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Ban/Apology - Please Help Me

CAGE PLEBS··3 votes·2,863 views
http://imgur.com/65DtZjF

_This is an email I sent to Riot Support. I am posting it here as well. _

To whomever it may concern,

Last week, my account "CAGE PLEBS" was "permanently suspended." When I first received this message I was baffled, unaware to why this had happened. The initial email I received read -

_"Actions that have been performed on your account are in violation of the League of Legends Terms of Use. You can review these terms at http://www.leagueoflegends.com/legal/termsofuse

Due to the severity of this violation, your League of Legends account has been banned until Tue Feb 22 22:22:22 UTC 2828

If you have any questions, contact our Player Support team at https://support.leagueoflegends.com/home

Riot Games Player Support"_

This e-mail gave no clear reason to why my account was banned, and that angered me. I have been a paying customer to Riot Games for the past 2 years, and to receive no evident reason why I was banned from a game I love and play almost everyday... it just made me emotional.

I then opened a ticket and tried to resolve and clarify why this had happened. I sent an email with the ticket that was much too over the top, using vulgar language and cursing. I was extremely frustrated at the time, and it was totally unnecessary. About a week later I received this email regarding my ticket.

_"Hello Aaronadams33,

Your account has been permanently closed for in-game actions following a specialized audit that tracks this sort of behavior, which may include griefing other players or intentionally feeding. These actions are against the Summoner's Code and the Terms of Use, which you agreed upon when signing up for League of Legends.

For more information, check out Lyte's forum post on the initiative here:

http://forums.na.leagueoflegends.com/board/showthread.php?t=4813730

In your games you would say your are going to intentionally feed and then follow up on those threats. This vindictive behavior is unacceptable and as things stand we will not be unbanning this account.

Wobbyjibbler Player Behavior Specialist Professional Axe-Juggler"_

I then realized why I had been banned, and it hit me like a brick. I have a little brother, Sean, who was diagnosed with Chronic Lymphocytic Leukemia 6 months ago. He is 11 years old, and always wants to play video games with me. Since League of Legends is a very complicated game, it's something that he never really learned, and it saddened me, since I'm always playing.

Earlier last week, I had received "Leaverbusters" for my connection quitting out on me. I used to have a flaky router, one that always cut in and out on me. I thought it would be a good idea to have Sean play these leaverbusters for on "ARAM" games, so he could get a decent understanding of League. While he played those games, I played on my level 4 account with my friends on my laptop, waiting for the leaverbusters to be over so my friends didn't have to wait 20 minutes to play as well.

My brother had no clue what he was doing, and did terribly every single game. While I know it was detrimental to other players in the same game with Sean, he was still learning, and they were ARAM games. I also was given no warning prior to the ban, something that would have stopped me from letting Sean play these games.

Riot, please do not ban my account for one instance of my brother attempting to learn the game on his older brothers account. He is my sick little brother, although thankfully doctors are indicating he will be healthy in a year. He struggles keeping up with games, friends, and fun - with his rigorous treatment. Please understand that I have put in a large amount of money in this account on skins and other "RP" related things.

I promise to be more cautious with my account. I made Sean his own account, one that he can play "Bots" games on and learn without harming other players' experiences. I did recently purchase a new router, one that has not given me grief connection wise.

I love League of Legends, and I would love to continue playing. I apologize to you, and to the players that were in these games. If you choose not to unban my account, I understand.. I know Riot has a strict policy. I just wish you can find it in your hearts to possibly make an exception, given the circumstances. If anyone in this thread can help me out, that would be incredible.

Thank you

~ My Name~ Ezreal

Attatched is a picture of me and my brother last summer :D

37 Comments

Korillo3 votes

[{quoted}](name=CAGE PLEBS,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=,timestamp=2015-11-30T21:08:46.278+0000)

In your games you would say your are going to intentionally feed and then follow up on those threats. This vindictive behavior is unacceptable and as things stand we will not be unbanning this account.

Did your brother also say in chat that he was going to feed then intentionally feed? I question the sincerity of your post here.

