Your ban didn't make people to behave at all, it actually make them trigger and they will keep making new account to do whatever they want. So many rage smurfs everywhere. this game is now just piece of crap mixed with sweet potato.
Unless the behavior is extreme, a permanent ban usually comes after 3 other punishments. After being given that many chances to reform and failing all of them, the goal is no longer to help them behave; it's to remove them entirely. If they make new accounts out of anger, those will get banned too.
It's a little idealistic, of course, but it's what we've got for now. Feel free to make constructive suggestions for improving the punishment system.
Theres people who are sort of toxic, and theres other people who try to trigger others. I had a guy who was purposely saying he hates autistic people to my girlfriend after finding out her brother was autistic. (I dont remember how to conversation came up). Essentially he was saying horrible things like they should all get cancer and burn in hell. She called him a dumb bitch etc etc etc.
Who got chat restricted, she did, not him.
Ban isn't intended to make people behave to begin with, so they didn't lie. People are supposed to behave from the moment the read and agreed to the terms of uses, and ban is meant to eliminate the account they created as punishment for breaking their promise.
Ideally, ban is meant to remove said players from the community, but as you know that's impossible to enforce since they value their own comfort over the rules everyone else abides and would just make new accounts to find their ways back, which isn't preventable.
