Boards›Player Behavior

Confused...Need an answer. Unfair.

Fedja profi··2 votes·5,145 views

Yesterday I got an email about my other account: 123blooddrunk from riot stating I was suspended for 2 weeks for violating terms of use. I was playing fine all day the night before and nothing was going on. I did not receive a warning, a chat log, a report card or anything. I later posted on the boards stating the issue and got a response from a red saying that "If the message was vague it is because they assume you know what you did and if you want more details you have to contact support."

I contacted support and got a message back saying I was suspended for 2 weeks because I was using foul language and they would direct my ticket to a behavior specialist so they can provide me with more information. I never got a warning about my behavior or anything just went straight to a 2 week suspension. I did not get the standard 10 game chat ban>25 game chat ban>2 week suspension. I also was not provided with any logs or report cards in the email or even upon logging in (can't even log in).

The thing is I was saying bad words because I got frustrated with myself, but they were appearing as asterisks on my screen so I don't understand why I was suspended for that because it isn't fair. I found out that there is a language filter toggle so it is possible to see the words, but I did not know this and was suspended because of it. First of all I never got a warning so I don't deserve a 2 week suspension and third of all why even have a language filter toggle if you can be suspended/banned for saying bad words?

Completely unfair I deserve an answer.

74 Comments

RiotRiot Tantram27 votes

I never got a warning about my behavior or anything just went straight to a 2 week suspension. I did not get the standard 10 game chat ban>25 game chat ban>2 week suspension. I also was not provided with any logs or report cards in the email or even upon logging in (can't even log in).

You have in fact received a 10-game chat restriction and a 25-game chat restriction in addition to your 14-day ban within the last 30 days.

If you attempt to login to the client you will be presented with 3 games of chat logs that contributed to your punishment.

Fedja profi1 votes

Actually no I didn't because this is my other account. The account that I am talking about is: 123blooddrunk.

So don't come in here telling me this.

AeroWaffle7 votes

You never mentioned your other account in your OP. What was Tantram suppose to assume?

Edit: Looks like you edited it in now

RiotRiot Tantram21 votes

I found out that there is a language filter toggle so it is possible to see the words, but I did not know this and was suspended because of it

So you didn't understand what is acceptable and unacceptable even though you've already been through this 3 times on your other account?

The escalation system is not a defined set of steps that a player goes through. What it means is the system will punish more strictly players who are repeat offenders. Your OTHER account was banned after manual review, and you must contact player support for more information.

Fedja profi1 votes

You do have a point, but I didn't know people could see my bad words. Regardless if it happened on another account they are treated as separate entities so the argument that the punishments are combined is invalid, unfair, and unjust. I will not stand for this.

hh the thinker1 votes

what do you mean you won't stand for this? what will you actually be doing? just curious.

Fedja profi1 votes

Its a figure of speech. There are a lot of people being treated unfairly and maybe one day it will happen to you.

hh the thinker4 votes

it's more of a figure of speech for when you actually will do something about it. it won't happen to be since i don't break the rules.

Fedja profi1 votes

Actually it could happen to you. Go ahead and search the boards to see how many people have been suspended/banned without any information over the past day and a half. I bet if it was your account that it happened to you wouldn't be sitting here taunting us about how we can't do anything about it.

hh the thinker6 votes

they were punished since they did break the rules. i've been reading the boards for months. if you don't break the rules, you don't get punished. i'm also not taunting, i was really just asking what you planned to do when you said you were going to take action (another figure of speech which again means you will actually do something).

Anomander5 votes

Sit for it?

Elite4Runner2 votes

[{quoted}](name=Fedja profi,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=0001000000010000,timestamp=2016-06-08T00:05:32.660+0000)

You do have a point, but I didn't know people could see my bad words. Regardless if it happened on another account they are treated as separate entities so the argument that the punishments are combined is invalid, unfair, and unjust. I will not stand for this.

