I was permanently suspended for using 3rd party software and there is no proof.

CherryuFhZ··3 votes·1,126 views

I was permanently suspended right after i messaged a support about 3 afk's in a ranked game, 15 minutes after the reply from the support i get a message i was permanently banned for using 3rd party software! Asked why, he said "'ve looked into your issue and I can assure you that the suspension was rightfully placed. Unfortunately, I can not share any information regarding the investigation due to security issues as that may compromise other investigations.

I'm sorry, but the suspension will not be lifted under any circumstances."

I need a real guy from the riot support, not a bot to investigate this error :) Account was legally boosted with xp boots on aram and continued playing on it after the season came by, but now i can't continue cuz i got a fucking perma ban. Really want this to get lifted ASAP.

24 Comments

Butt Ρlug5 votes

It's a real person who answered you, they use pre-formatted messages because they don't have the time to write kinda the same message every time someone asks about the same subject. They aren't able to tell you exactly what program you were using because otherwise people will figure ways to bypass the system.

Maybe someone had access to your account ? Maybe you were using some kind of cheat engine on another game, maybe you bought the account ? There are plenty of ways to get caught using 3rd party softwares.

Sometimes they make mistakes but we are not able to help you, you need to keep talking with the support.

JustaNewb2 votes

Or he purchased his account. Platinum accounts are cheap as dirt, and are botted to their spot.

CherryuFhZ1 votes

{quoted}

Or he purchased his account. Platinum accounts are cheap as dirt, and are botted to their spot.

no and how cheap is a plat acc D:

JustaNewb1 votes

20$

CherryuFhZ1 votes

On my pc there is only league of legends and steam, never used any cheat, never bought accounts, never did anything against the rules.

ModPeriscope2 votes

They generally don't divulge how they know you're using 3rd party software.

If you've already talked with support, then I'm afraid there's not much else to do. That response may be a macro, but there's no reason to make the response different for every individual breaking the same rule.

AJStarhiker1 votes

Uh, you do realize that filing a support ticket means a real guy checked your account, right?

OnlyYouCanHearMe1 votes

Okay, this is a situation that we see a lot here on the Boards. There is a reason why Support cannot tell you the details of what 3rd party program they found. It's not that you talked to a "bot." You did speak to a live Support Specialist, but Riot's policy is that any time a malicious third party program (scripts, hacks, etc) is discovered on an account, they do not reveal the information about when it was discovered, or how they discovered to the owner of the account. This is because the hackers/scripters can then simply alter the hacks and scripts to make them unable to be detected in that manner, which makes it much harder for Riot.

That being said, let's look more into your specific case. You said your account was "legally boosted with xp boosts." What do you mean by that? Do you mean that YOU bought a bunch of XP boosts and just played a ton of ARAM matches to level it up to 30? Or did you have someone leveling the account for you? Many of the people who level accounts use 3rd party programs that are forbidden, so if you had someone else doing it, that could be what triggered it. Not to mention, account sharing is a huge no-no. But if you leveled it yourself, then we don't need to worry about that.

Aside from that there are other possibilities of what could have triggered the ban. You can check this thread for a list of some of the common 3rd party programs that Riot has responded about whether they are allowed or not. Many times, people don't even realize that some of the programs they have on their computer can interact with League.

So, looking over that thread, I would have to ask you some questions. Did you buy the account or create it from scratch? Do you use any kind of macro? Do you have a gaming keyboard/mouse with additional macro functions? Do you run any custom skin programs? Do you run any sort of timing program? Do you run any sort of video capture program? Do you play other games on your computer, if so, do you have any programs installed that are there to modify them in any way? Is your computer your own private computer or does anyone else have access to it (friends, family, etc)? If anyone else has access to your computer, do they also play League? Have you ever let anyone else play on your League account? Have you ever logged into your League account from another computer, either at a friend's house, family member's house, public library or internet cafe?

If you answered yes to any of those questions, it will give us a place to start. I know it is very frustrating when you try to contact Player Support and cannot get any direct answers about why you were banned for a 3rd party program. It's very, very tempting to believe that it has to be an unfair and completely wrong ban, when they won't give you the proof that they have. But these bans are usually quite well researched prior to being delivered. It's just a matter of us trying to figure out what the trigger was. And we'll try to do everything we can to help you find it, so that you can avoid having it happen again.

CherryuFhZ1 votes

{quoted}

Okay, this is a situation that we see a lot here on the Boards. There is a reason why Support cannot tell you the details of what 3rd party program they found. It's not that you talked to a "bot." You did speak to a live Support Specialist, but Riot's policy is that any time a malicious third party program (scripts, hacks, etc) is discovered on an account, they do not reveal the information about when it was discovered, or how they discovered to the owner of the account. This is because the hackers/scripters can then simply alter the hacks and scripts to make them unable to be detected in that manner, which makes it much harder for Riot.

That being said, let's look more into your specific case. You said your account was "legally boosted with xp boosts." What do you mean by that? Do you mean that YOU bought a bunch of XP boosts and just played a ton of ARAM matches to level it up to 30? Or did you have someone leveling the account for you? Many of the people who level accounts use 3rd party programs that are forbidden, so if you had someone else doing it, that could be what triggered it. Not to mention, account sharing is a huge no-no. But if you leveled it yourself, then we don't need to worry about that.

Aside from that there are other possibilities of what could have triggered the ban. You can check this thread for a list of some of the common 3rd party programs that Riot has responded about whether they are allowed or not. Many times, people don't even realize that some of the programs they have on their computer can interact with League.

