Perma Banned for 3rd party software

Th3Fla5h17··2 votes·678 views

Hi, So I logged on to my account on Saturday the January, 13th and found that my account has been perma banned for using 3rd party software. I have discord on my computer but I usually use Skype to talk with my friends while I am playing. I checked my stats and my matches are even good I go negative most games and I have no idea why I would be reported for having 3rd party software. I have played since season 4 and played many hours into this account and I don't want to grind out 3 years again. I submitted a ticket but the rioter just said that they were 100% sure I was hacking, so I asked if he or she could watch my latest match, but he or she completely avoided the question. If anyone can help me it would be greatly appreciated.

Match History from LOLKIng: http://www.lolking.net/summoner/na/55490936/Th3Fla5h17#/matches

17 Comments

Chermorg3 votes

If you have never installed any third party programs, whatsoever, there are a few options:

  1. You unintentionally installed a prohibited program or one that modified game files. This includes some custom skins programs, any skin program that unlocks Riot-created skins for free, anything that gives you a competitive advantage in any way, etc.

  2. You logged in from a public computer or a friends computer which had scripts installed on it.

  3. Your account was compromised/hacked and during that time someone played on it with scripts/hacks.

Sadly, unless you have reason to believe your account was compromised/hacked, you have little chance of getting your account back once they've detected scripts. They do audit their detection systems and have quickly reversed bans in error - thus if this ban stands it is virtually impossible it was in error. It is your responsibility to ensure the computer you're using is free from any kind of hack/script before playing League - this is regardless of if it's a public computer or your personal one.

SugataYoLoShindo3 votes

Sadly, unless you have reason to believe your account was compromised/hacked, you have little chance of getting your account back once they've detected scripts.

Which is literally stupid, in all cases, not just compromisation. Cause they don't listen to anyone on most of their issues that arise, unlike other companies who will listen and undone things that weren't in any way done by them. Riot is very stuck up.

Chermorg4 votes

As I said, the security and fitness of the computer is the responsibility of the player. If you played on a computer that you did not control, you were risking the possibility of someone having installed scripts/hacks on there. There is little to no way to accurately detect if something is being used in a particular game - Windows and MacOS both have safeguards in place to prevent that from happening.

Riot is not stuck up. Riot does not permit any third party programs to be used that interfere with League of Legends. If you use them, or if you play on a computer that has them installed, Riot has no way of confirming your story "oh but it wasn't me" unless your account was noticeably hacked.

SugataYoLoShindo4 votes

Keep sucking up to them, it will get you nowhere. They are very stuck up and don't listen to their players with 99% of the problems, as Riot believes they are never wrong. Whereas when things like this (and many others) happen in other games the company will actually legitimately listen and genuinely help the player.

OnlyYouCanHearMe1 votes

{quoted} Riot is not stuck up. Riot does not permit any third party programs to be used that interfere with League of Legends. If you use them, or if you play on a computer that has them installed, Riot has no way of confirming your story "oh but it wasn't me" unless your account was noticeably hacked.

Unfortunately for the truly "innocent" players who didn't deliberately try to hack the system, this right here is why Riot has to have that policy. There are so many people that deliberately lie about the circumstances of their bans, that they ruin any hope of Riot giving players the benefit of the doubt. Even here on the Boards, most of the threads like this end up having some critical detail pop up 30 comments later that shows very clearly why the ban was given. It's why those of us who answer start off with questions and potential scenarios, rather than commiseration. It's not that we don't have any sympathy for players who have lost their accounts. We do. It's just that most of us have been taken for a sucker a time or two by someone's sob story, and we've learned to simply try to explain the situation as best we can.

Th3Fla5h172 votes

Ok thank you, I really don't have a case for my league being compromised/hacked so this is more about the ticket. When I asked the Rioter "Can you look at my latest match in the match history list to prove that I wasn't using a scripts, hacks, exploits or unauthorized third party programs to gain an unfair competitive advantage? Thank you again for your time." he or she said

"The evidence we found on your account confirmed for us that the account was using unauthorized third-party programs. We take the use of these programs very seriously and consider it an egregious act against the League of Legends community. The negative effect the account had in the community is irreversible and it had an extremely negative impact on the other players in the game. Since this is the case we will not be adjusting the permanent ban.

I understand you want to know more details but we won't be able to divulge any info as some players want to figure out how to not get caught. So we won't be able to give any more information."