CAGE PLEBS1 votes

I have no idea what my brother said during the course of these games, he was in a separate room. I doubt he even knows what "feeding" is, maybe someone told him.

Korillo1 votes

[{quoted}](name=CAGE PLEBS,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=00020000,timestamp=2015-11-30T21:38:41.906+0000)

I have no idea what my brother said during the course of these games, he was in a separate room. I doubt he even knows what "feeding" is, maybe someone told him.

Whoever played your account clearly said they were going to intentionally feed then followed through on those words as per the email you were sent from Riot, which is a pretty low thing to do regardless of who was playing the account. It also sounds like this was a common theme for whoever was playing this account as per the email.

You also don't get a 20 minute queue for a few connection issues, you get a 20 minute queue for many, many leaves which means you were probably consistently leaving games.

Blaming your brother seems like another low move by you and you're really grasping at straws here. You should just own up to what you actually did, accept it and move on.

DJColdCutz2 votes

Exactly what my first thought was.. The support dude said you said you were going to intentionally feed and then followed through with it.

Sounds to me like you're using your sick brother as a sob story in order to get your account back. Everyone loves a good sob story on these boards. Jokes on you though, they have to be girl sob stories, not guy sob stories!

CAGE PLEBS2 votes

Not a sob story, just the truth man. I didn't say I was going to "intentionally feed" and I doubt my brother did. Don't understand how that could have happened.

Jubbinaut2 votes

[{quoted}](name=CAGE PLEBS,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=000200010000,timestamp=2015-11-30T22:43:09.348+0000)

I didn't say I was going to "intentionally feed" and I doubt my brother did.

Why would Support lie to you about that?

I could see arguments about a Red lying to everyone else having a basis in normal skepticism, but what could it possibly serve them to lie to you about what was presumably done by you?

CAGE PLEBS1 votes

I am not implying that they were lying to me , rather, they just misinterpreted what was said. Again, I have no idea what was said in this game. My guess is that my bro had no clue what "feeding" meant and used it enthusiastically.

Jubbinaut2 votes

[{quoted}](name=CAGE PLEBS,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=00020001000000000000,timestamp=2015-11-30T23:36:08.781+0000)

I am not implying that they were lying to me , rather, they just misinterpreted what was said.

You didn't say you were going to intentionally feed. If your brother also did not say that he was going to intentionally feed (as you indicate), then Support was lying to you when they said: "In your games you would say your are going to intentionally feed."

I'm not sure there's any room for misinterpreting the types of statements they describe - perhaps an automated system might mistake it, but the 2828 code indicates a manual ban, and the secondary review sparked by your ticket was also performed by an actual person.

Again, I have no idea what was said in this game. My guess is that my bro had no clue what "feeding" meant and used it enthusiastically.

Which would indicate that your brother - perhaps unknowingly - stated that he was going to feed, and then did feed. Doing exactly what the Rioter said was done - and performing a notably punishable action.

I know this sucks, but please understand that this is the exact reason the rules against account sharing exist. It's not because they don't want people to share the game with friends/family members, but because they have to hold the account responsible for what occurs on it.

Punishable actions were performed by a player on that account. Whether you were playing or not is irrelevant to that, because you're still responsible for that behavior.

SmokedAlmonds3 votes

[{quoted}](name=CAGE PLEBS,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=00020001000000000000,timestamp=2015-11-30T23:36:08.781+0000)

I am not implying that they were lying to me , rather, they just misinterpreted what was said. Again, I have no idea what was said in this game. My guess is that my bro had no clue what "feeding" meant and used it enthusiastically.

I can't comment on what he said about intentional feeding but I can see in your match history that there are 2 normal games where you(presumably your brother) go 0/4 and 1/5 then AFK. And an ARAM where you(again him) go 0/22/0 with 0 damage dealt to champions. So the intentional feeding absolutely happened and was not limited to ARAM.

EDIT: a little further back another normal game 1/23/5, 6x boots. level 8 in a 25 min game.

