Question for Forum Frequenters

iCarryNubz·Sep 12, 2016·1 votes·696 views

Just curious how many people view this board, and if they'd be willing to answer a few questions for me. I've noticed that Riot seems to offload a lot of the player policing onto members of the community. In my humble, and imperfect inspection of the boards and said process, I do see some sincere posts being just completely flamed and trolled by other players.

So my question is... Does Riot's method even work. and is it fair to us, the consumers?

I am not banned, I am not in low priority que. Just concerned that Riot doesn't seem to care about improving their community, that's all. I mean, why ask players to go to a forum like this where they become trolled here like they do in game... No one wins in that scenario.

15 Comments

Deep Terror NamiSep 12, 20167 votes

There are plenty of people that are actually here to help those who come looking for it. If they have questions about their punishment they can ask in a Support ticket, but Player Support can't handle everyone that wants to ask a question without ridiculous ticket times; it is just faster to just ask people here that know. Riot even has an officially supported program (Arbiters) for volunteers to help out in this regard, and they have Riot contacts to get help with that.

Where exactly do you feel Riot isn't giving enough support?

CystSep 12, 20165 votes

Woah try harder to get blue nick back.

Trundle

SarutobiSep 12, 20164 votes

They obviously care about the community. They are trying their hardest to clean up the community. Not just from toxic behavior, but for people trolling, cheating as well as other rule beakers! With that said one is usually easier to find than another. Don't let that mean that they only care about those types of rule breakers.

CystSep 12, 20163 votes

This section of forum is just a troll fest for people who raging and upset about game to call each other "toxic" (since when is calling a person poison not insult?)

Most people that want/get help from riot are intelligent enough to post in the help and support section.

This section is for trolls like Nami (who use to be one of those so called police) can feel big and important. They didn't care what Nami did here till nami crossed the line and trolled riot. Now nami has no blue name.

So to answer your question this is just league of legends version of 4chan

Very much so like the old unskilled player report that made some people feel better but never ever ever did anything.

iCarryNubzSep 12, 20162 votes

I guess my hang out is that I've been playing since S2 and I've seen no measurable change. I just think that positive players, that enjoy the game and its culture (speaking of Skins, cosplay, etc) that we deserve better from Riot. It doesn't seem like they care if I continue to buy skins or not, which I am finding harder and harder to do the more I encounter bad players. I appreciate the response, I just worry that Riot as a company is ran well as their approach to customer support is archaic compared to most companies.

Hard for me to want to give my patronage to a company that doesn't care about me for the TL:DR crowd. That's all I am getting at. I truly believe toxic players, as well as positive players, deserve a better process at handling such things than what Riot has currently come up with.

SarutobiSep 12, 20161 votes

{quoted}

I guess my hang out is that I've been playing since S2 and I've seen no measurable change. I just think that positive players, that enjoy the game and its culture (speaking of Skins, cosplay, etc) that we deserve better from Riot. It doesn't seem like they care if I continue to buy skins or not, which I am finding harder and harder to do the more I encounter bad players. I appreciate the response, I just worry that Riot as a company is ran well as their approach to customer support is archaic compared to most companies.

Hard for me to want to give my patronage to a company that doesn't care about me for the TL:DR crowd. That's all I am getting at. I truly believe toxic players, as well as positive players, deserve a better process at handling such things than what Riot has currently come up with.

You also have to remember riot really isn't a big name company. As in they really don't have that much people working for them, let alone a lot of people working in one department. The people who work on tickets, keeping up with the system to make sure it's working right when people get ban is probably small. What most people ask for seems really impossible to accomplish. Like having it to where responding to a reported incident should happen in a matter of seconds/mintues from the report. People don't realize how many games and accounts of active daily. It would be impossible to try and work out every single incident in a timely manner. Even if they hired a group of people I'm sure they have tons of backlogs to work through.

Like I said before that's the downside of having a popular free to play game. The amount of accounts that are made daily is just too much, especially with how easy it is to make an account. It's crazy!

iCarryNubzSep 12, 20161 votes

Unfortunately, this is not true. They are a company that garners 26 million plus viewers watching their events. They aren't small, and quite honestly need to do better. I'm not trying to sound like a broken record, my point is that as a consumer I found this product dissatisfying. Moreover, they need us to contribute to their revenue via buying skins etc, in order to continue to service us and I worry with the amount of friends quitting due to the community, and the amount of friends refusing to give their patronage to Riot anymore due to poor community and toxicity, that the game will only continue to get worse.

There's really not a worse feeling as a casual gamer when the game you "hitched your pony to" for lack of a better term, has continuously put the average run-of-the-mill player's needs below everything else. The amount of professional players is probably under 200. The amount of casual players that spend $10-$20 a month with Riot is in the millions. What happens when the latter group starts shrinking? An already dysfunctional at best system gets worse.

Either way I appreciate the feedback, all!

Thanks :D

KarunamonSep 12, 20163 votes

Sounds like you have very poorly disguised bad blood against Nami [slayer-jinx-wink]

CystSep 12, 20162 votes

Sounds like you have poorly hidden crush on Nami

[slayer-pantheon-rainbows]

KarunamonSep 12, 20162 votes

Hey I do main her so... [zombie-nunu-hearts]

KarunamonSep 12, 20162 votes

It feels like they can only concentrate on one thing at a time.

The current line is that not enough energy is being spent on making matchmaking not suck because all the backend energy is spent working on the new client. Which I could believe, but the new client has been a thing for months now, and meanwhile awful matchmaking is something every single one of us have to deal with every single day! I mean, unless the thing is going to literally set people's computers on fire when they troll in pregame, it's a different, less serious problem being solved.

