How Can I get in contact with a riot employee to discuss a permanent ban?

Derude Swagstorm··1 votes·1,360 views

I've been reported and god knows i deserved some punishment for some of the things I said but recently my account has been permanently punished for getting trolled by a 4 man in every aspect of the way. I'd just like to get to know if its possible to appeal or if the robots decide your fate. I can provide chat logs if a riot employee wants.

30 Comments

Vakrex2 votes

If it's a perma ban there is no option Riot will unban it.

Derude Swagstorm1 votes

Well my point here being that if a human reviewed or saw what happened in the game and chat I would not be banned right now. It seems unfair to get banned due to harassment from teammates and the exact opposite of what the summoner code was suppose to be

Kei1432 votes

You don't get punished for what they say.

You get punished for your response to them, which is entirely up to you to choose your words.

Derude Swagstorm1 votes

Derude Swagstorm: tping in Derude Swagstorm: come top Derude Swagstorm: ffs Derude Swagstorm: nvm games over anyways Derude Swagstorm: ff at 15 Derude Swagstorm: lol a teemo main Derude Swagstorm: u must be really good Derude Swagstorm: do u always play your main in norms or can u just not play anyone who isnt lock on based? Derude Swagstorm: i flamed there trio Derude Swagstorm: god i wish there was normal solo Q Derude Swagstorm: ill never understand the hardstuck logic Derude Swagstorm: im actually degrading in ranked Derude Swagstorm: why steal blue if your gonna feed? Derude Swagstorm: im freezing top after turret goes down Derude Swagstorm: enjoy teemo Derude Swagstorm: 0 ganks Derude Swagstorm: games obver Derude Swagstorm: damn u fed hard bott Derude Swagstorm: huh wierd u need me? Derude Swagstorm: thoughti was useless Derude Swagstorm: yea your 5/15 bott Derude Swagstorm: wonder when trist will get nerf out of meta Derude Swagstorm: forgot this is norms Derude Swagstorm: ill keep what the pros say to myself Derude Swagstorm: huh yea man i should be picking broken meta champs Derude Swagstorm: that'll prove im skillful Derude Swagstorm: xd

I don't quite understand what is offensive language here? especially when my teammates were calling me much more profane things than what I said in this chat

Chermorg1 votes

You gave up, expressed a negative attitude throughout the entire game.

You berate your team constantly for their scores throughout the entire game. You accuse people of not being skillful indirectly by accusing them of playing "broken" champs.

Your chat was negative, whether you want to accept it or not. I presume you had a recent 14 day suspension that warned you your behavior was out of line?

LegendaryKnightX1 votes

This isn't really worth the ban to be honest, like it or not a computer that can't read context is not a very accurate or good banning system, it's why there are no computers proof readers for editing companies when it comes to context for books, not spelling, it's why editor jobs currently arn't replaced with computers.

Chermorg1 votes

It's not that the computer can't read context, it's that Riot doesn't want it to.

Context simply doesn't matter. Players are expected to be mature enough to have the self control to not be toxic in chat over a video game.

Kei1431 votes

The question isn't "is this chat worth a ban", but more about "is this chat worth a punishment".

There are 4 punishment tiers:

  1. 10 game chat restriction
  2. 25 game chat restriction
  3. 14-day ban
  4. permaban

Consistent mild toxicity will lead to a punishment, which means that consistent mild toxicity over lots and lots of games will eventually result in a permaban. Which is what happened here.

Verbally Abusing2 votes

Once you get permabanned you can never get un permabanned trust me I've tried.

Derude Swagstorm1 votes

Yea guess riot just doesn't care about its community enough to review whether it was a proper punishment or not

ModPeriscope1 votes

They'll review it if you write a support ticket, but it doesn't appear this punishment was done in error.

LegendaryKnightX2 votes

They won't always actually, and riot will not reverse bans even when they are in the wrong, which sucks their ban system at the moment is busted so best thing to do is just not use chat at all, it's very risky with the computer not being able to read contextualized text.

Derude Swagstorm1 votes

whatever all riot does is encourage the market for new account buying and make other people money off their game.