PIMPSMOOTH3 votes

How much coin you've spent on the game means nothing, Riot doesn't hand out perm bans for first offenses so you've been given multiple warnings in the past. You were skating on thin ice already and further occurrences of poor behavior - as stated by Riot via their audit - did you in.

CAGE PLEBS1 votes

Nope, I can assure you this is the first time it's ever happened, and I have received no suspensions/emails in the past regarding this, which is why it's frustrating.

Sythriel Draken3 votes

All these heartless people on here.. I really hope you get your account back because right now riot is a piece of shit company for not fully investigating or even attempting to investigate your account. This is worrying me tho that riot would permanently ban an account when you have someone with special needs playing on it for intentional feeding. how do they know it's intentional? I've had people joke in chat these past two weeks about intentional feeding, I report them, and only once has the "a player has been punished" has popped up.

DrCyanide1 votes

I really hope you get your account back because right now riot is a piece of shit company for not fully investigating or even attempting to investigate your account. his is worrying me tho that riot would permanently ban an account when you have someone with special needs playing on it for intentional feeding.

Leukemia, unless I'm horribly wrong, doesn't effect brain functions, so I wouldn't call the brother someone with "special needs".

What is there to investigate? The support message says that the brother specifically said they were intentionally feeding, and the game data SmokedAlmonds found backs it up. You don't buy 6 boots and go 1/23/5 unless you're intentionally feeding.

I told him and his buddy to play these games in-between the Call of Duty games.

Now all of a sudden it's not just a poor sick little brother who can't play video games causing problems, but also his little brother's friend. The kids are basically being encouraged to AFK/get the game over with as soon as possible so they can get back to CoD.

Add to that the fact that you don't skip to permaban unless you're way, way, way over the top, and this has all the makings of a story with too much left out.

Zielmann2 votes

It's unfortunate, and I wish your brother the best in his recovery.

But that doesn't change the fact that sharing accounts is not allowed by Riot. They're fairly strict about that, and many players have been banned for doing so. You should have served your LeaverBuster penalties on your own time playing ARAMs if you so desired, and should never let anybody else play on your account. Even if they do revoke the intentional feeding ban, the account would probably still remain banned for account sharing.

CAGE PLEBS1 votes

Is this really "account sharing?" letting my brother play on my computer, in the same house? Seems like what their trying to stop is people in other countries/states from boosting on someones account.

Edit: also thank you, my brother is one tough little dude.

Zielmann2 votes

Yes, letting somebody else play on your account is account sharing.

CAGE PLEBS1 votes

Hmm. Well if that's the case, I suppose I deserve some sort of punishment. Maybe a suspension? I'm just confused as to why I was given a permanent ban from the game with no prior warning. I have sunk over $100 into this account, and It would really suck to see that go over a misunderstanding.

SmokedAlmonds2 votes

Sorry about your situation but there is so much wrong here. Not only were you account sharing(which is a perma banable offense on its own) but doing so specifically to avoid a previous punishment. Maybe I am looking a little too hard for added negatives here but also having your sick brother sit through your punishment for you doesn't sit right with me either.

CAGE PLEBS1 votes

It's not like I was punishing him, I told him and his buddy to play these games in-between the Call of Duty games. Also, as I said before - I don't think this is the type of account sharing Riot is attempting to shut down.

SmokedAlmonds2 votes

[{quoted}](name=CAGE PLEBS,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=00030000,timestamp=2015-11-30T21:42:02.915+0000)

It's not like I was punishing him, I told him and his buddy to play these games in-between the Call of Duty games. Also, as I said before - I don't think this is the type of account sharing Riot is attempting to shut down.

Had nothing happened while he was playing your account you are probably right that it wouldn't be the kind of thing they would care about.

But the fact that something did happen is exactly why this kind of thing is targeted. People share their account and since the non owner doesn't always share the same value of the account they care less about the consequences of their actions.

FarRockBF1 votes

I feel for you man, but there is no way you can prove any of this. If Riot lets you through every perma-ban will have a sick brother from now on.

