Boards›Player Behavior

We need a way to report players for behavior outside of games. (Fixed)

Cøckmønger··16 votes·2,782 views
http://i.imgur.com/IsTNJU0.png

I got called out previously for leaving names in. My apologies, I didn't catch that part of the rules. Here is the original post with the other person's name edited out:

It's tiring to have other players escape reporting because of the lack of report system beyond post-game lobby. There's a lot of disrespect and harassment that occurs outside of gameplay. Here is the example that really bothered me from my most recent game: The player devalued my opinion because I'm unranked, and called me trash or shit as much as possible. He then looked around my profile and added me for more harassment. Here is the chat log:

> [11:41AM] Hate Star: hi buddy > [11:41AM] -----: oops sorry > i was looking at your profile > [11:41AM] Hate Star: did my lack of playing ranked offend you > [11:41AM] -----: trash > [11:41AM] Hate Star: its ok man > you dont need to obsess over me > im just another player > [11:41AM] -----: yeah ik > theres a lot of bad players > aw you even > dedicated your status to me > so nice > [11:41AM] Hate Star: mhm :) > [11:41AM] -----: youdont need to obssess over me > [11:41AM] Hate Star: well, not just to you > i get that a lot > this one goes out to all of you > [11:42AM] -----: oh i'm not the only one > [11:42AM] Hate Star: i dont like taking the game too seriously, so i dont play ranked > but i get a lot of hate for it then > [11:42AM] -----: no you get hate for it because you're bad lol > [11:42AM] Hate Star: people not valuing my opinion because i just do blind pick > is it ok if i delete you > im not a big fan of verbal harrassment > [11:42AM] -----: yeah please do > [11:42AM] Hate Star: ok <3 > [11:42AM] -----: i dont like garbage on my list. > [11:42AM] Hate Star: better luck next game > hope for the best > [11:43AM] -----: pray i dont get you. ):

For reference, here is what I'd changed my status to: > unranked = bad #LoLLogic

I've searched all over the League of Legends site, and it's frustrating that their report and contact methods are so extremely limited. I couldn't even find a way to get directly in touch with Riot other than submitting a ticket for technical issues and the like. The company talks so constantly about removing the toxicity from the game. If they really mean it, then we need a more reliable system for reporting negative conduct.

58 Comments

Deep Terror Nami7 votes

When you submit a Support Ticket to report a player, it will get forwarded to a Player Behavior Specialist. They don't give it to technical support.

Awkward Couch1 votes

I would also add in the unedited screenshots as proof.

Cøckmønger1 votes

I did that last time and got the thread deleted for shaming.

Awkward Couch2 votes

Add the screenshots with the ticket. Sorry I should have made that clear.

Cøckmønger1 votes

I didn't even make it that far. My attempted ticket submission redirected me to keyword-relevant FAQ. It was not helpful.

Awkward Couch1 votes

Try to make a ticket under Technical Issues. That's what I've done when I've submitted tickets.

Cøckmønger1 votes

The issue there is I'm not receiving an option to report a player. I can only submit tickets for things like technical issues, as I said.

Deep Terror Nami1 votes

I know there isn't an option. They don't want you using tickets as your first option to report a player. Pick any option and it will get forwarded appropriately.

Daen2 votes

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=UHs0M1Yl,comment-id=000100010000,timestamp=2016-01-04T21:08:32.969+0000)

I know there isn't an option. They don't want you using tickets as your first option to report a player. Pick any option and it will get forwarded appropriately.

This is true, but I also don't think removing the obvious option is a great way to accomplish that goal. It probably adds a bit more effort on Riot's end too, since they'd have to identify whether it's a behavioral request based on incomplete data rather than just having it pre-sorted.

Daen11 votes

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=UHs0M1Yl,comment-id=0001,timestamp=2016-01-04T20:29:29.553+0000)

When you submit a Support Ticket to report a player, it will get forwarded to a Player Behavior Specialist. They don't give it to technical support.

I think the point the OP is making is that there isn't a good category for sending in a ticket about player behavior. You basically have to guess at whichever category is least inappropriate, which is a pretty bad experience for those trying to submit a support ticket. I've actually seen people talking about this a lot and feel like it's definitely worth a discussion.