Don't use bad words? [zombie-brand-mindblown]

AeroWaffle1 votes

The same person was behind each of the accounts, why do you feel like you should be treated like a brand new customer once Riot has identified that you're not? Especially if they find that your behavior hasn't improved.

RiotRiot Tantram18 votes

I never said your punishments were combined. What I did say is that the escalation system is not something you are guaranteed to hit every level on before a perma-ban. It isn't designed to protect repeat offenders, it is designed to punish repeat offenders for severely. Severe enough offenses can even skip directly to perma-ban without a warning. But, your punishment happened completely independent of this system by manual review. You need to contact player support regarding your punishment.

Fedja profi

I appreciate your insight and advice and I can assure you that I have sent a ticket in and I am now passing the 24 hour mark waiting for a response. I can also assure you that the type of behavior was no different than when I got restricted on this account compared to my other one, yet this one got warnings and the other one didn't.

Just trying to see the understand the exact rules, guidelines, and terms of use.

SmokedAlmonds15 votes

You understand the goal is to get you to stop that behavior right? Not just have you do it over and over slowly going through the system over and over on new accounts.

DREADN0UGHT5 votes

uninstall

Tract2 votes

What you "wont stand for" means nothing. You typed the toxicity, and you know what you said, this is an 100% invalid excuse.

Sylverblitz1 votes

Something in this does make me curious. It's widely known there is a chat filter that is ON by default. You have to specifically go into the settings and disable it to see bad words. Why then, if a player purposely disables this filter, are others at fault for what they see? Can you not add a disclaimer that disabling it waives any right to complain about bad words they see? Is this not similar to using Google with Safe Search disabled then complaining that you see bad things? I would appreciate knowing Riot's reasoning and position behind this if possible.

For clarity I don't mean racial slurs and death threats are ok even if filtered but sometimes swearing is a method of venting. I'd rather swear than hit someone / something, of course I'd rather not swear at all but that's just me.

RiotRiot Tantram8 votes

We don't punish people using 'bad words', with the exception of hate speech. We punish people for harassment and unsportsmanlike behavior.

Dispelle1 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=000100010000,timestamp=2016-06-08T18:19:15.115+0000)

We don't punish people using 'bad words', with the exception of hate speech. We punish people for harassment and unsportsmanlike behavior.

^^ I use "bad words." I don't use said "bad words" for harassment and unsportsmanlike behavior.

I like my pretty green ribbon. xD

Elite4Runner2 votes

Lol ^ With a response like that, it is hard to see you as a person who might be banned for being verbally toxic.

And that just means that you have two accounts where you have received a restriction.

Here's a solution, stop being so salty.

Fedja profi1 votes

Doesn't matter if you didn't know I had another account the situation would have been the same/same principle.

Elite4Runner3 votes

[{quoted}](name=Fedja profi,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=00020000,timestamp=2016-06-08T00:02:11.090+0000)

Doesn't matter if you didn't know I had another account the situation would have been the same/same principle.

Which again, means you have already received punishment for the same behavior, and you have created another account to try and circumvent the punishment, without changing your behavior.

Fedja profi1 votes

That doesn't matter. That is an invalid argument and an invalid variable to argue against. Each account is a separate entity. Your argument that I got warning on one account, which means I should receive no warnings on another account just gives Riot allowance for corrupt punishment practices.

Elite4Runner1 votes

[{quoted}](name=Fedja profi,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=0002000000000000,timestamp=2016-06-08T00:08:30.701+0000)

That doesn't matter. That is an invalid argument and an invalid variable to argue against. Each account is a separate entity. Your argument that I got warning on one account, which means I should receive no warnings on another account just gives Riot allowance for corrupt punishment practices.

Let me tell you a little secret about information technology. Riot is able to identify something called an IP address, (and that doesn't stand for influence points), this is essentially your address when it comes to your Internet access. Even if you are using a different account, they can tell that you are accessing their server from the same Internet service provider. They can tell that you are the same person. I don't know if they use this information when determining how harshly to drop the hammer on someone, but I know they can.