So, looking over that thread, I would have to ask you some questions. Did you buy the account or create it from scratch? Do you use any kind of macro? Do you have a gaming keyboard/mouse with additional macro functions? Do you run any custom skin programs? Do you run any sort of timing program? Do you run any sort of video capture program? Do you play other games on your computer, if so, do you have any programs installed that are there to modify them in any way? Is your computer your own private computer or does anyone else have access to it (friends, family, etc)? If anyone else has access to your computer, do they also play League? Have you ever let anyone else play on your League account? Have you ever logged into your League account from another computer, either at a friend's house, family member's house, public library or internet cafe?

If you answered yes to any of those questions, it will give us a place to start. I know it is very frustrating when you try to contact Player Support and cannot get any direct answers about why you were banned for a 3rd party program. It's very, very tempting to believe that it has to be an unfair and completely wrong ban, when they won't give you the proof that they have. But these bans are usually quite well researched prior to being delivered. It's just a matter of us trying to figure out what the trigger was. And we'll try to do everything we can to help you find it, so that you can avoid having it happen again.

Yes i got xp boots and leveled my account by braindead running and dying in aram. I dont use macros, only autoattack move that is binded to one of my gmaing keyboard keys, no one has logged from my account as far as i know, it's my own pc, i don't use skin programs cuz i dislike the skins of the game. Never downloaded scripts or don't even know how to use or ever saw one, didn't account share, but my friends do share they accounts so i don't know how are they still not banned. Past history i have few banned accounts for toxicty, even though it wasn't anything TOXIC at all, just complaining cuz of feeders

Chermorg7 votes

So, you’re now admitting to intentionally feeding ARAM games (an offense punishable in and of itself) to level your account, in an attempt to prove you did not buy the account, by admitting to doing the exact same behavior many botters use to level accounts for sale?

CherryuFhZ1 votes

{quoted}

So, you’re now admitting to intentionally feeding ARAM games (an offense punishable in and of itself) to level your account, in an attempt to prove you did not buy the account, by admitting to doing the exact same behavior many botters use to level accounts for sale?

So walking and dying in ARAM games to finish ASAP and get the xp is botting?

Chermorg4 votes

No, but it is intentional feeding, which is punishable by an account suspension... so yeah you really have no ground to ask it be removed if you actually did that.

Dolyna1 votes

{quoted}

No, but it is intentional feeding, which is punishable by an account suspension... so yeah you really have no ground to ask it be removed if you actually did that.

At least with that kind of behavior he can make a new account after he's banned. If he has a naughty program on his computer, he'll just be banned again every time he tries to make a new account.

I do think it's hilarious that he's openly admitting to feeding/inting, though.

The Cream Reaper2 votes

on the other hand it's pretty sad that he doesn't see the problem with that...

CherryuFhZ1 votes

[{quoted}](name=The Cream Reaper,realm=EUNE,application-id=ZGEFLEUQ,discussion-id=eJUORM3x,comment-id=0003000000000000000000000000,timestamp=2018-01-24T00:17:20.257+0000)

on the other hand it's pretty sad that he doesn't see the problem with that...

I did not get a suspension for feeding, if i was a bot, i would go for like 0 kills, 3 farm and 100 deaths, while i was getting kills, farm just dying to skip time? and you are telling me 10 deaths on ARAM is permanently bannable, while I was legit complaining first with the support about 1/12 yasuo who straightforward inted on mid saying he has bad game? Double Standarts please

CherryuFhZ1 votes

{quoted}

At least with that kind of behavior he can make a new account after he's banned. If he has a naughty program on his computer, he'll just be banned again every time he tries to make a new account.

I do think it's hilarious that he's openly admitting to feeding/inting, though.

OK, then why didn't my other accounts get banned if i had "malicious softwarë" on my pc? and giving 10-15 deaths on ARAM is now inting?

Dolyna1 votes

{quoted}

OK, then why didn't my other accounts get banned if i had "malicious softwarë" on my pc? and giving 10-15 deaths on ARAM is now inting?

Well, that's an interesting question. I mean, the first question. The second question sounds like it answers itself.

Dawnthology1 votes

The real issue is that he was wrongfully banned for 3rd party programs. And, if people in his games had a problem with his "intentional feeding" they would've reported him and he probably would've been banned for "inting" and not 3rd party programs. So you have no reason to be concerned about his methods of leveling up if his teammates didn't either. He stated that he has never hacked or used scripts yet was banned for 3rd party programs, and here you are focusing on an entirely different thing?

Jo0o1 votes

Sounds to me like he fed in a manner indistinguishable from that of a bot/leveling script.

Perhaps the IFS punished him for the wrong infraction, but the actual punishment is still accurate.

Sukishoo1 votes

No, but it's intentional feeding. Though that does look like you were botting if you are just running down the lane and doing nothing else.

OnlyYouCanHearMe1 votes

Hmmm. Do you have a link for your match history during the time where you leveled so that I can look it over? op.gg deleted everything from preseason, and for some reason, when I try to click your name here it gives me a 404.

Have you ever let any of your friends play on their accounts on your computer? Or let any friends or family use your computer, even if it wasn't to play League? It's possible they might have downloaded something without your knowledge...

Telephone Booth1 votes

No one here can help you, but I hope you get it figured out with Riot.

CherryuFhZ1 votes

[{quoted}](name=Telephone Booth,realm=NA,application-id=ZGEFLEUQ,discussion-id=eJUORM3x,comment-id=0004,timestamp=2018-01-23T23:52:31.163+0000)

No one here can help you, but I hope you get it figured out with Riot.

They are gonna close it as solved and never gonna get a reply again, that's how this shitty company works

Leylania1 votes

Just post us a link to your matchhistory (not op.gg) then it will be pretty easy to see if you are innocent or not.

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