They made this happen themselves.
They ban the long-time players and the ones who aren't TRULY toxic, but have no patience for trolls, because they get triggered by them (trolls) and snap.
They can't seem to figure out that these are the people who DON'T go make another account. They DON'T spend another penny on this game. They refuse to support an online gaming company that's trying to censor the interwebs.
Where as the trolls just go make another accnt, because the grind back to 30 is hilarious and fun when you're shitting on the noobs and get to troll them. Plus, now you know how to do it without even being able to get reported and banned.
But don't come on here trying to tell them that their system is broken...all the fanbois will throw a fit.