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Account Perma Banned, No reasons Given, Support Ticket Failure

Ukmat··2 votes·1,715 views

Hello there League of Legends People! Let me preface this post by saying While no reason was given for a perma ban on my account, i have a fairly good hunch as to why the account was banned. If my hunch is right, i would still like to appeal the perma ban on the account, and i'll get in to the whys on all of this right now, so grab your popcorn and enjoy my story!

[slayer-pantheon-popcorn]

Early February of 2017 i woke up one morning to find that my account had been hacked, and moved to EUW, and that over 100 dollars had been charged to my credit card linked with that account. Over the course of a few days riot support did a great job of getting my account back and the charged taken care of. I changed all of my passwords, deep scanned my computer for any mal-ware with multiple tools, and started using phone verification for logins on as many places as possible. During the process they had asked if i shared my account with anybody and i had admitted that around 2 to two and a half years ago i shared it with my room mate at the time to let him play a few champions that weren't on the free rotation.

Now, i surely cant prove that he did or did not sell my account. It's possible, but not likely. Maybe between myself and him and all the pr0n on the internet one of us had a virus that had a key logger. I'll probs never know. I do know that my LoL password was the same as a few others, but no other accounts were touched (not LoL accounts but rather emails and bank accounts etc,.)

This is probably where the summoner 11 fell down hard if im guessing correctly.

Nothing was said about banning the account a month ago, and i logged back in to play happily. Flash forward to around 5 days ago i wake up to find out that my account has been perma banned, (2100 date) and im told to check my email for reasons. I check the email, and its a generic say nothing email, no details, just a confirmation of the ban and duration. AT this point i send in a support ticket just to figure out whats going on, why, how, and to possibly appeal the perma ban itself. The representative got so far as aking me to verify my account, and then two days of silence.

so i send a reply to touch base and see whats going on.

one day later i get an automated email asking how they did in resolving my issue!

.......i think i fell thru the crack there kappa. Those usually dont get sent out until after an issue has been resolved, but on my end they didnt even confirm that they confirmed that it was me (confirmception?)

Now we are at today. Finally, god, sorry for talking. blah blah.

If the account was NOT banned for sharing, then i would like to know what on earth is going on. I'll let Riot remote access this machine with their best IT guy if i got flagged for scripted, because holey moley i haven't done any of that nonsense. Legit bronze life for 99% of my time in league, i gget silver at the end of season for that sweet not bronze border.

[zombie-nunu-hearts]

I will say, account sharing is against the rules, and i broke those rules. I deserve to have some punishment against me. I wont argue that.

"But random QQ'ing summoner, why make this post and complain if you think you should be punished?" you may ask. GREAT QUESTION

Lets take a look at my account history, these are all as far as i can recall, my memory may be fuzzy, but im pretty sure im right on these, if im not, RIOT LORDS CORRECT ME

Never been banned before Never had a chat restriction Never Elo Boosted Never Scripted

Usually a permaban is for repeat offenders (they can escalate 3 day - 14 day - month long bans). This perma ban came quite out of the blue and i suspect may have been automated.

Perma Bans may also be used frequently for offenses such as boosting and scripting, two things that can vaslty affect player experiences for a multitude of players who arent the ones boosting or scripting. Putting sharing an account in the same group punishment wise as those other two offenses seems a bit out of place. It's almost akin to building a deck for a home using only a sledgehammer. Sure, i guess it can work and get the job done but, it's really not quite the right fit.

In the same line of thought, if a rioter looks at this and agrees, hell, i'll even take a 30 day ban and not complain, i'll even thank you and draw you some sweet splash art MS Paint Goodness. You wont even have to pay me 5-20 rp for it, it'll be so gewd. You just tell me what you want painted by this master skillzman. winkyface I'm aware asteriks don't make emoticons...... doublewinkyface

[slayer-pantheon-rainbows]

Also, i never did my super official by the books traditional "OH EM GEE I WON 1000 GIMZ COME PLAY WITH ME RITO". I could totally trade THAT for some brownie points right? Let me tell you, any rioter should be GLAD they dont have to play a game with me in bronzelo. Its like taking a paiod vacation to not have to play with me. It's a good deal, i promise, maybe i'll even throw in gummie bears. Yeah, just uh, send me a PO box and ill ship you guys come factory sealed gummy berz. or worms, or octopus, whatever i can find. YOU GUYS LIKE SOUR ONES? (DEVOUR THE CHILDREN)

I've played League for a long time. I dont even know the date i made my account. I think it was Late season 2 or maybe early to mid season 3. I own every champion and almost every relevent rune/page in the game. This game has been a huge hobby for me over the years and if i lose this account i would have to stop playing all together. Sure, i have a few pre level 30 alt accounts here and there, but the time and effort it would take to even get half the champions i want unlocked again... it simply wouldn't be worth the effort. It would take years.

