Boards›Player Behavior

what's going on with the 3rd party programm banns?

Solphenx··3 votes·746 views

I have already submitted a support ticket under REQUEST #20604309

Story: I've been a player since Season 2 and have never had any issues. Yesterday, when I was in the middle of a normal game, I suddenly received message that my League of Legends client will close and that my account __ was permanently suspended for the use of malicious 3rd party programs or modifications to your League of Legends client. I have never received a warning, suspension, or even a chat restriction before. I certainly have never used any illegal programs/hacks before and am willing to do anything prove it. I'm really not sure what's happening there? And I can see so many people have the exact same situation with me at this point.

The only software that I use are:

  1. Skype (for communicating with friends) and I do not believe that would have caused the ban.
  2. Lolreplay through website na.op.gg for watching friend's games when I am too lazy to log into the client myself.
  3. Razor Synapse (for my keyboards)

Riot, if you see this, can you please tell me exactly I am being accused of? I believe this ban was done in mistake. And any people know how to solve this problem? And the RIOT support won't help, I don't know why they exist for? They just keep robotic reply and insist their opinion.

8 Comments

Jötunheimr1 votes

A lot of people are getting banned for 3rd party apps on their computer. Send in a ticket and resolve it with them, they will most likely give your account back. Just be polite when writing the ticket.

Solphenx1 votes

I sent a ticket yesterday but all i got is very robotic reply. I'm not sure if player support really exist in riot.The reply is shown below which is totally useless for resolving the problem:

Spine Splitter (Riot Games Player Support) Feb 24, 03:08

Hello Solphenx,

Your account has been permanently suspended following the use of scripts, hacks, exploits or unauthorized third-party programs in League of Legends. Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:

NA: http://na.leagueoflegends.com/legal/termsofuse EUW: http://euw.leagueoflegends.com/legal/termsofuse EUNE: http://eune.leagueoflegends.com/legal/termsofuse OCE: http://oce.leagueoflegends.com/legal/termsofuse

Jötunheimr1 votes

You need to reply back in that ticket asking for help with the situation, they always send a automatic reply to people, you just need to ask for someone to help you and they will direct you to someone else or the person will help you out.

A Dope Potato1 votes

Except for the fact that 99% of the time when I get the first reply they always close the ticket immediately without giving me any room to explain anything. And half the time the responses never solve anything or address the main problem. My account is from 2009 beta and I have never been banned for anything. Not even sure I've ever received a warning before. I've tried my hardest to be a friendly/helpful player and this happens without even a single warning or detail aside from the automated responses.

Jötunheimr1 votes

Just because the ticket says "Solved" doesn't mean it is closed. If you go to the bottom and it says "This request is closed for comments. You can create a follow-up." Then the ticket is closed, if it lets you type, then it is not closed and you can reopen the ticket by just replying. If you wait too long to reply back, it will be marked as solved and they will close the ticket. They usually do that after a day or two.

Zafy1 votes

Thats what I've done. Heres to hoping that they actually investigate further and help me out.

qetzel1 votes

You switch your summoner spell keys around a lot. This normally suggests that more than one person is playing on the account. The other person may have been using scripts. This si part of the reason you shouldn't share your account - you don't know what the other person is doing on it.

30jfMHGMqU1 votes

If you've ever bought an elo boost before, most elo boosting websites use scripts to win games. It is the only sure shot way for them to make money. If they lose a game, they have to waste 2x the amount of time/effort to make up for the loss. There are far too many websites out there that offer consistent wins vs the amount of people who are actually good enough AND willing to boost people legitimately. In the end, these boosting sites hire players who are "better than average" and with the aid of hacks to play like a "challenger" to get you your wins.

TL;DR: Boosters use scripts, scripts will get you banned. While it is not directly your fault as you have been lied to, you are in the end help responsible for any actions on your account. Best you can do is send in a ticket and ask RIOT to take mercy and reduce the punishment - aka punish you as someone who got a boost instead of someone who used hacks.

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