Riot support doesnt care about evidence

Ive had 2 accounts hacked in the past year which one got banned while away and the other stolen during a time with no internet. When i tried to contact riot support about the issues I told them in both tickets I have the proof that i owned the account and i was not playing on it during the time of the first ban and the second I was the owner of it while getting weird password change emails while i wasnt on. They told me in both tickets they basically could care less about proof and only care about the first 5 champs owned first buys etc which is hard to remember. I feel that if you arent a known person in the community they could careless about you as a player. I thought support was supposed to help the players not just ignore them completely.