Player Experience Improvement

Open Letter to Riot Games:

To whom it might concern,

I am a player of League of Legends since 2012, I just play for fun, of course that I love the competition and all. I only play rankeds most of the time, and I'm not going to complaint about how bad the players are in Silver because each player is where he belongs and I will never say that I deserve a change at Gold or Plat or whatever.

I'm just going to talk about how you can and should improve the Customer/Player Experience. It's true more than 55% of the players are 18- and that will make people be more immature and less wanting to face any consequences of their actions.

I understand the Tribunal System, if someone misbehaves report in the end of the and wait for the result, yes that's what I am doing when someone is flaming and intentional feeding when you clearly see it's intentional, but there is room for improvement. The Tribunal system works but it's based on how much a players actually wants to make it's contribution, my suggestion on this chapter, why not create a dedicate team for this, it wouldn't even require that you actually are hiring people to work at Riot, you have Community Managers you have a lot of people working for you in country, but there is a GAP, 76% of the players play out of the "regular working hours" so this means no actions taken during these times.

Why not create a team of players to manage these issues, take this has your first filter so that the company itself can focus on more important issues, the community is a serious issue and it should be taken care with a five Stars Treatment, for good or bad situations players will be players, but experienced players that can have a more proper contact with others players that can actually take a judgment on most cases that are reported and analyse the behaviors of players, and the Elo Boosting issue that is actually very serious at the end of the Season because everyone wants the rewards, this kind of actions ruins the Player Experience because no actions are visible for them, there is no list of banned players, and this should be an open issue for everyone, the banning system is not clear the time of bans most of the time aren't accurate, I was never banned since I started playing.

Think about it Riot. Create a team of Players, on others games they are called Game Masters, Game Operators or whatever you would like to call them, for some RPs, and if you mesure this the cost vs the benefit, you would see how much the Player Experience would actually improve and with it the all community, the only thing that you need to do is chose wisely the ones for this team. People that are more mature, have the time for this kind of job and want it, it's a very basic interview to do. That's all Riot, and thank you.

Kind regards from a player that would love to see it's gaming experience in League of Legends improved