perma banned email says one thing mod says another?

buttonz·Aug 9, 2018·3 votes·3,107 views

GREETINGS SUMMONER Access to the following League of Legends account has been temporarily suspended:

Region: North America User Name: buttonz53

Riot Games has received a dispute filed against previous purchases made on your account. This dispute was filed by the financial institution associated with the payments made on the account, and as a result, Riot Games must refund the payments back to the financial institution (a 'Chargeback').

The amount for this chargeback is: 10 CAD

Please note that you may receive multiple emails for multiple chargebacks. Each email received indicates a unique transaction which must be repaid.

The account is now considered to have a negative balance and is unavailable for use until the outstanding balance has been repaid in full to Riot Games.

You can repay your outstanding balance by visiting the Repayments Dashboard

so yeah I forgot I had over draft my bad... but then had this sent to me Gunny August 8th 2018, 7:15:15 pm Hey there, my name is Gunny, I appreciate you writing into us considering this ban and your willingness to change your behavior for the better. Now, I may not have the best news to share, but hopefully I'll be able to give some context on the situation as to why you were escalated to this point. I took a look into your account and can see that you used racial slurs, which are never appropriate in League of Legends. Unfortunately, due to the penalty history on your account, according to our escalation path, I cannot lift this ban. I know this isn't the answer you were looking for, but I hope you can understand. Let me know if you need anything else.

SO RIOT WHICH ONE IS IT!?

13 Comments

The Nocturne GodAug 9, 20184 votes

Both.

buttonzAug 9, 20181 votes

yeah but the mod said nothing about the money I owe... lol so I'm confused, also is it a perma ban? or is it a suspension?

The Nocturne GodAug 9, 20181 votes

{quoted}

yeah but the mod said nothing about the money I owe... lol so I'm confused, also is it a perma ban? or is it a suspension?

Do you have a reform card when you log in? Do you have any other accounts which might have a charge back? It might be that your account has a charge back, but when they were investigating your account, because of your ticket, they looked into matches to see if you were toxic rather than your account's charge back issue. They may have just checked the wrong thing, and then maybe found something they didn't like in the chat?

SaberRattlerAug 9, 20181 votes

[{quoted}](name=The Nocturne God,realm=NA,application-id=ZGEFLEUQ,discussion-id=e009bkPj,comment-id=000000000000,timestamp=2018-08-09T05:50:11.757+0000)

Do you have a reform card when you log in? Do you have any other accounts which might have a charge back? It might be that your account has a charge back, but when they were investigating your account, because of your ticket, they looked into matches to see if you were toxic rather than your account's charge back issue. They may have just checked the wrong thing, and then maybe found something they didn't like in the chat?

Oooo that's a good point. It could be another account that you have with a chargeback.

ModPeriscopeAug 9, 20183 votes

Last time I wrote to support, they confused my complaint with a smurf I had. Maybe write back in, clarifying what your complaint is and what account/username you're referring to.

FegoneAug 9, 20184 votes

if it is purely a chargeback issue and you resolved it (i.e. paying Riot the money you owe), then you should be ok and support should be able to unban you.

If you in fact used racial slurs, which were discovered by support whilst looking into your case, then stay banned you undesirable individual.

AnAggravatedPimpAug 9, 20181 votes

It might hav been a charge back error that got you banned at first but when you sent the support ticket Riot looked into your account and escalated you to a chat related ban.

buttonzAug 9, 20181 votes

which confused me cause the last time I played league was weeks ago LOL and I definitely did not use racial slurs LOL iahve logs of all my chats should I send it in with the ticket?

Telephone BoothAug 10, 20181 votes

{quoted}

which confused me cause the last time I played league was weeks ago LOL and I definitely did not use racial slurs LOL iahve logs of all my chats should I send it in with the ticket?

Jesus, are you really just cracking up in laughter as you're saying this stuff? You sound like a psychopath. Settle down with the laughs... It's really not funny. I hope you get it resolved.

SaberRattlerAug 9, 20181 votes

People realize that unless they change their IRL name, Riot can pretty much track any new smurf if they are going to make a chargeback right? That's basically a good way to get an ID ban.

If you're thinking around getting around this with gift cards, you can pretty much be sure you'll either be banned from using Amazon, or whatever store you make a Lol gift card purchase at. Gift cards will keep you anonymous but you'll never be eligible to dispute a charge either, except with the store.

It's probably both at this point. The chargeback and the report.

Does your repayment dashboard actually show negative balance?

buttonzAug 9, 20181 votes

no which is wierd

Telephone BoothAug 10, 20181 votes

Both.

YerroFeverAug 10, 20181 votes

https://support.riotgames.com/hc/en-us/articles/201753334-Chargebacks

To my knowledge, chargebacks suspend your account until you pay the amount back.

However, if you are also permabanned for behavioral, then even if you pay the chargeback amount, your account will still be permabanned under the behavioral punishment.