Riot Games Support Response Time?

219x·Oct 4, 2017·1 votes·982 views

How long is the response time after submitting a ticket? Permabanned with no previous restrictions or suspensions and got no email with any reasoning. Submitted a ticket 48 hours ago

16 Comments

ModThe DjinnOct 4, 20171 votes

Depending on their ticket volume (which can get higher depending on whether or not a ban wave against bots or compromised accounts has gone out), I believe it can take up to 72 hours. Your best bet, sadly, is patience -- bumping your ticket will return it to the end of the queue.

219xOct 4, 20171 votes

Ok thank you!

archerno1Oct 4, 20171 votes

Depends how busy they are. Usually complaints about bans are lowest priority. I asume u got banned for scripting (my suspicions are due to you suddenly picking Xerath and dominating with him few days ago even tho u never played Xerath in the past)

219xOct 4, 20171 votes

I wouldn't say I was dominating, I had 2 games that i played well in followed by a series of mediocre games?

BlueThingamajigOct 4, 20171 votes

Rather than scripting, it is more likely that you received a suspension for a chargeback or account security issue. I glanced at your match history, and it doesn't look like scripting to me, at all.

219xOct 4, 20171 votes

I think it has something to do with a charge back because my billing address got changed on my debit card and i made a purchase with the old debit card that was saved to the account but it went through anyways

BlueThingamajigOct 4, 20171 votes

Yeah, that'll probably do it. I'm going to assume that there was no money attached to the card (because it expired or the bank said "sorry, this old card is canceled" and the money never made it), so basically once you pay for the purchase with the correct card, they'll unlock the account.

219xOct 4, 20171 votes

yeah i guess i just forgot to update my billing address so the bank denied the purchase, just figured if thats it the ticket would be resolved quickly

ChermorgOct 4, 20171 votes

As you are on the NA server, a way to check if you were issued a chargeback violation from Riot would be to go to their chargeback repayment site and see if you have an outstanding balance on your account. Note that they'll disable certain methods of payment for you if it was a chargeback - even if it was inadvertent or an accident, so you'll need to use one of the options there.

Best of luck to you on the Rift!

219xOct 4, 20171 votes

it says i have no outstanding balance :/

ChermorgOct 4, 20171 votes

Then either they haven't updated the balance on that site yet (maybe they're waiting for you to submit a ticket), or it's something other than a chargeback. It could be a protective hold if they noticed suspicious activity (someone hacking your account), or if they noticed you logging in from weird places. It could also be a manual suspension for any number of reasons (feeding, toxicity, etc) that wasn't put properly to give you a reform card with information.

Hopefully your ticket can get you some answers, good luck :)