Is there a way to contact support when getting chat banned?

StripeFox·Jul 6, 2018·1 votes·1,238 views

It really sucks getting chat banned over and over while mostly just defending myself. I main jungler and everyone in my silver elo is complaining only about their jungler. They feed their lane with 5 deaths in the first 10 mins and expect me to help them all the time.

I defend myself with text chat and Iam the one getting chat banned again. This cant be true. Its okay for me to get chat banned when Iam the one flaming but I wasnt and I want a RIOT employee to look over it...

I spent a lot of money on this game and this is just not acceptable...

18 Comments

OleandervineJul 6, 20182 votes

If you're defending yourself, without using insults, flaming, or other forms of harassment, you won't get punished.

Given that you were punished, this is most likely not the case, especially since it takes many games where you were reported logged against your account in order to hit a punishment. Think of it like that punch card you get at a smoothie shop - you don't get the free smoothie until you get 10 punches, so you don't get punished until you get however many games logged against you. You've shown a pattern in your behavior, which is why you got punished. I think it'd be wise to stop "defending yourself" and instead mute the people complaining and move on with your game.

StripeFoxJul 6, 20181 votes

So the only thing I can do is just mute all in game chat? This doesnt seem like the right decision for competitive play.

Normal in game banter shouldnt get you banned. I never ever would send death threats but I might talk about obvious misbehaviour of players (when they int and stuff). So My banter gets me banned while others can keep send death threats and cancer wishes? this system seems to suck...

GeauxxJul 6, 20181 votes

{quoted}

So the only thing I can do is just mute all in game chat? This doesnt seem like the right decision for competitive play.

Normal in game banter shouldnt get you banned. I never ever would send death threats but I might talk about obvious misbehaviour of players (when they int and stuff). So My banter gets me banned while others can keep send death threats and cancer wishes? this system seems to suck...

Drop the ego, you know none of those kids can/will do any of the shit they say. you're just arguing to argue "he started it first" is a bad excuse.

Blame everyone else and everything else, won't make a difference.

Quiet DudeJul 6, 20181 votes

Chat bans are the Darwin Awards of League

StripeFoxJul 6, 20181 votes

It just frustrates me... Normally I dont cry about stuff on forums, but this is just outraging... Played my 3rd game in a row with an obvious troll (inting) and Iam the own getting banned and punished...

Quiet DudeJul 6, 20181 votes

Think critically with me here: why do you think you got a chat ban? Its ok self to self reflect- thats technically not cheating at this question

VoldymortJul 6, 20181 votes

There's no such thing as self-defence in chat - you're not in danger from people's chat and typing back doesn't protect you from anything. The only thing in danger is your ego. Muting is the actual self-defence.

StripeFoxJul 6, 20181 votes

Well, that one guy send a death threat... so should I just silently listen to it?

Quiet DudeJul 6, 20181 votes

You should report it... now should you... defend yourself?

[A]. Yes I should defend myself and flame back [B]. Say nothing and report him. [C]. RETURN DEATH THREAT FIRE

VoldymortJul 6, 20181 votes

Do you know that guy? No

So why do you give a broken dime on what he has to say? Save your arguments for the people whose opinions you actually care about, not randos you just met in an online game!

StripeFoxJul 6, 20181 votes

Its not about that guy expecially. Its a principle that this system of chat banning people is off in so many levels when it doesnt ban players throwing death threats out.

Just my oppinion :/

VoldymortJul 6, 20182 votes

I disagree!

See last 5 lines of his chat log and then tell me again how "death wishes" are not punished

Kei143Jul 6, 20181 votes

So .. in your principle .. if you receive a death threat, you need to counter attack them back?

Weird principle .

AeroWaffleJul 6, 20181 votes

You can contact support through here; https://support.riotgames.com/hc/en-us

But they'll likely tell you that "defending yourself" is not an accepted excuse for flaming. You're not actually defending yourself if you're insulting them back (since nothing you say can actually stop them from continuing to flame you). So it's just retaliation.

You have the mute feature if you want to stop seeing their chat and the report tool if you want Riot to be informed of their poor behavior. There is no legitimate excuse to drop to their level and continue the argument.

ModThe DjinnJul 6, 20181 votes

I defend myself with text chat and Iam the one getting chat banned again.

Counter-attacking someone or responding with insults/condescending comments/negativity is not defending yourself. Respectfully standing up for yourself or muting the other player is.

You can send in a ticket to Player Support or post your chat logs here, but I suspect that the manner in which you responded to them violated the rules, and as a result you would face punishment.

StripeFoxJul 6, 20181 votes

No one cares about the chat log anyway. Especially it only shows my messages not the whole context which renders the "log" useless.

So I will just play my restricted games and will disable / auto mute everyone from now on... What a game LoL has become...

Sad thing is that it seems that death threats and cancer wishes are no problem at all. The same goes to being afk, intantional feeding and other trolling. 3 games in a row now but I get a chat ban after 1 game.

Quiet DudeJul 6, 20181 votes

{quoted}

No one cares about the chat log anyway. Especially it only shows my messages not the whole context which renders the "log" useless.

Thats the point. What other people don't affect your consequences. Only YOUR actions do.

So I will just play my restricted games and will disable / auto mute everyone from now on... What a game LoL has become...

Yes indeed, thank you Riot for chat banning people who deserve it.

Sad thing is that it seems that death threats and cancer wishes are no problem at all. The same goes to being afk, intantional feeding and other trolling. 3 games in a row now but I get a chat ban after 1 game.

People who make death threats are usually instabanned. The AFK, feeding, and trolling come in time.

Now, breathe, learn from this, and move on.