I was permanently suspended for using 3rd party software and there is no proof.

CherryuFhZ·1/23/2018, 9:36:22 PM·3 votes·1,126 views

I was permanently suspended right after i messaged a support about 3 afk's in a ranked game, 15 minutes after the reply from the support i get a message i was permanently banned for using 3rd party software! Asked why, he said "'ve looked into your issue and I can assure you that the suspension was rightfully placed. Unfortunately, I can not share any information regarding the investigation due to security issues as that may compromise other investigations.

I'm sorry, but the suspension will not be lifted under any circumstances."

I need a real guy from the riot support, not a bot to investigate this error :) Account was legally boosted with xp boots on aram and continued playing on it after the season came by, but now i can't continue cuz i got a fucking perma ban. Really want this to get lifted ASAP.

24 Comments

Butt Ρlug1/23/2018, 9:52:44 PM5 votes

It's a real person who answered you, they use pre-formatted messages because they don't have the time to write kinda the same message every time someone asks about the same subject. They aren't able to tell you exactly what program you were using because otherwise people will figure ways to bypass the system.

Maybe someone had access to your account ? Maybe you were using some kind of cheat engine on another game, maybe you bought the account ? There are plenty of ways to get caught using 3rd party softwares.

Sometimes they make mistakes but we are not able to help you, you need to keep talking with the support.

ModPeriscope1/23/2018, 9:55:45 PM2 votes

They generally don't divulge how they know you're using 3rd party software.

If you've already talked with support, then I'm afraid there's not much else to do. That response may be a macro, but there's no reason to make the response different for every individual breaking the same rule.

AJStarhiker1/23/2018, 9:54:22 PM1 votes

Uh, you do realize that filing a support ticket means a real guy checked your account, right?

OnlyYouCanHearMe1/23/2018, 10:10:17 PM1 votes

Okay, this is a situation that we see a lot here on the Boards. There is a reason why Support cannot tell you the details of what 3rd party program they found. It's not that you talked to a "bot." You did speak to a live Support Specialist, but Riot's policy is that any time a malicious third party program (scripts, hacks, etc) is discovered on an account, they do not reveal the information about when it was discovered, or how they discovered to the owner of the account. This is because the hackers/scripters can then simply alter the hacks and scripts to make them unable to be detected in that manner, which makes it much harder for Riot.

That being said, let's look more into your specific case. You said your account was "legally boosted with xp boosts." What do you mean by that? Do you mean that YOU bought a bunch of XP boosts and just played a ton of ARAM matches to level it up to 30? Or did you have someone leveling the account for you? Many of the people who level accounts use 3rd party programs that are forbidden, so if you had someone else doing it, that could be what triggered it. Not to mention, account sharing is a huge no-no. But if you leveled it yourself, then we don't need to worry about that.

Aside from that there are other possibilities of what could have triggered the ban. You can check this thread for a list of some of the common 3rd party programs that Riot has responded about whether they are allowed or not. Many times, people don't even realize that some of the programs they have on their computer can interact with League.

So, looking over that thread, I would have to ask you some questions. Did you buy the account or create it from scratch? Do you use any kind of macro? Do you have a gaming keyboard/mouse with additional macro functions? Do you run any custom skin programs? Do you run any sort of timing program? Do you run any sort of video capture program? Do you play other games on your computer, if so, do you have any programs installed that are there to modify them in any way? Is your computer your own private computer or does anyone else have access to it (friends, family, etc)? If anyone else has access to your computer, do they also play League? Have you ever let anyone else play on your League account? Have you ever logged into your League account from another computer, either at a friend's house, family member's house, public library or internet cafe?

If you answered yes to any of those questions, it will give us a place to start. I know it is very frustrating when you try to contact Player Support and cannot get any direct answers about why you were banned for a 3rd party program. It's very, very tempting to believe that it has to be an unfair and completely wrong ban, when they won't give you the proof that they have. But these bans are usually quite well researched prior to being delivered. It's just a matter of us trying to figure out what the trigger was. And we'll try to do everything we can to help you find it, so that you can avoid having it happen again.

Telephone Booth1/23/2018, 11:52:31 PM1 votes

No one here can help you, but I hope you get it figured out with Riot.

Leylania1/24/2018, 3:14:40 PM1 votes

Just post us a link to your matchhistory (not op.gg) then it will be pretty easy to see if you are innocent or not.