Honestly, I kind of feel hurt, the Rioter completely disregarded the one thing that can actually show if I was hacking or not and he or she confirmed they detected unauthorized third-party programs. But I don't have any. My latest match I went 5/10/14 Darius, 3 kill was my largest killing spree, 1 kill was my largest multi kill, My crowd Control score was 16 while everyone else in the game had a higher crowd control score than me except Ezeral(4) and Kah'zix(6), and only did 10,442 total damage while having a black cleaver and titanic hydria. The match before that was a 0/8/19 Braum, this is my go-to support champ. After that a 2/0/1 Gnar, my main and the enemy team forfeit. I really don't get why I was banned my total damage always has someone higher than me and crowd control, well I like playing champs with cc, so sometimes I am the highest crown control score. I wish Riot actually looked at the gameplay before banning because it is actually the one thing they can make sure if a player is hacking or not. There could be a bug in their detection system, I don't know. But what I do know is that I have been wrongfully banned, this Rioter makes me feel like he or she really doesn't care about me, and he or she is a bit stuck up. I get it, they have been taken advantage of, but don't you think they should watch the match or stats before banning, not just looking at a message saying "blank have been hacking" and ban off of that. I feel that Riot doesn't care about there customers or at least this Rioter doesn't care because he or she avoided the question, just a yes or no answer would of made me feel more acknowledged, but instead I get what seems to be a pre-written response and no chance to try to defend myself. All I am really asking for is for someone to look at my match history or stats, so I can prove that I was not using unauthorized third-party programs to better enhance my playing and also I ask Riot to work on fixing their support system because it made me feel I was unwanted and unimportant as a customer of league of legends.

Chermorg2 votes

It is not your latest match that matters. It is all your matches. Riot delays the issuance of bans for scripts/hacks so as to not inadvertently give the scripters insight into how they were detected. This is exactly what the Rioter told you.

OnlyYouCanHearMe1 votes

Riot support does tend to run a very strict analysis on the third party programs before they issue any sort of punishments on them. There are quite a few different things that can trigger this sort of thing, many of which Chermorg has already mentioned. Have you used any sort of macros for abilities recently? Is your computer your own or is it shared with family that might have downloaded anything onto it? Do you let friends play on it and one of them possibly has downloaded something? Did you create the account, or did you buy it? Do you run a specific gaming keyboard/mouse with additional macro functions? Do you play other games on your computer, if so what kinds and do you download any programs to assist/enhance them?

Th3Fla5h171 votes

It is my own computer, a Mac. I do not let my friends or family play on my computer unless I am watching them play on it. I created this account around season 4 time. I don't have any gaming keyboard/mouse, only a mouse that I bought for $5 because I play on a laptop. I have Minecraft -no hacks, and steam games only dlc and workshop add-ons. I have never had any 3rd party programs for any games. If there are any 3rd party programs it would be Grammarly, but I don't think that effects league. I really don't know why I would get banned. Also, there was a time where I had to change my password, but at that moment I thought I just forgot my password, I don't know if that helps at all it was in mid-season 7, because I stopped playing for a while. Thank you for all of your time in trying to solve this with me. FYI this is more helpful than the ticket system just saying.

OnlyYouCanHearMe1 votes

None of that should interact with League. The reason that we ask these types of questions, is because after years of seeing posts on the forums and ferreting through the details of banned accounts, we've accumulated a list of things that might trigger a review/ban. Many of these things are not bannable by themselves. Some are (like buying accounts). But because we are not part of Player Support, we have the freedom to ask these questions. Support is bound by certain rules. One of which is that they cannot divulge how a hack/script/third party program was discovered to the person caught using it. And that means that in many cases, they cannot even tell the person specifically what program it was. It really sucks for players who genuinely have no idea what they've done wrong, but it keeps the ones who do know from figuring out how they got caught, and from being able to make their programs harder for Riot to detect.

Are you sure that there is no one else who could have been playing on your account? I only ask because after looking through your entire match history, I do see one thing that does tend to come across as a red flag. You've got a lot of summoner spell swaps. They go back and forth repeatedly, which is often a sign of multiple players on an account. If anyone else was using your account, for any reason, then we have to consider not just what you have on your system, but what they have on theirs. While this sort of thing is often seen in the case of boosting, it's not always such a malicious intent. I've seen cases where someone has let a friend log into their account to buy them RP as a present, or where someone will let a friend use their account to try out one of the rotating game modes. Both are seemingly harmless situations, but when those people have malicious third party programs on their systems, they get flagged to any account that logs in on those systems.

Th3Fla5h171 votes

{quoted}

None of that should interact with League. The reason that we ask these types of questions, is because after years of seeing posts on the forums and ferreting through the details of banned accounts, we've accumulated a list of things that might trigger a review/ban. Many of these things are not bannable by themselves. Some are (like buying accounts). But because we are not part of Player Support, we have the freedom to ask these questions. Support is bound by certain rules. One of which is that they cannot divulge how a hack/script/third party program was discovered to the person caught using it. And that means that in many cases, they cannot even tell the person specifically what program it was. It really sucks for players who genuinely have no idea what they've done wrong, but it keeps the ones who do know from figuring out how they got caught, and from being able to make their programs harder for Riot to detect.

