As i figured out my account was stolen. I haven't play about 4monts in that period. When i get it back there was already 2weeks suspension. On last my game i slipped like all the players i was toxic, i didnt even know that is the last step to get perma ban. And now there i lost my 5years of lol and about 600euros, ty RITO u help me so well..
Deep Terror Nami3 votesYou should've contacted player support to see if you could get the 14 day suspension removed. Not doing so may appear as if you were aware of someone else using your account and accepted it and the punishment; even if you had, you still may be held responsible for the compromise, and if they wouldn't reverse the 14 day ban they won't remove the permanent ban because that is simply the next step in the punishment tier escalation.
You need to submit a Support Ticket to talk with player support about the compromise and punishment that resulted from it. And if you haven't already secured your account to prevent further compromise, you need to do that too.
Diversantas1 votesI already submit Support Ticket and they just answered, thats it's my own problem that somebody used my acoount instead of me. I should report that somebody was using my account, but i just waited untill that suspension will oever. I know that's it's my own fault, but still it's very sad for me, that i lost my beloved account because of my dumb head
Chermorg1 votes(Sorry for hijacking DTN's post, but I didn't think I had enough to say to justify my own response to the thread at this time)
I recommend continuously replying until you get a non-canned response.
If the response looks like it is a canned templated response, reply saying "I want a support specialist to perform a manual review of my compromised account. I do not want another template response." Do this until they answer with a thorough answer as to why they believe your account is not compromised.
Furthermore, make sure you are making this ticket under an email/account that is separate from the email and account that was compromised. Riot will not entertain compromised account support tickets that are from an email associated with the account, whether now or previously.
Best of luck!