The solution remains that you are not changing your behavior and you are expecting a different result.

hh the thinker2 votes

well, they can look at that, though they also look to see if the playing is the same. people do play with family or friends in the same location so they can't just go by that. i play with a family member at the same place so riot wouldn't just look at the ip and call it a day.

not saying they can't tell who is who, but they just don't go by ip address.

Elite4Runner1 votes

[{quoted}](name=hh the thinker,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=000200000000000000000000,timestamp=2016-06-08T00:16:21.933+0000)

well, they can look at that, though they also look to see if the playing is the same. people do play with family or friends in the same location so they can't just go by that. i play with a family member at the same place so riot wouldn't just look at the ip and call it a day.

not saying they can't tell who is who, but they just don't go by ip address.

Of course, but receiving similar reports about different accounts from the same location suggests that they are possibly the same person, or at least in close proximity to someone who has received discipline for similar behavior.

hh the thinker2 votes

ya, i wasn't saying they can't tell again, but they just look at more information than just the ip address and even just the reports, they look at playing patterns like EMeta said. they can often tell the player is the same when they actually look into it.

Fedja profi1 votes

{quoted}

are possibly the same person.

Are they going to come over and check?

SmokedAlmonds2 votes

No, but they also don't need to be certain. Giving people warnings and second chances are courtesies not requirements.

It isn't like they would just be punishing a person because they thought they were you. They would be punishing an offender more harshly because they thought it was you. Besides, there is no evidence that even happened. So at this point you are upset about nothing.

Mig891 votes

They can tell by the way you move your champion, buy items, organize items, the way you press keys on the keyboard, the way you click, and by the way you speak. They don't need to physically check

EMeta2 votes

Furthermore, Riot can tell different players apart by play patterns, mouse movements, etc. with pretty solid reliability. Would that be 100% conclusive? No. But would I want them to protect new players by giving a harsher punishment scale to those it suspected of being previously banned players? Heck yeah.

Fedja profi1 votes

{quoted}

No. But would I want them to protect new players by giving a harsher punishment scale to those it suspected of being previously banned players? Heck yeah.

Again, argument invalid. Keyword: suspected. They don't know 100% I could have several people in my house playing all giving off the same IP. Try again.

Elite4Runner4 votes

[{quoted}](name=Fedja profi,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=0002000000000000000000010000,timestamp=2016-06-08T00:22:05.785+0000)

Again, argument invalid. Keyword: suspected. They don't know 100% I could have several people in my house playing all giving off the same IP. Try again.

Why do we need to try again, we can still play the game. In fact, I'm going to go do so now. Have fun with your ban.

Fedja profi1 votes

The basis of my argument is not invalid. Read the whole post. People come in making speculations and assumptions. They do not do that in real life law so why should it be different here and why should it be so vague?

EvilDustMan1 votes

[{quoted}](name=Fedja profi,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=000200000000000000000001000000000000,timestamp=2016-06-08T00:26:02.249+0000)

The basis of my argument is not invalid. Read the whole post. People come in making speculations and assumptions. They do not do that in real life law so why should it be different here and why should it be so vague?

Like those with a record are judged more harshly?

Boom now YOU are invalid.

Fedja profi1 votes

Yes, those with stacked records, but the punishments aren't combined. Each account is treated as a separate entity. Your argument would be like combining a brother and sister's criminal record to give the brother more jail time.

Your argument is invalid.

CooL Ice Tea1 votes

i would already ban you tyler1 style if i got the option just because of your "Your argument is invalid". Try to say that Tantrum which posted here.

EvilDustMan1 votes

[{quoted}](name=CooL Ice Tea,realm=EUW,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=000200000000000000000001000000000000000000000000,timestamp=2016-06-08T06:05:55.315+0000)

i would already ban you tyler1 style if i got the option just because of your "Your argument is invalid". Try to say that Tantrum which posted here.

