Account permanently banned after 2 years of inactivity

Raydurr··19 votes·3,828 views
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I've recently decided to reinstall LoL again after taking a break for well over a year now (last time I've played was around when Irven was released). When I logged in I was told that my account has been permanently suspended and that I should check my EMails for further details. Just that I didn't get any EMail.

I contacted the support, opened a ticket, explained my situation and was basically told: Too bad, your account is gone.

I've invested like 1000€ into my account, I've never been banned or anything even just once (like, not even a chat restriction or anything like that), I haven't played a single game for over 12 months and before that I didn't do any-forking-thing that's even just remotely ban-worthy. And either due to a mistake on Riots side or someone hacking my account it's all gone now.

Anyone have any idea/suggestion what to do now? Like, I really REALLY don't just wanna let that slide.

I've added in pictures of my support conversation - sadly it's in German, but it's pretty much 'hacks, scripts, something something can't tell, tough luck, deal with it'.

11 Comments

Primaquarius6 votes

Yea if they think someone has taken over your account by any means, they shut it down in a heartbeat

Chermorg17 votes

They give it back once someone contacts support and asks to recover it.

@OP - submit a ticket under "I need help recovering my account" - explain you think someone has accessed your account - then go through that process. After you prove you're the owner (and if the account was actually compromised/hacked) they'll help you repair the damage.

OnlyYouCanHearMe1 votes

Okay, I was finally able to get my translator app running. OP did tell support in the reply that the account was compromised. The admittedly loose translation I got from the second Support reply was that while the account may have been hacked, the OP is ultimately responsible for any actions that happen on it, and that they cannot verify whether or not the OP was actually "hacked" or whether they just let someone else use the account.

Chermorg3 votes

The behavior team can't determine hacking or not. They don't have the authority to do so. That's why I suggested the other ticket first - once the account security team verified it was hacked and that it's now secured, then they can help.

OnlyYouCanHearMe1 votes

Oh, I didn't know that. Thank you very much for letting us know!

SpiritOfOdysseus2 votes

Same exact thing happened to two of my old accounts: My s1-2 main and s4-5 main. The latter I finally got it back, but it was wiped to level 1 with NOTHING on it. Basically all I got was an oh well

Marshbouy1 votes

What was the reason for the ban?

Raydurr1 votes

{quoted}

What was the reason for the ban?

Supposedly hacks, scripts and the likes.

OnlyYouCanHearMe8 votes

That sounds like the malicious third party program ban. Looking at your account history, it does look like someone hacked your account in November, 2017. There's a pretty clear change up in summoner spells and champions played. I'm far from fluent in German, so I can't read the conversation with Support, and my ipod is being a jerk and won't let me use my image translator app, so I'm going to have to come back to it in a bit, but the parts I can read are the 3PP bit. Which isn't too uncommon when an account is hacked. Someone may have stolen your account, and used it for a temporary boosting service, or even just to test out a new set of scripts.

It's very unfortunate when something like that happens. You should do like the others say, and submit a ticket to player support. They can assist you with recovering your account, and you can try to explain to them that you have not used any sort of hacks or scripts, and that you suspect they were used by the person who gained unauthorized access to your account. Support has many ways of telling whether it was the same player or a hacker who was in possession of the account during the use of the forbidden programs. As a rule, they are not going to tell you the specific way in which the hack/script was detected. That is simply policy, as Riot does not want to make it easier for actual hackers to discover how they were caught. So, it won't do you much good to ask them questions like "but what got my account banned?" They can't tell you that.

You should probably start with asking them if the hack occurred during the time frame that you were not playing. If they say yes, then that gives us a good place to start. What you can also ask them is if they can analyze the biometric pattern of mouse and keyboard clicks that occurred during the time when you know that you were in possession of the account and compare that to the time when you suspect someone had hacked your account (November/December 2017). The system does track that data, and they do have access to it. It's much more precise than something like an IP address check. By itself, all it would prove is that someone other than you was playing on your account. But, combine it with asking them to run an IP address check, ISP service provider check, and location of play check for that same time period (November/December 2017) - clarifying that you are NOT asking them to share the details of that with you. Ask them to compare that information against your own. If the locations, IP addresses and ISP are different, you've got even more support that the use of the malicious program was done by someone other than yourself.

If for some reason Support says that the hacking/scripting occurred prior to your taking a break from League, let us know, and I'll have an entirely different set of questions for you.

Negativity1 votes

Hallo Rayven Sie haben sich an das Kontosicherheitsteam wenden können, um zu sehen, ob sie Sie wegen eines Hacks verbannen können. Ich hatte dieses Problem selbst einmal und war sehr unkritisch, da der Login-Name als sensible Daten angesehen wird, aber der Schlüssel protokolliert wird oder in meinem Fall waren mein Login und mein Name identisch

Excuse my meh German it's been a while, full blown Hawaiian here who can speak deutsch ik weird af long story Goodluck op Mahalo

Igt99probsUaint11 votes

Same thing happened to me now during preseason. I took a break before the end of last season, someone gained access to my E-mail and then the LoL account as well....

I only noticed it when I tried to log on to play with a friend of mine and it said it was permanently banned. I sent a ticket to inquire what it was all about and I was informed the account had been flagged for using 3rd party software and/or scripts.

I explained that it must have been hacked because i have and never will be using cheats, the reply was "it's your responsibility even if someone hacked your account". I told em to investigate because surely they would notice alot of suspicious activities, champions played, playstyle, maybe even in-game communication etc. but no I just got same reply that according to EULA they permanently ban such accounts.

I had also spent alot of money on that account and invested time and effort into unlocking stuff, it is so devastating and Im totally shocked that they wont even properly check it out or even give a second chance. I did explain I've secured the e-mail registered to the account with 2 steps security now so chances for it happening again is small / non existant.

Summoner name was changed and the account had been spamming udyr and also played zoe which is a brand new champ.

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