Boards›Player Behavior

Dissapointment in the player support service/Unwarranted ban

Akunin·12/7/2015, 5:29:39 AM·2 votes·372 views

Recently my account "Akunin" was permabanned by riot for "using 3rd party programs". As a player of league of legends for 2 years I have never cheated in this game and found this acquisition to be obscure. I emailed riot telling them i would screenshot all my league files and do whatever is needed to show that in fact i was not cheating. In response they completely neglected the offers i made and cases i made in my email. I found this to be very dissapointing. For a company and game I have put a few hundred dollars to reject my right of player support service is obscene. I asked for proof of my guilt and it wasn't provided because "they protect their investigative methods". This is strange to me cause i have been banned before for verbal abuse and they had no problem giving me evidence of my chat logs and other actions that lead to those bans. The instance which lead to this speculation was during the game i was jinx playing against a graves and sona lane. the graves ulted me so i tried to flash it but my flash was late and delayed. lucky enough the ult wasn't in range anyways but my late flash caused me to dodge sona's ult. after this sona immediately accused me of scripting cause their was no way a player could dodge an ult. In this case my poor reaction time saved me. Many players that i watch can project animations and flash ults several times. so in that case they should be banned as well? I don't see how i get punished for a late flash that ended up making someone miss an ult and get accussed of something i dont do. i offered to send all info required to judge whether it was mechanical skill or a 3rd party program. For riot to essentially ban me without definitive proof is just sad to me. That's over $300 i have lost to an account that i have been denied access to for no apparent reason seeing no evidence was supplied. In the code of conduct it acknowledges that all money spent won't be refunded which is fine but the fact i can't get a legit reason from player support is unacceptable. This qualifies as scamming/fraud under US law as i have been punished unreasonably and my money has essentially been taken since it has gone to waste while my guilt was never proven. Innocent until proven guilty not guilty cause of suspicion remember that.

11 Comments

Sarutobi12/7/2015, 6:01:10 AM3 votes

While i do think they should talk more about it, they obviously wouldnt tell you everything especially the process in which they know you used a 3rd party program. Because whats stopping you or anyone else from telling others the process and trying to work around it. Honestly though with topics like this i dont get why you need to specify the amount of money you spent on this game. It doesnt neglect what you might have done and doesnt make it right. If you want to sue Riot by all means do it since you claim that its scamming/fraudulent, but they will probably then show the courts/jury their process since it would be confine with only them.

I mean it could be a mistake, but there are a lot of things that could have triggered it, like the use of 3rd party programs you might have on your computer. Hell i would be surprised with things like those programs that promise to make the game run better (wtfast, etc), it could also be that your account might have been compromised (when people were doing those fake promotion that riot themselves said not to do, but people dont listen) most of those usually ask for your account information. Someone could have gotten your account, used 3rd party programs to get your account ban.

All in all its hard to say. Riot doesnt need to tell you every little detail about why your account was ban. For all we know you did and are just trying to get your account back. So many people come on here stating they did nothing wrong. we hear the same excuses and after awhile it starts to get dull. While im not saying thats the case here, its best to try and contact Riot directly. Try and go to their headquarters if the support isnt helping (as far as i know there isnt a number you can call them directly) coming on the forum cant help you since Mods usually doesnt read things like this, and us forum users dont have the power to help.

PIMPSMOOTH12/7/2015, 6:33:12 AM1 votes

Being S1 is irrelevant as the devil's advocate argument would be that you might have been stuck in bronze or low silver and opted to use a 3rd party program to climb to your current rank. One would think that a company such as Riot is exceedingly good at detecting when it's users are using 3rd party programs considering the resources they have at their disposal...

TheLastShadow4512/7/2015, 6:34:33 AM1 votes

instead of emails, use player support at the top of the screen.

Disneylord12/7/2015, 9:25:12 AM1 votes

It's your fault for spending money in a non-Steam game , Riot is a small company and not trustworthy