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Permanently banned for no reason (no previous warnings or suspensions)

IntellectualMerc·7/27/2017, 4:11:30 PM·50 votes·7,789 views

Hello there all. I've been playing League for about 3 years now and it has become my go-to competitive game for quite a while. I've never made a post in the community boards (though I have read a lot of threads here). However, after what has just happened, I felt I needed to post in order to try and get some answers.

I went to log into my account this morning and got a notification that it has been permanently banned and that an email with more information had been sent to my email. I have received no such email and do not understand why I have been banned.

To pre-answer some questions, I have never received either a warning or a suspension before. I am not usually toxic (but let's all admit we have the occasion game where we are). Usually I am just talkative and try to be fun with my team/the opponents. I had high honors with the old system and don't use any 3rd party software to cheat.

I am worried that this may have happened due to previous opponent threatening to "dox" my account, as I do not know of any reason for Riot to suspend me. If there is a reason, please explain to me so that I can understand why I have been permanently banned.

I really believe that I do not deserve to be banned and I would love to continue playing league. But if this suspension stands, I don't know if I can start over again with a new account. The amount of skins (not a lot, but still) and particularly the experience with my champs after 3 years would be so disheartening to try and rebuild.

Please, if anyone can help me understand or give me tips on what to do, I would really appreciate it.

EDIT: Yes, I have created a support ticket. Hoping I hear back from them soon...

UPDATE 1: Due to what you have been saying, I went back and checked my account out. The email listed is still mine. I also changed my password and the email notifying me went to the correct account. So I at least know that I can still get into my account and now that I've changed the password others probably can't get in. Still don't know what the issue is though.

UPDATE 2: Riot has recently posted below to let me know that this was a protective ban to prevent my account from being compromised. Thank you for the post mod. Looks like I just need to wait for my ticket to be answered. Sucks that I've missed on playing for (at least) 2 days. But hopefully they respond soon and I can get back to it.

Thank you again to everyone who posted here. It's really great to know that there is a solid community outside of the game as well as inside.

76 Comments

PlsTouchMeGently7/27/2017, 4:32:01 PM18 votes

I'll upvote you, but I'm used to people like you not telling the entire truth. I hope for your sake I don't come back to a Tantrum summoner 11

TiltoverEnforcer7/27/2017, 6:51:45 PM13 votes

I hate to say it, but your proper grammar and calm demeanor go so far. Riot is much more likely to be cooperative with someone who is respectful and humble, rather than commanding and abrasive.

On a side note, if your banning was because of any toxic behavior in-game, they would provide you with chat logs. If they didn't provide you with chat logs, then your account's banning was likely not a result of any toxicity. And if you know you're truly innocent of anything else, then I'm sure Riot will be reasonable and work with you to get your account back in working order. :)

RiotRiot Tantram7/28/2017, 6:20:10 PM11 votes

It's a protective ban for a compromised account. You'll need to contact player support to resolve the matter.

IntellectualMerc7/27/2017, 4:27:24 PM6 votes

Wow, thank you for all the quick comments guys/girls. Did not expect to see this many already.

Just as an fyi, I have created a support ticket. That was the first thing I did. I am just worried because I have seen previous threads about people waiting weeks to hear back from Riot.

@Kaioko: It's true that you all basically have to choose to take my word or not about how I'm presenting myself. I'm sure just as many rightfully banned players come on here and complain about Riot as players who actually need help. All I can say is that I stand by what I said in the OP.

I don't believe that I have been using third party applications unwittingly. Really the only thing I use for League is looking up builds and play strategies on moabfire.com

Could someone also explain what you mean by charge-back? My most recent purchase was about a month ago and it went through with no issues as I can see the charge on my bank account statement.

DrCyanide7/27/2017, 4:17:40 PM5 votes

Create a support ticket. Sometimes they "permanently ban" accounts when they think someone is trying to hack into them, then when the real owner creates a ticket on it they unlock it again.

Silent Gravity7/27/2017, 4:42:10 PM5 votes

Doxxing is finding and publishing the real world information of a person tied to an account. People can get fired from their jobs if, for example, a Twitter account filled with hate speech and calls for violence is publicly linked to them. For police officers, doxxing is a threat of bodily harm to them and their families.

There is no way that someone threatening to dox you lead to the suspension.

A support ticket is the way to go. If it says, "This account has been permanently suspended" then it's either that your account was compromised (and you need to go through account recovery) or there was a charge-back on a recent purchase (and you need to open a ticket for that too, but I don't know which one.)

If there is a different message, you can either post it here for help understanding, or just go with the support ticket, since they'll be able to explain/help anyway.

Karfuss7/28/2017, 2:52:01 AM5 votes

This sounds like a case where you account was preemptively banned because someone was trying to access it.

ME UNGA ME SMASH7/27/2017, 4:20:59 PM4 votes

Damn, I'm used to coming to posts like these and just goofin on people who can't handle that they're toxic but you... Send a support ticket mang. It's possible there's been a mistake. If that's the case, they'll be willing to work with you and unlock your account.

Reket DeAlk7/28/2017, 2:01:40 AM2 votes

Just curious, but what exactly does it say when you log in? Does it say "Permanently Banned" or "Permanently Suspended"?

Sounds like it could have been a suspension instead of an actual ban. Riot will do that if they believe your account is at risk for compromise. If that's the case then Support can help you unlock your account once you prove that you're the true account owner.

Zedex7/28/2017, 3:59:22 PM1 votes

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