my account has been banned but i did nothing wrong never have iv been playing for 3 years iv spent money on this account and all but because someone unauthorized accessed my account and ranked me up (i didnt know at first) i got banned but once i realized i was being hacked i changed my password immediately can somone please help me i did nothing wrong yet iv been perma banned!!
Zielmann2 votesSometimes in cases of account theft, they will ban the account until they're able to resolve the issue. At this point, your best course of action is probably to submit a ticket to support.riotgames.com and they would handle it from there.
Look2 votesIf it isn't you, and Riot made a mistake they have ways to check. They will more then likely compare the Ip/mac address from your most played location to see if you were hacked. If you have no clue how someone would get your password, and haven't done so I would run a program on your computer to check for any malware. If it comes back that you are clean then I'm not sure how someone would get your password. The only thing I could think of is they were lucky enough to guess (doubtful), you used the same password from another game and they were able to remember it from there, or you gave the information out.
I would also suggest Malwarebytes if you just want a free option for an option for the scan.
ozziegamer1 votesi have submitted a supp ticket and his reply was
Hello Msmit105,
Your account has been permanently suspended following the use of scripts, hacks, exploits or unauthorized third-party programs in League of Legends. Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:
NA: http://na.leagueoflegends.com/legal/termsofuse EUW: http://euw.leagueoflegends.com/legal/termsofuse EUNE: http://eune.leagueoflegends.com/legal/termsofuse OCE: http://oce.leagueoflegends.com/legal/termsofuse
Keep in mind that account sharing of any kind is also against the Terms of Use. You are responsible for all activity on your account, so be sure to keep your account information to yourself.
We won't be able to go into the specifics of an account's exploit abuse, as divulging this information could compromise future investigations. Let me know if you have any other questions or concerns.
SwainRen Player Support Specialist Swag Tactician of Noxus
Heart Of Wuju1 votesWho would have been able to get your password?
ozziegamer1 votesi have no idea could it be possible when going to a internet cafe?
elduris2 votesSince your permanent suspension is related to third party programs, the only way to resolve this issue is by speaking to Riot directly through support tickets. As this response says, it seems that they have a good amount of evidence that you were using modifications to give you an unfair advantage in the game. If you do make another account, I would advise against using such tools.
ozziegamer1 voteslike i have a new account i can play till i get this one back but thats not the point i spent money on that account quite alot tbh
Kanye Nord1 votesFor some reason, I feel like you actually were using hacks/scripts or whatever and now you're trying to cover it up by saying it wasn't you... Riot ain't stupid, people can't get your account unless you purposely went on sites that ask for your password in exchange for scripts and stuff.. I don't know but for some reason I feel like that.
ozziegamer1 votesi can understand y u would think that but honestly n i dont expect u to believe me i havent use scripts plus i dont know how to n if u were to look at my match history u can clearly see where iv played n the hacker has but then again i can see how ud think it was just me tryin to get my account back if i was scripting
Jubbinaut1 votesHere's the thing, though: You are responsible for all activity on your account. Whether you were present for that activity - or even knew about it - is irrelevant to that.
ozziegamer1 votesso if someone hacks my account thats my fault?
Jubbinaut1 votesWell, yeah. Account security is your responsibility.
ozziegamer1 voteshow can u prevent somthing u dont know is happening ??? thats just stupid id understand if i was giving my account details out but if ur being hacked how can u prevent that???
Jubbinaut1 votesWithout knowing the details of the hack, I have no idea. But this seems like a good set of guidelines for keeping an account safe: https://support.riotgames.com/hc/en-us/articles/201751664-Protecting-Your-Account