Hope your bro gets better soon. Fishing is a way better family activity than League; good to see you guys having quality time together.

CAGE PLEBS1 votes

Thanks man, and yes.. we do a lot of other activities together as well, fishing is one! Just thought I would put this out there to see if I could change their minds.

PIMPSMOOTH1 votes

Not buying it, even if I did account sharing = auto ban and everyone knows it.

CAGE PLEBS1 votes

Well I'm sorry you don't buy it, but auto-banning me for my own brother playing non-ranked ARAM games on my computer in the same house seems a bit ridiculous.

shyv1 votes

you guys are terrible. like, you have a point that account sharing is against the rules, but that's not what he was banned for. he's an 11 year old disabled kid. where is your compassion? being bad at the game is not against the rules. and to make it worse you accuse the kid of being fake / not really sick and just a sob story to get his account back........ is it possible? of course. but you do not know this person's life and you are in no place to make these accusations. honestly what is wrong with you people

SmokedAlmonds4 votes

[{quoted}](name=trying too hard,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=0007,timestamp=2015-12-01T00:44:56.085+0000)

you guys are terrible. like, you have a point that account sharing is against the rules, but that's not what he was banned for. he's an 11 year old disabled kid. where is your compassion? being bad at the game is not against the rules. and to make it worse you accuse the kid of being fake / not really sick and just a sob story to get his account back........ is it possible? of course. but you do not know this person's life and you are in no place to make these accusations. honestly what is wrong with you people

Would it make you feel better if riot sent him a new email saying his ban was for account sharing instead?

This is not an issue of playing poorly. It is intentional feeding.

A sob story doesn't necessarily have to be made up, though they often are. It's just a story to get people to feel sorry for you. I don't really doubt his story, it is just not relevant to anything. He deliberately shared his account with someone to avoid a punishment for AFKing and that person used it to intentionally feed.

shyv1 votes

ok but playing poorly often is mistaken for intentional feeding. there are SO MANY players who are just genuinely bad enough at the game that they dont understand the most basic mechanics, and will go 0-17 trying their absolute hardest. in my opinion nobody should be banned for intentionally feeding unless you can prove, with chat logs, that they are intentionally dying just to piss off their team. people should not be punished for being bad at the game. or, like, being 11....................

SmokedAlmonds1 votes

[{quoted}](name=trying too hard,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=000700000000,timestamp=2015-12-01T01:01:51.428+0000)

ok but playing poorly often is mistaken for intentional feeding. there are SO MANY players who are just genuinely bad enough at the game that they dont understand the most basic mechanics, and will go 0-17 trying their absolute hardest. in my opinion nobody should be banned for intentionally feeding unless you can prove, with chat logs, that they are intentionally dying just to piss off their team. people should not be punished for being bad at the game. or, like, being 11....................

I'm not gonna get into how often bans for intentionally feeding are mistakes since there is no way to know. Its just Riot's word vs the banned person's word. Its also not relevant to this. I don't disagree that people shouldn't be punished for being bad. This guy undeniably intentionally fed though. He has an 0/22/0 game with 0 damage done.

shyv1 votes

you seem to not understand the part where this is a kid playing. a kid who probably didnt know how to cast spells, a kid who did nothing but click the mouse to move his character around, probably had autoattack turned off and didnt touch the keyboard. he's 11 years old.

SmokedAlmonds3 votes

[{quoted}](name=trying too hard,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=00070000000000000000,timestamp=2015-12-01T01:21:14.339+0000)

you seem to not understand the part where this is a kid playing. a kid who probably didnt know how to cast spells, a kid who did nothing but click the mouse to move his character around, probably had autoattack turned off and didnt touch the keyboard. he's 11 years old.

I don't buy that he did 0 damage in 30 minutes, no matter how new he was. Especially considering that he bought champion appropriate items. It looks like his team put up really good fight too so its not even like they got steamrolled. His actual offense(account sharing) carries the same punishment as the one he enabled his brother to commit anyway.

