Account perma banned > No email sent to tell me why

deathjin·Mar 12, 2018·1 votes·555 views

When I try to log in it tells me that I have been perma banned and that I should check my email for why, but the only email I have from riot is confirmation for the purchase of RP on the account. The only other action ever taken on this account was a 10 game chat restriction, this feels out of the blue and the only reason I can guess as to why I was banned is because I recently switched back from playing top to mid (which I have been playing for 5 years) and my performance is much better, maybe you guys think I was being elo boosted? Also, I played for a night at a friend's house that lives less than 30 minutes away, IDK if the temporary change of IP triggered some sort of suspicious behavior.

8 Comments

Final Spark LuxMar 12, 20181 votes

It's entirely possible that a security lock has been placed on your account. They do this for a number of reasons (often to protect your account). There's nothing we can really do for you here when this is the case. Your best bet will be submitting a ticket to Riot Support. Generally speaking, Riot will ask you questions to verify that you're the legitimate owner of the account.

deathjinMar 12, 20181 votes

would it still say perma banned if this was the case? It's not using the word "lock", it's using the words "Permanently banned"

RallerenPMar 12, 20181 votes

It still says perma banned, yes.

Final Spark LuxMar 12, 20181 votes

It's possible since the client can't tell the difference between the two as far as I'm aware. All it knows is your account has been permanently suspended. More often than not though you'd get SOME indication as to why if it was for a toxic reason. If you've done nothing wrong, I wouldn't worry about it (such as scripting, botting, etc).

deathjinMar 12, 20181 votes

Welp, thanks for your help anyway. Last time put it a ticket in for anything it took 2 weeks to get a response.. hope that isn't the case this time.

YerroFeverMar 12, 20181 votes

{quoted}

Welp, thanks for your help anyway. Last time put it a ticket in for anything it took 2 weeks to get a response.. hope that isn't the case this time.

If you are given no reason in the login screen, it most likely means it is a shield ban.

To my knowledge, permabans due to player behavior is outright stated on that permaban notice in game. (I only say this because I haven't been permabanned and there are lots of posts where people get permabanned due to behavior and they post their chat logs so I believe it to be true)

Based on how people respond on the forums with updates, it only takes a few days for shield bans to be resolved.

Also, based on what people have posted, you're most likely going to have to answer trivia questions about your account, like who was your first champ, or what was the first skin you bought, and other things that someone who just got your account from hacking your password and looking at your profile and game history wouldn't know.

YerroFeverMar 12, 20181 votes

Final Spark Lux may be correct in that you got a shield ban to protect your account because Riot may have thought you had a hacker get your information and so Riot said "shit shit shit, we gotta protect the real owner. Shut off access until the real owner can get the account back so the real owner doesn't get shafted by this hacker"

Just follow Final Spark Lux's instructions and breathe.

FluffiestUnicornMar 12, 20181 votes

Also possible you like to play a lot of off-meta picks and so the mob decides to report you for being average-toxic. Or your version of toxic might be tinged with your culture (maybe you type with idiosyncratic diction that makes it apparent that you're African-american, for example) and since most players are racist, they report you more often and the automated system upholds the punishment because every single player who plays this game says something toxic. TLDR: Be popular, don't get reported. Follow the meta. Don't stand out. Fall in line. Don't think for yourself. Don't defend unpopular viewpoints. Succumb to the man.