Look at that 'i'. Your grammar is invalid!

CooL Ice Tea1 votes

That hurts.

Mig891 votes

Saying it's like a brother and sister sharing a punishment is an invalid comparison because they're not related. If your an ass on one then go be an ass on the other then you deserve the ban. You need to stop being toxic and just play. Obviously you said something worse on one account than the other and since I've yet to see someone unfairly banned, I'm gonna just assume you're a toxic player. Assuming is never good. Ut I have enough faith in riots systems to do so

EvilDustMan1 votes

[{quoted}](name=Fedja profi,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=0002000000000000000000010000,timestamp=2016-06-08T00:22:05.785+0000)

Again, argument invalid. Keyword: suspected. They don't know 100% I could have several people in my house playing all giving off the same IP. Try again.

The entire argument is invalid, you got punished for a reason, either own up to it and change your behavior, or get banned.

AeroWaffle1 votes

From what it sounds like, you're attempting to hide from the spirit of the rules by hiding behind the letter of the rules.

You've already confirmed that you have two accounts, one that has received several punishments. On your second account, you continued your behavior, but this time in a way that you thought wouldn't get you caught.

Riot doesn't want you to be a jerk to other players.

EMeta1 votes

Riot doesn't need proof. It's their game. They can ban whoever they want for whatever reason they want. If someone from an IP address gets banned, and Riot has good reason to suspect that the same player is playing another account, I really really want them to treat that new player more harshly than they would any other new player.

Most new players have a really crappy time dealing with players in your situation. Why should Riot want 100% proof to help deal with that?

Frankly, I think the game would be a lot more fun if Riot took away a few of the punishment tiers between chat restriction and account ban, and escalated more quickly on everyone. The least they could do is escalate more quickly on probably previously banned players.

Fedja profi1 votes

Interesting point, but when a company is this large they can't just "do whatever they want because its their game" they have to treat everyone the same. There are laws for that.

Also to expand on your point about more harsh punishments, I think the problem would be resolved if they actually removed every punishment. This is a good example.

http://www.dailymail.co.uk/news/article-1028740/Accident-free-zone-The-German-town-scrapped-traffic-lights-road-signs.html

EMeta2 votes

Laws in most jurisdictions state that certain protected classes of people must be treated the same, but say nothing about individuals. Riot is certainly within their rights to ban whatever individual players they want for whatever reasons they want (excepting for a few protected classes like gender, race, etc.). Location--especially specific IP address is not a protected class, and if they wanted to turn off entire IP blocks if one player broke the rules once within them, they would be entirely within their rights.

Riot is able to structure their punishment tiers however they wish, and while to some players they seem too rigid, to others they seem too lax. For the most part I'm quite happy with their behavior team.

The solution of removing punishments entirely... is more than a bit unsuited for free online multiplayer games. I remember what LoL was like 4 years ago, and I am very glad the community has improved since then, or I'd probably have quit myself.

AraMoOse2 votes

[{quoted}](name=Fedja profi,realm=NA,application-id=ZGEFLEUQ,discussion-id=cGbHNvVQ,comment-id=000200000000000000000001000000030000,timestamp=2016-06-08T00:42:28.957+0000)

Interesting point, but when a company is this large they can't just "do whatever they want because its their game" they have to treat everyone the same. There are laws for that.

Also to expand on your point about more harsh punishments, I think the problem would be resolved if they actually removed every punishment. This is a good example.

http://www.dailymail.co.uk/news/article-1028740/Accident-free-zone-The-German-town-scrapped-traffic-lights-road-signs.html

You know you could simply stop acting like a jerk in game and it would solve your problem right? I can behave, why can't you?

Fedja profi1 votes

Ya sorry let me be like you send me the manual.

Saoquim2 votes

http://gameinfo.na.leagueoflegends.com/en/game-info/get-started/summoners-code/

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