There are other games that based on the OPs story would be him. Including an 0/23/5 game where he has 5x mobi boots and 1x reg boots and is level 8 after 25 mins. As well as several where he appears to do poorly at the start and quit.

I always want to give people the benefit of the doubt, but there is no doubt here.

DrCyanide1 votes

What 11 year old do you know that doesn't know how to play a video game?

I'm not saying he would be a natural, but even if you've never played League before you're going to know enough about video games to figure out what stuff does and get at least 1 assist, or do an auto attack once. He apparently knew enough to guess that the enter key would bring up the chat, saying he couldn't guess to do anything else is a bit insulting to the kid honestly.

Jubbinaut3 votes

[{quoted}](name=trying too hard,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=000700000000,timestamp=2015-12-01T01:01:51.428+0000)

in my opinion nobody should be banned for intentionally feeding unless you can prove, with chat logs, that they are intentionally dying just to piss off their team.

So... just to be clear... you believe that a valid ban for intentional feeding requires that the person state that they're going to feed intentionally?

Much like Support claimed was done on the OP's account?

[{quoted}](name=CAGE PLEBS,realm=NA,application-id=ZGEFLEUQ,discussion-id=dYKPe0q9,comment-id=,timestamp=2015-11-30T21:08:46.278+0000)

In your games you would say your are going to intentionally feed and then follow up on those threats.

CAGE PLEBS1 votes

Just wanted to touch base. I understand that this is the internet, and it's very easy for people to fabricate things, to create "sob stories" for their advantage. If you do not wish to believe my extremely unfortunate circumstance, that's up to you. But I like to think I've been an honest person throughout my life. This e-mail above is the truth - and all I want is for Riot to be aware of the actual events that occurred in order for them to make the right decision regarding the ban on my account. If they wish to ban/suspend me for first-time account sharing, with no forewarning, so be it. That makes sense. But don't ban me for my little brother for feeding some kills in ARAM games. My brother now has his own account, I know have a $200 router that gives me very strong connection, which will eliminate me leaving games, and receiving Leaverbusters.

During this holiday season, nothing would please me more to play League of Legends with my brother, and show him the ropes. I just hope Riot gives me a chance to do that on my account, one that I have put a serious amount of time and money into.

God Bless,

CAGE PLEBS Ezreal

GamblerOfLives1 votes

Omg

I feel your story

I have 6 brothers . 1-has 3 dicks 2-has 1 eye-cyclop 3-has 20 balls-no kidding:| 4-has only 1 arm and 1 leg(the left) 5-has only 1 arm and 1 leg-(the right 6-Complete retard

Now,How can people complain about account sharing my brothers (4 and 5) need to play together:|..they complete each other:\

hope you get your account man:..i would hate for Rito to take away my account for sharing:|

GL

Nonfaktor1 votes

This is what the Riot community has come too. People so offended by micro aggressions that Riot has implemented a system to ban people. So what if this kid fed in an ARAM. At the end of the day it is a game.

Oh No!! You did't win your ARAM because of a feeder?? How will you ever survive. This 11 year old kid is facing a life or death situation and all you nerds care about is maybe he might feed in your game! Get over it. Also, who cares if brothers share accounts. I get it Riot has it in their policy but that is to cover their own ass. I can't even believe I am reading what some of you beta nerds wrote about "Rules" and "feeding".

Maybe Riot should implement a system where 4 players can vote kick a feeder out of the game or at champ select instead of punishing people for playing a game.

Give this kid his account back and rest of you people in this community need to sack up.

AJStarhiker1 votes

If your brother came to League from Call of Duty, he's probably heard things via chat that he's come to think of as 'normal' in video games that are considered punishable here (I've heard some pretty foul things on the CoD servers that would be no-question punishes here).

As far as the account sharing goes, yeah, this is one of the reasons it's against the rules. You're responsible for anything done/said on your account, and if you gives someone access, you give up control to that other person.

its më1 votes

just make a new account wtf, learn from your mistakes

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