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Permanently banned for no reason (no previous warnings or suspensions)

IntellectualMerc··50 votes·7,789 views

Hello there all. I've been playing League for about 3 years now and it has become my go-to competitive game for quite a while. I've never made a post in the community boards (though I have read a lot of threads here). However, after what has just happened, I felt I needed to post in order to try and get some answers.

I went to log into my account this morning and got a notification that it has been permanently banned and that an email with more information had been sent to my email. I have received no such email and do not understand why I have been banned.

To pre-answer some questions, I have never received either a warning or a suspension before. I am not usually toxic (but let's all admit we have the occasion game where we are). Usually I am just talkative and try to be fun with my team/the opponents. I had high honors with the old system and don't use any 3rd party software to cheat.

I am worried that this may have happened due to previous opponent threatening to "dox" my account, as I do not know of any reason for Riot to suspend me. If there is a reason, please explain to me so that I can understand why I have been permanently banned.

I really believe that I do not deserve to be banned and I would love to continue playing league. But if this suspension stands, I don't know if I can start over again with a new account. The amount of skins (not a lot, but still) and particularly the experience with my champs after 3 years would be so disheartening to try and rebuild.

Please, if anyone can help me understand or give me tips on what to do, I would really appreciate it.

EDIT: Yes, I have created a support ticket. Hoping I hear back from them soon...

UPDATE 1: Due to what you have been saying, I went back and checked my account out. The email listed is still mine. I also changed my password and the email notifying me went to the correct account. So I at least know that I can still get into my account and now that I've changed the password others probably can't get in. Still don't know what the issue is though.

UPDATE 2: Riot has recently posted below to let me know that this was a protective ban to prevent my account from being compromised. Thank you for the post mod. Looks like I just need to wait for my ticket to be answered. Sucks that I've missed on playing for (at least) 2 days. But hopefully they respond soon and I can get back to it.

Thank you again to everyone who posted here. It's really great to know that there is a solid community outside of the game as well as inside.

76 Comments

PlsTouchMeGently18 votes

I'll upvote you, but I'm used to people like you not telling the entire truth. I hope for your sake I don't come back to a Tantrum summoner 11

IntellectualMerc11 votes

That's fair. Like I said above, I have no way to prove what I say is true other than just my word.

Thanks for upvoting it at least.

PlsTouchMeGently4 votes

Yep. The PB boards make you jaded towards people, unfortunately.

I Main Swain7 votes

i read that as peanut butter boards and im gonna call it that for the rest of ever now

TiltoverEnforcer13 votes

I hate to say it, but your proper grammar and calm demeanor go so far. Riot is much more likely to be cooperative with someone who is respectful and humble, rather than commanding and abrasive.

On a side note, if your banning was because of any toxic behavior in-game, they would provide you with chat logs. If they didn't provide you with chat logs, then your account's banning was likely not a result of any toxicity. And if you know you're truly innocent of anything else, then I'm sure Riot will be reasonable and work with you to get your account back in working order. :)

Big Black Croc6 votes

"Riot Games" and "Reasonable" don't go together.

TiltoverEnforcer3 votes

{quoted}

"Riot Games" and "Reasonable" don't go together.

Riot is perfectly reasonable if you are reasonable with them. You may disagree, but that doesn't mean they're unreasonable. That being said, if you knowingly break a rule that they have publicly established, there will be consequences that you might not be able to weasel your way out of.

Hoox0rz3 votes

{quoted}

Riot is perfectly reasonable if you are reasonable with them. You may disagree, but that doesn't mean they're unreasonable. That being said, if you knowingly break a rule that they have publicly established, there will be consequences that you might not be able to weasel your way out of.

