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My main account got banned for "use of malicious 3rd-party programs"???

GSMysteryGift··4 votes·739 views

I just tried to log in to play a few games of League of Legends on my main account(GeneralSecura) on the EUW server, and much to my surprise and absolute horror, I came to the discovery that my account was permanently suspended for some reason. I rushed to my e-mail inbox and found an e-mail about use of malicious 3rd party programs or modification of my client. I did none of those things. I haven't used any third-party programs and I haven't modified my client in any way. I have no clue what the reason behind my suspension is. Is there any way Riot Support can narrow it down for me? Explain to me exactly what it is that got me suspended? Because I honestly have no idea what could have possibly caused this.

The only thing I can think of is this. About three weeks ago, someone else somehow got into my account and played a few games on it. I don't know who this person was, or how he/she got into my account, but it happened. For some reason, they didn't change my password at all.

When I logged into my account, I saw that my entire friend list had been emptied and there was one account on it that I had never seen before: Deadslayer1000. I immediately went into my Match History and saw a number of games on it that I did not play.

I sent this Deadslayer1000 person a very unfriendly message and blocked his account immediately. I then immediately changed my account password to prevent this person from accessing my account again. I then sent friend invites to re-add the people that were on my friend list before.

Is there a way Riot can check the IP address that was used during those games and compare it to the IP address used during virtually every other game on my account? Or some other way to confirm that those games were not played on the same PC as every other game in my account history? And can Riot check my friend list history and message history to see that my story is true?

I already sent Riot Support a lengthy ticket including evidence pictures, but I figured posting this here wouldn't hurt either.

I've been playing this game for almost a year and a half now, and I've enjoyed it a lot. I spent well over €3000 on it, buying every single champion and skin available in the store. I put so much money into this account. Why would I ever do anything to try and compromise that?

I really hope there is a way for me to get my account back somehow. I beg you.

12 Comments

LetsTwitch1 votes

Not the place, or even the part of the board to ask this. Send a ticket and hope, explain yourself 2. Dont be blunt and demand your account back, it is still your fault if you were hacked

GSMysteryGift1 votes

The only reason I posted this here is that I found board posts about similar cases where the post attracted the attention of a Rioter who helped fix the situation. Of course I filed a lengthy support ticket already, but I figured this wouldn't hurt either.

archerno11 votes

What happened to your other thread?

GSMysteryGift1 votes

That's on the EUW boards. I figured I might as well post it on the NA boards too.

Skystrike71 votes

Sadly, Riot player moderation hates to admit they/the system was wrong even when they are, so good luck getting your acct back.

Timethief491 votes

Even if they checked ip they wouldnt change the punishment. The ip changes too often and if they would change the punishment i could start using scripts from different pcs.

GSMysteryGift1 votes

It's not just the IP. There's also plenty of other suspicious factors. The removal of everyone on my friend list, playing virtually only Ranked Flex games (I haven't even touched Flex Queue this season), changing the keys my summoner spells were set to. Plenty of things that suggest that someone else got control of my account.

TrulyBland1 votes

Most of these just provide evidence that somebody played on your account, while not strictly showing that it was compromised (you could have given out username and password to friends, or a booster, or who knows)

But then there's this part:

removal of everyone on my friend list

If this is true, I really hope Riot will check this out.

Also, as a sidenote: Don't let people like Skystrike convince you that Riot "hates to admit the system was wrong". Riot has already undone quite a few script related bans because they found evidence that the account was compromised. The reason why this isn't very apparent, is because these cases happen rarely to begin with, and they are resolved publically on the forums even less often. And for fairly obvious reasons these threads die very quickly and fade into obscurity once they are resolved.

GSMysteryGift1 votes

The friend list thing is what tipped me off. I logged in and saw that all my friends were gone. The only account on my friend list was the aforementioned Deadslayer1000. That instantly caused all sorts of alarms to go off in my head.

Silent Gravity1 votes

When your account is compromised, the first thing you should do is open a support ticket.

GSMysteryGift1 votes

I was planning on doing that, but none of the ticket categories applied to the situation. The one that came closest was "I need help recovering my account", except my account didn't need to be recovered, as I could still log in with my original password. Because I immediately changed my password afterwards, I thought the problem was over, and because none of the ticket categories really applied to the situation, I ended up not opening a support ticket.

Silent Gravity1 votes

I think that's the right category, but you can just use, "I have a question about League of Legends/Riot Games" and they can get you in touch with the right group of people.

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