Deep Terror Nami1 votes

The title of the post seems to suggest that it isn't possible so I'm only explaining why it is and what needs to be done, not suggesting that Riot can't improve.

Troll Armada2 votes

I feel like Riot employees laugh at all my tickets and reports. I have nothing to base this one, it's just a feeling.

StickyDice2 votes

I know the feels believe me ;_;

Troll Armada2 votes

You know it's odd, I mean this is just me and what do I know, but if I really cared about people submitting tickets about in game player behavior, I would list it as an option in the support ticket system.

High52 votes

I've found that taking screen shots and reporting the worst posts works pretty well. Many times, just saying that you're taking screen shots will end a lot of the stupid.

Chat can often be like a 4th grade bus stop or social media shaming. It's incredible what happens when people are held accountable for what their saying though.

I'm not always positive, but I try to be constructive. Poor neutral objective management and poor warding are my biggest pet peeves. I hadn't figured out sighstone / sweeper upgrade until someone told me. Now it's automatic and I win far more games when playing support.

Troll Armada2 votes

how is it automatic? I think u still need to upgrade it, even the sweeper you have to manually remember to upgrade.

Anyway, as to what you are saying, I've noticed that both a regular troll activity/ and just a normal bronze or preranked behavior is to call for dragon or baron when the entire enemy team is missing, and dragon/baron is completely unwarded. Nearly impossible to know which is which without context of rest of game, so it can be hard to identify trolling in this manner.

Anyway, my other favorite is the, what I imagine isa little girl with her hand on her hips deciding that if nobody gonna do baron, then she gonna stand there until someone comes, it doesn't matter if a better objective exists or not, that person has decided that it's time.

http://cache3.asset-cache.net/gc/103224860-angry-little-girl-dressed-in-a-blue-dress-gettyimages.jpg?v=1&c=IWSAsset&k=2&d=y3yh69ddKoomBWR%2BbCrgqRgLimxKAKt6uNjBnWCRW3kkRYpGBqcMbFbBs3p3n%2F1R

"ima stand in this place until everyone comes to do baron! ...or as usually happens they are killed"

High51 votes

I haven't done that for Baron, but I have loitered around Herald :/ Maybe I should learn Annie. She must have that pose as an animation.

It's not automatic and I don't think it would help people if it were. When I say automatic, I've gotten in the habit of upgrading from yellow trinket to sweeper as soon as I buy a sighstone.

Placing pink wards vs Eve or making sure to get the upg sweeper vs Shaco should be automatic too, but I understand many people don't know all the champions.

Chasing an "invisible" Shaco around and then punching him in the face when he becomes visible again is so much fun.

lolptwo4 votes

A couple things here. I've submitted a ticket before about things way worse than this and the response I got from the Riot employee was in a nutshell. "Don't add random players". While at the time I was furious about his seemingly lack of care of what the person was saying it's actually kind of true.

Why should Riot dedicate a banning system for chat rooms outside of their game? They can't possibly police that, first they actually have to do an in-audit to make sure you aren't photoshopping it.

Secondly, it has zero impact on the In-game gameplay and experience,, if you remain to talk to these people..you are pretty much participating in your own abuse. A funny example is when Comedian Louis CK says a guy tried to make a motion for him to move down the window to abuse him while driving and he was like "Why should I roll down my window, I'm sorry i'm not participating in my own abuse"

Pre-game makes sense. Champ select can effect the gameplay and outcome of a game. Post Game you can literally just end all forms of conversation without ANY repercussions with the click of a button.

I personally have had people do this to me and I ONLY entertain adding them when I'm actually in a mood for a laugh, when I get bored and done I just block them. Simple. If I stay post game chat, it's because I want to hear, when I'm done listening or done laughing I just leave. They can try to spam add me and I just block them. Simple..

TL;DR: It would be way too much effort and money invested in something that has absolutely ZERO effect on the actual gameplay of the game. If you are getting harassed post game, it is completely at your own discretion.