The response to my support ticket when I tried recovering my first account says otherwise.

http://imgur.com/HD5Ia36

TiltoverEnforcer1 votes

{quoted}

The response to my support ticket when I tried recovering my first account says otherwise.

http://imgur.com/HD5Ia36

To my knowledge, there's no way for Riot to verify your claims of someone else using your account during said toxic game. There are many people out there who will try to use the excuse of "oh, someone else was using my account", or "I got hacked" to weasel their way out of punishment for negative behavior. Regardless of whether or not you actually did or did not commit the negative behavior, Riot has no way of knowing, so they take no chances and ban you. Most unintentionally compromised accounts come from phishing or scam websites, and Riot has put out repeated notices and warnings about them, so they can't be held responsible for what you do with your account info. Again, it doesn't matter if that is or isn't what happened in your case. Your account exhibited toxic behavior, and was banned as a result. If a friend or family member or acquaintance exhibited the negative behavior on your account as a result of you allowing them access to it, then your letting them use your account violates the Terms and Conditions that you agreed to when you first signed up, and should be banned anyway. Riot is perfectly reasonable if you have evidence to back up your claims.

It is possible to still be reasonable while still being resolute and following procedure. I don't feel like the Rioter you spoke to was unreasonable at all. You just have to give them a reason to be reasonable.

Hoox0rz1 votes

{quoted}

To my knowledge, there's no way for Riot to verify your claims of someone else using your account during said toxic game. There are many people out there who will try to use the excuse of "oh, someone else was using my account", or "I got hacked" to weasel their way out of punishment for negative behavior. Regardless of whether or not you actually did or did not commit the negative behavior, Riot has no way of knowing, so they take no chances and ban you. Most unintentionally compromised accounts come from phishing or scam websites, and Riot has put out repeated notices and warnings about them, so they can't be held responsible for what you do with your account info. Again, it doesn't matter if that is or isn't what happened in your case. Your account exhibited toxic behavior, and was banned as a result. If a friend or family member or acquaintance exhibited the negative behavior on your account as a result of you allowing them access to it, then your letting them use your account violates the Terms and Conditions that you agreed to when you first signed up, and should be banned anyway. Riot is perfectly reasonable if you have evidence to back up your claims.

It is possible to still be reasonable while still being resolute and following procedure. I don't feel like the Rioter you spoke to was unreasonable at all. You just have to give them a reason to be reasonable.

There is a very easy way to tell if someone else had access to the account. If you look at the IP addresses from each login its pretty simple to see that two different computers had access to the account. And when the 2 IPs are more than 1k miles apart that doesnt seem suspicious? Sorry but I disagree 100%. Riot isn't reasonable at all imo.

TrulyBland1 votes

IP Spoofing is a thing. Proxys are a thing. Dynamic IPs are a thing. Vacations are a thing.

Just IP addresses by themselves carry little to no information about whether it was the same person that played. And it definitely doesn't by itself prove that your account was actually compromised. People frequently enough give their passwords away to friends or relatives... or boosters. And in none of those cases does it make sense for Riot to revoke the punishment.

They have to confirm your account was actually compromised. And if they can't do that they will hold the account responsible for any actions done on it.

Hoox0rz1 votes

{quoted}

IP Spoofing is a thing. Proxys are a thing. Dynamic IPs are a thing. Vacations are a thing.

Just IP addresses by themselves carry little to no information about whether it was the same person that played. And it definitely doesn't by itself prove that your account was actually compromised. People frequently enough give their passwords away to friends or relatives... or boosters. And in none of those cases does it make sense for Riot to revoke the punishment.

They have to confirm your account was actually compromised. And if they can't do that they will hold the account responsible for any actions done on it.

If that's the case, if an account is hacked then the owner of the account is fucked no matter what. That seems like a good system to have.

Riot: You got hacked? Sucks for you, make a new account and buy more shit. >:)

[slayer-jinx-unamused]

TrulyBland1 votes

First off: If you get hacked typically at least one person in your network is partially to blame for that. So while it would obviously be a dick move, it's difficult to argue against such a policy if it actually was that way.

Secondly: My point isn't that it's impossible to detect compromised accounts, just that there's no "easy way" to tell if someone else had access to the account; especially not purely by looking at IP addresses.

I mean, if you look at this very thread you will find that Riot actually did notice that an account might be compromised and thus decided to lock it. I doubt that falls into the category "You got hacked? Sucks for you."

