes

Did you check your spam folder and deleted folder (assuming you're using google or some other online email client like yahoo).

iceman lft1 votes

yes of course i did and also the automated response from my support ticket is visible with my regular emails however i have received no communication at all in regards to this issue

XmortoxX1 votes

Don't worry, a lot of people seem to of randomly gotten the 14 day with an email that either provides basically no info, or very little info at all.

iceman lft1 votes

if alot of people have been having issues shouldn't their be some communication from riot games? a sticky in this thread or email sent out? i have received only automated messages with no information and nothing specifically related to this suspension

iceman lft1 votes

@XmortoxX i also heard people getting suspensions for alleged 3rd party software use or something ( that was caused by discord? or a common voice program) although i assume this was/is being addressed cleared up?

i have no information and also it doesnt suggest that this is the reason for the 14 day suspension, also i would suspect that they wouldnt just suspend actual hackers

LostFr0st1 votes

You might want to check to make sure that someone didn't change the e-mail on you.

Scroll up, hover over your name in the top right and click settings to make sure that the e-mail still matches.

Kei1431 votes

Try replying to someone's post instead replying to yourself. That way They'll get a notification. Makes more sense in discussion view than chronological view.

3rd party bans are permabans, 14 days are normally for unsportsmanlike conduct, ELO boosting, and intentional feeding.

iceman lft1 votes

thank you i was looking for a reply button before i didnt seem to find it i dont use the official LoL boards that often

also do they not hand out warning or escalating punishments? not just a 14 day suspension out of the blue with no explanation?

Kei1431 votes

14-ban is the first tier of punishment for those offenses. Next is permaban. Those are super serious offenses and the 14-day ban is already a warning.

Wether you were punished for those things would be between you and Riot. We don't have enough information in regards to your account to judge properly.

iceman lft1 votes

oh i just would of assumed if you were doing something negative in your games you would get a warning about that behavior so you could correct it

instead of just being confused and left to play on another account without knowing what you did wrong how could you correct it so you dont exhibit the same behavior while you play on your other account while waiting for a response

Kei1431 votes

This was a manual review case. None of those automated notifications.

iceman lft1 votes

how can i know if this was manual review case wouldn't their be some sort of investigation and a contact of the owner of the account via email? if it was a manual review would i not have received an email indicating so?

Kei1431 votes

The way it tells you to check your email is a strong indicator that your ban was manually reviewed.

If it was automated, it would have given you an email already.

review team is not the same as communications team.

iceman lft1 votes

i guess that makes sense? but if they have time to do an extensive manual review and prove that i was doing something wrong ( not just some flagging error ) wouldn't they have the time to send a email detailing what that was?

this is extremely strange as i have never received any form of communication in regards to anything negative

Kei1431 votes

Imagine this (numbers are not real):

1 Rioter is tasked to go through 2500 accounts within 3 days to determine if those reports were justified.

They tally the accounts in an excel spreadsheet with the following headers: Account # / Punishment reason / Game(s) reference

When the Reviewer finds something, they add it into the spreadsheet and when he is done with 2500 accounts, he sends it to his assistant to type up the emails.

Needing to go through the rest of the accounts quickly, the reviewer ignores things such as trying to look up account information, whether the email is verified, what the proper ban code is, look up the proper email copy and paste format etc etc.

Those nitty gritty stuff can be done by an assistant. The specialized reviewer should focus on reviewing accounts and not spend that extra time typing emails.

Not saying that is exactly how Riot works, but I can certainly imagine the boss telling a Reviewer to focus on reviewing, cos his time is worth more than the assistant. If the reviewer's time isn't spent on reviewing stuff, then from a business perspective, his time isn't well used.

iceman lft1 votes

after searching for a very short amount of time i have found multiple posts with similar scenario's (banned told to check email and not received any communication) although the majority of these are for permanent suspensions just a very strange situation to be in

iceman lft1 votes

@LostFr0st I am fairly sure no one changed the email on me and it is still the email associated with the account as i have received an automated response to my support ticket to that email however no response about the 14 day suspension so i may be wrong

all this information is detailed in the original post

LostFr0st1 votes

Yeah, I just mentioned that in case. Should be 2ish days max for a reply.

iceman lft1 votes

is this being downvoted so it doesnt get a reponse?

Noob Paranoid1 votes

Bro, I got the exact same 14 days ban today, everything is the same as yours. (That's how I found you)

I checked my Email, Riot didn't send me anything. I'm just a normal player, I play LOL after work. This Ban is driving me crazy.

iceman lft1 votes

i have found a few similar posts but i don't think i can reply to them as my forum account is new lets just say this is very strange and hopefully we will get this resolved

iceman lft1 votes

anyways let me know if you make any progress with your situation

Noob Paranoid1 votes

Yes, I will.

Let me know any updates from your side too please.

iceman lft1 votes

i am not sure how to send private or direct message so i will have to leave any updated information in this comment chain i guess

iceman lft1 votes

as i am not sure how to message you i wanted to let you know i have received an email response from riot but still with vague / no information as to the reason of the 14 day suspension it was said it could have been multiple things and i dont know how it could be corrected if i do not know what it is

themachamp1 votes

It's riot player support.....they are not exactly speed demons. I've sent in tickets that were replied to 3 weeks after my suspension ended ><

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