PERMANENT BAN WITHOUT KNOWING THE REASON

Marmotas02·Apr 12, 2017·2 votes·375 views

Today I was permanent ban from my main league of legends account without really knowing the reason.The email that was sent said that i have been using content that the game doesn't allow to(scripting).The thing is that i never had use scripts or mods in lol the only 2 things i can remember using is the site op.gg to see the enemy player stats and the HUD thing that can change the colour of your HUD menu.The hud website had an article that riot doesn't have a problem with the appearance but only when something is used as an advantage to a summoner/ i had download the HUD like when i was lvl 10.So i don't really see the reason why i got permanent banned for cheating.Can anyone help me out to find a solution cause i spent time/money on this account,i wouldn't even dare to use scripts/hacks or Anything similar. Is there i way that i can contact riot and ask for Support?? Thank you Summoner's

10 Comments

greekvandaLApr 12, 20171 votes

Rito always knows what they are doing and always gives insight on why they vban you. /s

deathgod5Apr 12, 20171 votes

support.riotgames.com

file a ticket, question about account suspension.. generally, from what I heard about them in the boards they don't really offer the best assistance, but it is really the only way to contact support.

greekvandaLApr 12, 20171 votes

they dont even offer insight. they only offer information in toxicity bans. For all you know you might have never used anything and get banned for 3rd party programs

Marmotas02Apr 12, 20171 votes

{quoted}

they dont even offer insight. they only offer information in toxicity bans. For all you know you might have never used anything and get banned for 3rd party programs

;//

deathgod5Apr 12, 20171 votes

I know, but it really the only way I know to get in contact with them.

Marmotas02Apr 12, 20171 votes

{quoted}

support.riotgames.com

file a ticket, question about account suspension.. generally, from what I heard about them in the boards they don't really offer the best assistance, but it is really the only way to contact support.

I have already write to support.riotgames.com but i am not sure if it going to help the situation ;/

deathgod5Apr 12, 20171 votes

It is the only way to contact them unfortunately.

Kei143Apr 12, 20171 votes

the previous ban wave had a bug in it that banned a few innocent people.

Riot corrected the bug and reversed the suspension on those that were effected by the bug.

What tipped them off was the large amount of tickets (much more than the expected threshold) written into support in regrading being falsely banned.

So if it was done in error, then maybe your ticket would have been one of those that contributed.

Marmotas02Apr 12, 20171 votes

Pff so u are saying i cant do much i cant even approve that i didn't use 3rd party programs :( about 200 euros spend on nothing.. ;(

aZ3R0nApr 12, 20171 votes

A lot of players seem to be experiencing the same issue, and you'll need to send in a support ticket and talk to the Riot staff: https://support.riotgames.com/hc/requests/new

They do bans for using third party software in waves, and sometimes mistakes are made. Politely explain your situation and be patient, it will take up to a day for you to get your first reply. Continue to explain your situation and mention that there have been many players speaking up on the forum about being banned by mistake during this wave and ask for a manual review of your account. If Riot conducts the review and finds that you indeed did nothing wrong then your account will have the ban removed.

The key here is patience as you go through the motions. Good luck! [slayer-jinx-catface]