Jorencice1 votes

{quoted}

"Riot Games" and "Reasonable" don't go together.

Kek looks like you were wrong.

Keep on being a salty ass for no reason.

Big Black Croc1 votes

Except I wasn't salty lmao. Keep on being a dick for no reason.

Jorencice1 votes

{quoted}

Except I wasn't salty lmao. Keep on being a dick for no reason.

Yea no. Calling a company unreasonable is salty.

Big Black Croc1 votes

I was saying an opinion in a calm manner, how the hell I'm I salty?

RiotRiot Tantram11 votes

It's a protective ban for a compromised account. You'll need to contact player support to resolve the matter.

Chromatic Eagle1 votes

Are there emails or something to tell a player that they've been ban for that reason?

Zielmann3 votes

I believe the in-client notice and the email sent to the player both direct the player to contact player support for more details. Though it seems sometimes emails don't necessarily go through or get caught up by spam filters and such a lot.

That said, I do wonder if there's a way they could make it more clear in the notice you get in the client. Like if they change the wording to say "Your account has been temporarily suspended. Please contact player support to resolve the issue and get your account back" and give a link to the page where they need to submit the ticket.

IntellectualMerc1 votes

Agreed. I did not receive the email and all I knew was that when I tried to log in my account had been "permanently banned". Definitely scared me to say the least. Which is why I made this thread.

Zielmann1 votes

This has been an issue for a while, and I've seen Riot respond to quite a few threads just like this in the past. I'm surprised they haven't made any changes to make it more clear for people in your situation...

Regarding your ticket (saw your other response), it can take a couple days to get a response back. And make sure you just wait patiently. If you try to 'bump' the ticket by adding a comment or extra details, it actually kicks it back to the end of the queue.

Angry Monster2 votes

So instead of following the ban msg on your screen to contact support, you went to the boards complaining about it being unfair. When riot was protecting your account.

good job

MrFeelg00d3 votes

[{quoted}](name=Angry Monster,realm=NA,application-id=ZGEFLEUQ,discussion-id=WKIk7i1j,comment-id=00170000000000000001,timestamp=2017-07-28T20:39:31.833+0000)

So instead of following the ban msg on your screen to contact support, you went to the boards complaining about it being unfair. When riot was protecting your account.

good job

So instead of being understanding and empathetic, you just look for a reason to flame someone.

Likewise (b^_^)b

You player behavior regulars really are something, man...

BØLT1 votes

Lol I couldn't help but laugh super hard at this "Angry Monster" character

some people hear what they want to hear and read what they want to read and fill in the gaps with whatever pleases them. the original post from Merc was kind of hard to misinterpret imo

got a notification that it has been permanently banned and that an email with more information had been sent to my email. I have received no such email

IntellectualMerc1 votes

Thank you for the response!

I have contacted player support through a support ticket. However, I have not heard back yet (after aprox 30 hours since making the ticket).

Is there anything else I need to do? Or do I have to just wait until I receive a response?

patmax171 votes

Hi Tantram! Sorry for the hijack, but quick question: is ranked restriction still a thing? When a player flames, he gets chat restriction and then ban, but what is the punishment for intentional feeders, or for people playing to make their team lose?

call me ducks1 votes

I like how you respond to this guy but not to me. Yeah, its becuase you cannot defend riots TOS.

zPOOPz3 votes

Or maybe because most of your posts are immature responses and we all want you to go away

EndlessSorcerer4 votes

This misunderstanding seems to happen relatively frequently.

Perhaps the message would benefit from a change in the wording.

TrulyBland3 votes

In client i can actually understand that they want to keep it ambiguous. I mean, if you think somebody got unauthorized access to the account, you really don't want to tell that person to contact support and recover "their" account.

But yeah, the E-mail should be as clear about this as possible. I don't know how exactly that E-mail looks, but apparently it's not clear enough to avoid all of these cases.

BØLT1 votes

Thanks Tantrum!~

IntellectualMerc6 votes

Wow, thank you for all the quick comments guys/girls. Did not expect to see this many already.