So, im summary, what im asking is that riot looks at my clean history of play, looks at the punishment, and has a little sympathy mixed with logical reasoning. Don't be the guy who uses a sledgehammer to build a deck.

Best Regards

Leondol

summoner 11 summoner 11 summoner 11 ...sorry Jhin

15 Comments

NutPantz2 votes

I kinda wanna see Riot Lyte's take on this..

Doc Robot5 votes

{quoted}

I kinda wanna see Riot Lyte's take on this..

Good luck with that, as it's been quite a long time since Lyte's employment with Riot Games ended.

Martensitic2 votes

Usually a permaban is for repeat offenders

This is where you are wrong.

Permaban can also be issued in cases of a direct violation against the ToS.

And Account sharing is one of those cases.

Ukmat1 votes

I agree with everything you said! Both statements are both technically true!

I did say Usually

[slayer-jinx-wink]

Martensitic2 votes

In your case they are likely not just technically true, but also the reason you got banned.

Ukmat1 votes

Yes, i acknowledged that in my post waggily eyebrows

[zombie-nunu-hearts]

Martensitic2 votes

Then I don't see the purpose of this post. You acknowledge that you shared your account, you accept that this is a bannable violation of the ToS. Subsequently, the account in question got banned.

I don't see what the question is.

Ukmat1 votes

I get the feeling that no matter what i say here, you're going to be contrary, so instead here is an amumu icon! OMG CONGRATS

Amumu

ModThe Djinn1 votes

{quoted}

I get the feeling that no matter what i say here, you're going to be contrary, so instead here is an amumu icon! OMG CONGRATS

I think what he's saying is that Riot has made it pretty clear that account-sharing is an offense worthy of a permanent ban regardless of the behavior on the account (given it's clearly laid out in the Terms of Use that account sharing is a violation), and so it seems like a normal expected response.

He's not being contrary, precisely, so much as assuming you have information you may not have -- that account sharing is typically punished by permanent bans regardless of previous violations or behavior.

That said, I would encourage sending in an additional ticket. Rioters are only human, and sometimes things do slip through the cracks. At the very least you can probably get a solid answer on why you were banned if you try again.

Ukmat1 votes

Ah, No, i'm aware of all of that. I thought i made that clear, but if i didn't, my bayud.

My First ticket i sent got bounced back and they said to send another one using another option.

Then the next one got prematurely ended.

I'm not one to air my laundry lightly, but i've tried twice to get this issue addressed in the normal methods and both have fallen flat and taken over a week to really get no results. This is quite the last resort.

ModThe Djinn1 votes

{quoted}Ah, No, i'm aware of all of that. I thought i made that clear, but if i didn't, my bayud.

No worries! The part where you were petitioning for a lesser punishment made me uncertain if you were familiar with Riot's responses in the past, as it's not something they usually do (or have ever done save in situations where they were legitimately mistaken about the cause of the ban, which is very rare).

My First ticket i sent got bounced back and they said to send another one using another option.

Then the next one got prematurely ended.

I would try once more, and mention that your last ticket got cut off before being resolved. In my experience with the company and interviewing with them a few times, Riot really does care a lot about its community, and I'm 99% sure that their customer support department didn't do that intentionally, and would want you to at least know the reason behind the ban. The fact that sometimes they feel unhuman or uncaring is an unfortunate factor of the limits of human ability combined with the sheer amount of work they have to do to maintain a community the size of League's.

Ukmat1 votes

Oh no doubt on the customer service part. I've worked enough customer service to understand that my ticket probably just got shuffled or lost somewhere in the process. I'm not upset at all at any component of riots business for that. It happens. The representatives i have talked to have all been helpful and quite nice people. The ban was most likely automated based on information from my initial ticket when my account got hacked, and then out in the system for the next wave of bans. No biggie.

Every time i send in a ticket it takes upwards of 3 days to verify that i own the account, mostly because i no longer even recall what my refunds were, what champs i purchased first, and the slew of other questions they use to verify ownership. It was all so many years ago that it fades into obscurity pretty easily. At a rate of one email per day back and forth to verify, plus time to explain whats going on, sending a third ticket in for another 5 days or more turn around does not seem like a very wise idea.

super sad emoji

ModThe Djinn2 votes

{quoted}super sad emoji

Fair enough. One last thing you could try: at the top of this forum there's a link to a Discord channel for moderation. I'm not sure if it's active or not, but it might be a faster way to get a resolution if you feel like taking the time to check it out.

Either way, I'm sorry the system hit you: it's understandable that it did, but you seem like a reasonable, logical, friendly, and ultimately beneficial member of the community. Best of luck to you whether you end up coming back to League on another account, getting this situation resolved, or moving on to other games!

Ukmat1 votes

Thanks for the kind words. Time will tell.

item 2052 everybody deserves a cookie!

Martensitic2 votes

How is the statement: "I don't get what you are asking for" contrary to anything?

What is it you are asking for, what is the QUESTION you are putting to the community?

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