you should work on your ban system

{quoted}

What other companies do is their business.

Except that there are some standards and certain expectations. And Riot fails to meet those expectations.

Apart from where they say in the ToU and Summoner's Code, as well as warning you when you get a punishment? "None are so blind as those that won't see." Just because you ignore them doesn't mean they didnt' tell you.

Summoner's code is so vague that it has more interpretations that the bible and ToU flat out state that rito can ban you without any reason at all. That doesn't mean they are supposed to do it keep their reputation.

They're not childish words, except that anyone using them is an immature kid. Even then first offence is a 14-day ban; that's enough warning to know not to do it again.

There are actual minors among those "immature kids", there is no intention to insult actual homosexuals or people with mental issues(despite clearly being derogatory) when these words are used and ban for chat is not warning. It's a bloody ban. Which, as I stated before, is not industry standard and it is not even slightly harsh. It is not just harsh and it's not overly harsh. It's incredibly inappropriately harsh and I can't even report toxic players nowadays because of it, as I feel like I would be participating in something dirty and immoral.

There's no reason to quote them or discuss them - chat is for gameplay talk. Even then if you can prove you were tricked or quoted they'll sometimes reduce the ban.

Yeah, but you can't be sure, because tired support talks to you with copy-pasted text designed to make you suffer as your matter is closed just like all following tickets, your permaban will not be lifted and the decision is final.

Screenshots please.

I have an ultimate example - a thread that you need to make it work. https://boards.na.leagueoflegends.com/en/c/tips-tricks/RE7XxFM8-dont-use-this-sion-ult-mechanic-or-youll-get-banned

People using zero-tolerance language and telling people to kill themselves aren't good players. They're jerks who don't deserve to play. If you have so little self-control that you can't play a video game without abusing your teammates then you should seek help.

This is biased, unfounded and hypocritical statement that has nothing to do with reality, it can't even be fixed by editing - just flat out deleted.

We are living in a horrible world, where criminally insane people, serial killers, rapists, %%%%%%%%%s, terrorists, assassins and world leaders exist. They've done much worse things than insulting someone in the internet, and any of them can be a talented musician, actor, singer, writer or a player in a videogame. Ignoring their talent just because they are bad people is ignorance and hypocrisy.

And maybe - just maybe - lack of personal contact allows us to dehumanise other people through the internet and judge them as strawmen instead of real persons, which naturally leads to internet culture as it is - less respectful that it would be in real life. It affects both communicating your message and how it is going to be perceived - there is a world of difference between some random "kys" after you fail a dive and an actual human you know looking you in the eyes and telling you that the world would be better if you killed yourself, but Riot games doesn't seem to get where that difference comes from.

Of course, I neither use nor justify abusive language in game chat, but there should be more appropriate and humane methods to communicate that it's wrong. And there are. They are just not as hateful and barbaric.