Hacked and Banned pls help :/

Vaipex·2/12/2017, 8:18:53 PM·3 votes·505 views

Hey I need some help trying to resolve an issue. A month ago I was playing and after every game I'd get logged out of my account with a notification saying "This account has been logged from a new computer" or something along those lines and then I found that whatever had gotten into my account had deleted all of my friends. So I of course attempted to make the correct provisions and change my password, nothing out of the ordinary happened until I logged in yesterday after being gone for training at Ft. Custer when I tried to log-in and it said I was perma-banned. So I went to check my email and found whatever that had gotten into my account a month ago got in again and was using a "Malicious 3rd Party program" under my name and got it banned. Now the question is, How did this happen? I scanned for shit on my computer and nothing popped up and there were no key loggers as far as I know? Is there any chance I can get my account back? I have screenshots my friend took of my match history and all of which were champs I don't play. If anyone could help that would be amazing

2 Comments

LostFr0st2/12/2017, 8:22:59 PM2 votes

Make a support ticket under the category "I need help recovering my account" and answer every question to the best of your ability https://support.riotgames.com/hc/en-us/requests/new. It'll take a couple days for them to get back, but patiently wait for a reply and then reply back and explain what happened. Player support will be able to help you out.

Fluffertons Fury2/12/2017, 9:18:07 PM2 votes

A lot of people have been wrongfully banned during a recent scripter ban sweep. Myself being one of them. The two events you describe are most likely unrelated. Non the less, LostFrost is correct. Try going through the Player Support channels and give as much information as possible. Though, most of us haven't really been given the time of day. I've been dealing with this for almost 72 hours now. Good luck.