SarutobiSep 12, 20161 votes

{quoted}

It feels like they can only concentrate on one thing at a time.

The current line is that not enough energy is being spent on making matchmaking not suck because all the backend energy is spent working on the new client. Which I could believe, but the new client has been a thing for months now, and meanwhile awful matchmaking is something every single one of us have to deal with every single day! I mean, unless the thing is going to literally set people's computers on fire when they troll in pregame, it's a different, less serious problem being solved.

The people who are working on the new client might not be the same who are in charged with the matchmaking system.

BLACK REALM GODSep 12, 20161 votes

it's like this man - this game isnt subscription based or initial fee based. all of the in game items are cosmetic minus the runes and champs - both of which can be earned through constant play. that means that this game is operating on riot points only and the only reasons why people even buy those riot points is because of impatience or because of exclusiveness. that means little funds unless they create content that people want.

with low amounts of funds - you shouldnt expect massive teams to be working on each project. maybe 3 or 4 at the most.

league is popular and competitive so it's going to attract a lot of people - unfortunately a vast majority of those players are not joining for the experience so much as they're joining to prove their worth. that leads to a lot of negative behavior in the community.

these forums for the most part are a cheap way for a company to keep up with community opinions. they were here in the beginning and so they're still here. lots of game companies use forums as a way to notify players or to try and bring everyone together. after all the idea of the forum is based on the ancient forum that's basically just a place where community members gather to talk about similar interests or events being held in town.

i'd say less than half of the people who play leagues actually use the boards. i dont know for sure but that's my personal guess.

riot's main goal should be providing content that players want while continuing to leave room for new content they havent thought of yet. everything else is secondary to that goal otherwise league will collapse from lack of funding.

do they care about their community? most definitely. do they have the manpower to correct it? definitely not. communities have to fix communities. the only way to do that is by reporting players who break the summoners code.

so what's the end game you might ask? well in truth there is no end game. riot's going to ride this falling satellite into the ground. hopefully it stays in orbit a few more years, but that all depends on the community and how everyone treats each other and whatever the children around 14 or so decide they find cool and fun worldwide. each time you tell some whiny kid that they should get off the game... you're shortening the lifespan of this game by a few years.

iCarryNubzSep 12, 20161 votes

Respectfully this is a lot of opinion not well founded in fact. Riot is an extremely profitable company. They've obviously given the laypeople the opinion that they're a small company, but they're not.

Also, their own studies have shown a player like me who on average spends anywhere from $250+ / year are not the players being reformed, as they typically are the non-toxic or neutral players. They are also about 80% of their user base. So that would make the 14 year old toxic player you mentioned fall in the 20% of players that spend less than $20 a month with Riot, and hey account for about 90% of their reformed player base.

So again, I ask, if a majority of us are non-flaming regular players who just want a good competitive game and some cool skins, where do we fit when we stop spending money with Riot. I currently have 14 friends who have boycotted RP based product and all spend $20 / month on content, similar to a subscription type game. What happens when that 80% of players base starts to erode, as it currently is. For just my friends that's $280 a month in revenue lost. $3360 a year.

Tell me, maybe not you personally, but you know of players who have stopped buying content. We're only continuing to add to Riot's operating cost while eroding their margins, simply because they don't want to, or are unable to, provide a higher quality product in regards to in-game gameplay (i.e. Competitive matches, no hate speech, no homophobia, and no AFK / Troll)

Again, S2 until now and I only go maybe one or two games before I have a silent griefer, a toxic teammate, a racist or homophobic teammate.

5 years is too long for no progress in my humble opinion.

BLACK REALM GODSep 12, 20161 votes

i'll explain my opinions. opinion is another word for hypothesis i guess so im not mad at you.

im 22. almost 23. i've played this game for 6+ years on and off and i've spent probably less than $20 on it in that entire time. not because i didnt want to buy the items, but because i couldnt afford the items. my majority of my time used to be spent on xbox live - not this game. simply put because it's easier to communicate with people through a headset and my xbox plays multiple popular games as does any console. as a "gamer" who has spent 3/4th's of my life dedicated to some form of video game media on multiple platforms i can tell you first hand that it's not riot's fault as much as it may seem to you - an apparently unsatisfied customer. the video game community has grown to encompass more people thanks to lots of new creative designs. twitch, youtube, online services that connect players across the world, the idea of free to play and other forms of non own to play services, and the big thing - computers are being used by younger people. my friend's daughter is 3 and she has her own ipad and can use it efficiently. the biggest concern is not her clicking something she shouldnt but just simply throwing a tantrum and breaking it.

what does that all mean? it means all of that highschool bs that you had to put up with is now something you're going to have to put up with while playing video games. just the same as when you're working. just the same as when you're out with your friends. just the same as when you're watching tv at home alone in your bedroom with your spouse. when nothing is sacred all will be exploited. when communities grow from popularity the percentages of less than glorious people do too.

the only way to fix it would be to tell them they're not welcome playing your games (for example telling a small child that he or she cant enjoy the game with you because they're a squeaker or not smart enough) but what does that fix exactly? all it does is ruin popularity (if it works which 9/10 people will laugh at you and just keep playing to spite you) and create a hostile environment. if you want the game you love so much to continue in popularity for years to come the only way to do that is by the use of politics and superficial representation. just like in highschool when you see someone you hate for everything that they are. that's the world we live in.

your money is your money. use it how you like. you're not hurting anyone by refusing to put more money into this game except yourself. the kids of tomorrow may not even want to play this game. and if they dont then guess what... this game dies. doesnt matter how much you personally fund it. doesnt matter how much of a pleasant and interactive experience it might be. or might not be. you're getting older and so is this game. if you cant enjoy it or help others learn to enjoy it then it's time to quit.