Are you sure that there is no one else who could have been playing on your account? I only ask because after looking through your entire match history, I do see one thing that does tend to come across as a red flag. You've got a lot of summoner spell swaps. They go back and forth repeatedly, which is often a sign of multiple players on an account. If anyone else was using your account, for any reason, then we have to consider not just what you have on your system, but what they have on theirs. While this sort of thing is often seen in the case of boosting, it's not always such a malicious intent. I've seen cases where someone has let a friend log into their account to buy them RP as a present, or where someone will let a friend use their account to try out one of the rotating game modes. Both are seemingly harmless situations, but when those people have malicious third party programs on their systems, they get flagged to any account that logs in on those systems.

I don't let my friends or family use my account unless I am with them and they either want to try league for the first time or they want to try a champion they haven't bought that I have. I never give out my login information to anyone and if they do use my account, it on my computer. The summoner spell swap is most likely due to me playing in a party and filling most of the time so I adjust my spells or when I am trolling, I always tell people I am trolling before the game start and ask if they want me to doge. But now looking closer into my match history there are some games that I can't say I recall playing, for example, the ap Blitzcrank with tp, I can't say I rember playing to the Yasuo game "I" went 9/16/3.

OnlyYouCanHearMe1 votes

That is something you might want to bring to the attention of Player Support. They may or may not be willing to take another look into the case for you. However, be aware that if they do, they still may not share their exact findings with you. We don't know all the details of how they verify whether it is the same player during a match, or whether another player has gotten hold of the account, but we do know that it involves fairly unique data to each player. Riot Tantram talked about it in a thread once a while back, about how even the number and pattern of mouse and keyboard clicks that a player uses can be quantified as a sort of biometric data. It's not the sort of thing that you pick up necessarily by watching a replay of a match, but it is definitely the sort of thing that the servers track, and that anyone watching a live stream will notice.

To give you a simple example of it, I always run my game in locked-screen, player attack move click is bound to mouse button one (MB1), and player move is bound to mouse button two (MB2). As the Support, unless I am trying to help my adc farm under turret, or trade, I will almost exclusively be using MB2. And I have a standard pattern of usually 3 clicks of MB2, followed by 1 click of MB1, when I am walking around in the lane. These aren't necessarily "good" or "bad" things, they are simply part of the pattern that I, as a player, demonstrate. And every player has one. Things like this can send up a red flag on potential account compromise just as easily as a log in from across the globe. And yes, these things can have small changes, or evolve over time, but generally they are not going to flip-flop or have large changes over the span of a few maps. It simply doesn't work that way.

So, if you choose to contact Support again, you can ask them to please look at your case once more, as you now suspect that there might have been an account compromise responsible for this. Try to be polite, and patient, and above all else, try to not be demanding with them. You can give them certain matches that you do not feel were your own, and you can even tell them about some of the things that have been discussed here on the forums. But please remember, you are asking them for help, and getting angry with them, or raging at them and telling them that their treatment is "not fair!" or that what they are doing is "not right!" or anything along those lines isn't going to help your cause. And I'm not saying that you have done this, but many players do, without realizing how much it hurts their chances of having a peaceful, positive resolution.

Icy Hot Shoto1 votes

{quoted}

I don't let my friends or family use my account unless I am with them and they either want to try league for the first time or they want to try a champion they haven't bought that I have.

That's... you're first mistake. You are the only one who should be on your account, not a friend or a family member. Just you. Even if you're right there watching, they shouldn't be playing on your account.

Th3Fla5h171 votes

{quoted}

That's... you're first mistake. You are the only one who should be on your account, not a friend or a family member. Just you. Even if you're right there watching, they shouldn't be playing on your account.

Your right but I mean is Riot really going to perma ban me if I am basiclly giving them more players?

Icy Hot Shoto1 votes

Yes, they will. And they have. It's in their ToS that only YOU can control your account.

Th3Fla5h171 votes

{quoted}

Yes, they will. And they have. It's in their ToS that only YOU can control your account.

Well, that's sucks because these are people who are just introducing other people to league who are unsure of getting league and Riot is getting free advertisement in essence. Really sucks.

Th3Fla5h171 votes

Ok it's not my latest match in question, so then in that light I ask for anyone to look at my full match history and tell me if it looks like I have 3rd party software. Just a yes or no will do, but if no can you give me any advice on how to bring the information to Riot to argue my innocence.

Full match history: https://matchhistory.na.leagueoflegends.com/en/#match-history/NA1/217371361

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