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Hacked, Suspended, now can't partake in Hextech Crafting

Emria·6/18/2016, 1:28:02 PM·74 votes·4,014 views

About a month ago, my account was hacked. The attacker spent all my RP and IP, changed my name, and received a 14 day suspension for negative behavior. After about 3 weeks of back-and-forth with Riot support, my account was restored completely, except for the suspension on my history. Now, the end game gives a message telling me I am ineligible for Hextech Loot because of negative behavior. I brought this up with Riot support only to be told they could not remove the suspension from my history, and that I should post on the community boards for help. What should I do?

Update 6/18 12:55 PM CST: I have created another ticket requesting help

Update 6/19 11:00 AM CST: Generic reply to ticket, it's almost as if they didn't read it

Update 6/21 4:27 PM CST: The same Rioter from before has replied with the exact same message, word for word

47 Comments

ShinkoMinori6/18/2016, 1:34:49 PM31 votes

Support telling you to post on the boards wow... normally is the other way around.

Remlap12236/18/2016, 8:26:49 PM7 votes

That's bullshit. They know your account was hacked but they can't remove a suspension? What a load.

VernMcHanson6/18/2016, 5:56:13 PM6 votes

Typical RIOT support. Not helpful.

Covert Ops Gnar6/19/2016, 1:15:51 AM3 votes

Play 20 games

XDolemiteX6/19/2016, 3:17:15 AM2 votes

Well this is one area I have to take riots side. When I have contacted support about problems they have been very helpful to me and responded with a live person. Not always the answer I want but sometimes it was. Not once did they fail to respond.

PermaBan20166/19/2016, 11:18:50 AM2 votes

don't spend your money on this game, hell don't even play this game. they literally do not care about the community. you can get spam reported for simply disagreeing with somebody and that will eventually result in bans, its a broken system and they do nothing to change it.

Finn Teh Human6/18/2016, 10:57:57 PM1 votes

I call BS. They created the game they can take a ban away from it. At least SOMEONE in Riot can. Yes League is a free game, but we all put a lot of money into it and time into our accounts. I think it's fair that they take away a ban from an account of someone who is innocent.

MonkeyMadness6/18/2016, 11:10:18 PM1 votes

Look on the bright side, OP, now you at least have a concrete reason for the lack of key fragments...

In all seriousness though, keep harassing support until they put you through to the right people. And I mean harass literally. Keep bumping your ticket when you don't like the response, let them know you are upset that they aren't doing anything. Don't be overly dooshy, but make sure they understand you are pissed, and keep responding, even when they tell you to piss off to the forums. Eventually you'll get through to a behavior analyst that might be able to help. The squeaky wheel gets the grease.

Bagguette6/18/2016, 11:22:16 PM1 votes

Just be good for about 20 games and its gone trust me

Shyvauni6/18/2016, 11:26:23 PM1 votes

If Riot has not removed the flag for "recent punishment" it means that they feel you are not wholly innocent. Also Riot support will never suggest going to the forums for a CS issue/ban appeal, so for that reason I am inclined to disbelieve this entire post.

My punishment ended a few months before hextech was even announced and I still can not get chests. Does it suck? Yeah buut it makes sense. Instead of lieing to get sympathy just modify your behavior and you will,eventually be sble to get chests and keys.

Health Potion6/18/2016, 11:43:50 PM1 votes

a friend of mine had the same thing, hacked, bought all his shit, and was being negative enough to gain a suspension like you, but after a while he said he got a message after a game saying to keep up the good behavior and it will lift the hextech crafting suspension. He also has asked riot support about the hextech situation like you are as of this moment, but they responded with that they cannot remove the suspension. So my only assumption would to just keep playing and not be toxic and you'll have it removed eventually.

SomeBlackGirl6/19/2016, 12:10:24 AM1 votes

Damn man, that sucks. Last time I talked to riot support was 4 years ago when they were actually helpful. Hope this gets resolved!

NattyV6/19/2016, 4:04:19 AM1 votes

This made me want a sandwich for some reason...

GRVet3ran0sS6/19/2016, 9:14:06 AM1 votes

Don't give your account information to anyone.

Laaaata Bitch6/20/2016, 1:39:23 AM1 votes

{quoted}

Update 6/19 11:00 AM CST: Generic reply to ticket, it's almost as if they didn't read it

They dont

Lord Galvatron6/18/2016, 3:40:52 PM1 votes

Send a Ticket, I got the same suggestion and I created a ticket anyway.

Owltears6/18/2016, 5:41:56 PM1 votes

I'd make a ticket and state what you know/ suspension not being lifted and see what happens. Hopefully it will be fixed soon

Elikain6/18/2016, 6:28:55 PM1 votes

They cannot remove the suspension. That would be the same as being a certain tier and division in ranked and then the hacker losing the games and placing lower than you were. They cannot restore certain states of your account.

macromite6/18/2016, 8:39:19 PM1 votes

I think it's because you can't prove that it wasn't you. or something like that.

Emerald Fang6/18/2016, 10:52:12 PM1 votes

Why can't Riot do this? They need to rethink their coding if they can't go in and change a few variables and blacklists to remove a suspension.