Just as an fyi, I have created a support ticket. That was the first thing I did. I am just worried because I have seen previous threads about people waiting weeks to hear back from Riot.

@Kaioko: It's true that you all basically have to choose to take my word or not about how I'm presenting myself. I'm sure just as many rightfully banned players come on here and complain about Riot as players who actually need help. All I can say is that I stand by what I said in the OP.

I don't believe that I have been using third party applications unwittingly. Really the only thing I use for League is looking up builds and play strategies on moabfire.com

Could someone also explain what you mean by charge-back? My most recent purchase was about a month ago and it went through with no issues as I can see the charge on my bank account statement.

Kaioko2 votes

Charge-backs is just that you make a purchase then your bank doesn't let it go through meaning you essentially stole from Riot which tends to not make them happy.

It doesn't sound like you have third party software either so it's most likely the account compromise thing. They'll respond to you within 1-2 days unless they've got a ridiculous backlog which can happen. You'll be required to change your log-in so as to prevent people from gaining access to your account.

I assume you're not dumb enough to give your account access away to someone and that you've been the only one to make purchases and login on your account.

DrCyanide5 votes

Create a support ticket. Sometimes they "permanently ban" accounts when they think someone is trying to hack into them, then when the real owner creates a ticket on it they unlock it again.

Silent Gravity5 votes

Doxxing is finding and publishing the real world information of a person tied to an account. People can get fired from their jobs if, for example, a Twitter account filled with hate speech and calls for violence is publicly linked to them. For police officers, doxxing is a threat of bodily harm to them and their families.

There is no way that someone threatening to dox you lead to the suspension.

A support ticket is the way to go. If it says, "This account has been permanently suspended" then it's either that your account was compromised (and you need to go through account recovery) or there was a charge-back on a recent purchase (and you need to open a ticket for that too, but I don't know which one.)

If there is a different message, you can either post it here for help understanding, or just go with the support ticket, since they'll be able to explain/help anyway.

IntellectualMerc1 votes

Thanks for the info on doxxing. Glad to know that that is at least not the issue

koshkyra1 votes

You're a strong one. Id be locking my doors and windows right now if someone threatened to do that to me.

zPOOPz4 votes

urge to troll......so strong......must......resist.......

General Esdeath 1 votes

What if I told you I already knew everything about you...JAMES?!?!?!?!?!??!?!?!

:^)

Karfuss5 votes

This sounds like a case where you account was preemptively banned because someone was trying to access it.

ME UNGA ME SMASH4 votes

Damn, I'm used to coming to posts like these and just goofin on people who can't handle that they're toxic but you... Send a support ticket mang. It's possible there's been a mistake. If that's the case, they'll be willing to work with you and unlock your account.

Reket DeAlk2 votes

Just curious, but what exactly does it say when you log in? Does it say "Permanently Banned" or "Permanently Suspended"?

Sounds like it could have been a suspension instead of an actual ban. Riot will do that if they believe your account is at risk for compromise. If that's the case then Support can help you unlock your account once you prove that you're the true account owner.

Zedex1 votes

[deleted]

BØLT3 votes

LOL where do you see it say that it was a ban for toxic? jeez are we reading the same thread? the OP has never said that, nor has riot

IntellectualMerc1 votes

Wow man. You obviously read a different thread from this one. I never said I was previously banned for being toxic (read the title of the thread even).

Riot has even recently posted to say that it was a protective ban for a compromised account (see above).

I think maybe you need to take a break from the forums and relax a bit mate. Not everyone on here is a liar and a cheat.

Zedex1 votes

Never said you were previously banned for being toxic, merely using info i saw on the screenshot of your response from Riot that you shared, who stated you were banned for being toxic.

BØLT1 votes

using info i saw on the screenshot of your response from Riot that you shared, who stated you were banned for being toxic.

Where did you see that???? I am mystified

IntellectualMerc1 votes

Again, that wasn't me. That was another poster. Read the name of the person who posted the screenshot mate.

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