LegendaryKnightX2 votes

I agree with this, riot is letting greed and their politics pollute their banning system, safe spaces for sjws will be come a riot client option soon lol.

ModPeriscope2 votes

riot will not reverse bans even when they are in the wrong

That's incorrect. They do, and there's evidence on the boards. It's pretty rare though.

Blutseuche1 votes

They care enough to not let toxic people like you roam around unpunished :^)

Verbally Abusing2 votes

Derude Swagstorm: ffs Derude Swagstorm: nvm games over anyways Derude Swagstorm: ff at 15 Derude Swagstorm: 0 ganks Derude Swagstorm: games obver Derude Swagstorm: damn u fed hard bott

This stuff right here is giving up and somewhat verbal abuse.

Derude Swagstorm1 votes

guess when u cant see the stuff the team types it looks worse. I said the games over after they made a comment about how we should surrender. It was an agreement statement, which was true.

BeatzBoyFTW1 votes

No, it sounded more like you're just insulting your jungler for not doing what you want, and then continued to talk crap on your bot lane.

If anyone's talking shit at you, just mute. Don't be an immature brat who gets triggered by words over the internet & talks back.

LegendaryKnightX2 votes

Again it may sound that way but if you only see one side you can't know, I mean in all honestly the banning system is pretty flawed at the moment, a computer can't read context in a conversation, they never have been able to it's why editors have jobs that computers can't replace, I'm not talking about spelling or light gramerical errors, but contextual issues and that's why putting a computer in charge of text management is a bad system.

Derude Swagstorm1 votes

So why should u be able to be permanently banned while they have a system that is barely if at all functional

BeatzBoyFTW1 votes

Just browse Boards a lot more, you'll see why. People who got punished were actual toxic players. Don't just come here thinking you have a magical chance of undo-ing your permaban. Go to this link if you're serious about it:

https://support.riotgames.com/hc/en-us

Imperial Pandaa1 votes

You can send in a support ticket or try for a live chat tomorrow on the support site. Chances are though you won't get unbanned. They typically only unban when a ban was given in error.

If you want to post your logs, the community could weigh in and point out problems and give you their thoughts on the chance of you getting unbanned.

Good luck!

Derude Swagstorm1 votes

Thanks for the helpful input instead of disliking and giving no proper feedback. You've already done more than almost any riot staff does. I just wish it didnt come down to submitting a ticket that a bot looks through first then followed up by someone who doesn't look any further into the matter saying its the rules.

Imperial Pandaa1 votes

Quite welcome, everyone needs a bit of help now and again.

There is a reason, which is frequently argued if right or wrong, why they don't look much further. That is most of the time people who think they are "defending" are actually "retaliating".

It doesn't matter what everyone else is saying to you, they are responsible for their actions and theirs alone. You are responsible for yours. Yes, we are human and sometimes have trouble just ignoring idiots. You are responsible for your actions, if they are harassing you; I know it might be hard, but just mute them and play your game. You can report after the game or not, but you need to keep yourself safe.

If you decide to make another account and try again, I wish you luck. If you decide this is the end of the road for you and this game, I still wish you luck.

Derude Swagstorm1 votes

I will likely not be coming back if this account is not unbanned. Seems pointless in a system where trolling your team is acceptable but getting mad about it in the chat is not.

Imperial Pandaa1 votes

Fair but please bear in mind. It isn't so much that trolling is acceptable, as much as it is harder to detect. It is simpler to detect text/verbal cases.

I may be wrong but I want to say that is largely due to the community. The IFS is supposed to learn and improve its system by itself, although a Rioter can still update it themselves. The issue is so many people report or have reported for trolling/inting when that wasn't the actual case. This is why comments in reports are encouraged. It also helps for manual reviews.

LegendaryKnightX1 votes

Where do you go to live chat? I have done the support tickets for other issues with the game but have not seen a live chat? You're awesome in your response!!

Imperial Pandaa1 votes

From what I understand the live chat is essentially in Beta and is only available at certain times currently. I have never personally used it but it should just be on the site. Perhaps someone with a colored name can help more.

Derude Swagstorm1 votes

Also one more piece of info: every single ban I received was when I played with a 4 man group that completely ruined the game for me. Theres no other games that I was punished over.

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