Cøckmønger3 votes

You're basically advocating to let toxicity continue without taking action under the classic argument of "just ignore it and maybe it will stop."

lolptwo4 votes

Did you read any of what I just said? I said I've tried submitting a ticket. My response was basically saying "why are you participating in your own abuse?"

Because that's what you're doing. Nobody is forcing you to engage in conversation with these people post game. It has literally ZERO effect on the gameplay of the game and your account. It's not related to Pre-Game chat(where it DOES effect you) and In-game chat(where you HAVE to deal with it). Post game and out of game chat is a private conversation and i'll repeat what Riot told me in my submit a ticket "If you don't want to be harassed on the off chance someone is adding you for that, don't add people you don't know".

**> is it ok if i delete you

im not a big fan of verbal harrassment** - imagine if you thought of this brilliant idea as soon as he began being toxic to you. Problem solved, he literally can't do anything to you..why would Riot invest in a whole new system for something that can be solved with a click of a button. Like I don't condone his behavior in any way, but it's completely preventable by you. Do I want to be abused - Click no

Cøckmønger3 votes

I added him for the evidence. I know I could have rejected him. If you read the chat log, you can see I wasn't taking him seriously, I just wanted the screenshot as proof. My issue isn't so much with him as it is with the flawed report system. Just because I didn't take it too personally, that doesn't mean I want him to be free to verbally abuse other players in the future. Someone else along the way may take it harder than I did.

lolptwo1 votes

Chances are if he's doing it out of game. He's doing it in-game, and will be punished. No worries

Anihaku1 votes

If he flamed you throughout the game, did you report him? It sucks to be a part of a community of haters, but that is the unfortunate reality of it. The post game chat you had with him after you added him as a friend was rude yes.....but he was careful with his wording (trash and garbage being the worst). If you were to compare that text with common flame/toxicity it would definitely register on the low side IMO. There was no profanity/name calling/etc... He was just being rude by calling you out for a bad game. This kind of behavior shouldn't happen, but it does.

It seems like the in-game content was a lot more severe according to you, I wish we had some insight to what was said in game. This is most likely the reason why you are getting so much flack. If it were me......I would have posted the most severe forms of toxicity and not the text you provided.

If the point of this post was to get sympathy or awareness to toxic behavior......unfortunately what you provided isn't going to get the community riled up as a whole because most toxic behavior is far worse than what was presented.

Does that mean it doesn't matter??? Absolutely not.

Does it mean that everyone will sympathize with you about what happend? Most likely not.

The LoL community as a whole seems to be very desensitized to forms of toxic behavior. We see it so much that most just ignore and mute the problem. All I would add to that is a report after game.

Cøckmønger1 votes

The scenario I posted was used just as an example of how flaming can continue outside of gameplay. I'm not burnt up by it. Yes, what he said thereafter wasn't too harsh. Comparitively, in-game there was a lot of blaming in /all chat and more vulgar words. My main point in making this post is not to gain your sympathy, but to highlight how there's not an option to report another player past the game. I know it's not common, but there are times when a toxic player will hold off on showing their true colors until the game is over, and if Riot wants to keep our faith that they're doing what they can to improve the community, there needs to be a way to take action against them.

Anihaku2 votes

I feel you on this, I wish all of the toxicity was gone from the game. I hope you actually reported this summoner because that is STILL the best means to get action. The community seems very cynical when it comes to toxicity and I just wanted to point out the main school of thought on the topic.

About the after game toxicity.....I haven't experienced this often, but it does happen. Your idea is a good one,but I think it would be harder to implement like some of hhm comments above.

What I would like is........the added bonus of not ever being matched with a summoner once they have been added to my block list. I doubt the system actually does this....but would be cool if they did. This would create que time issues, but hopefully only for the toxic summoners :P

TheBadness1 votes

{quoted}

Did you read any of what I just said? I said I've tried submitting a ticket. My response was basically saying "why are you participating in your own abuse?"

Because that's what you're doing. Nobody is forcing you to engage in conversation with these people post game. It has literally ZERO effect on the gameplay of the game and your account. It's not related to Pre-Game chat(where it DOES effect you) and In-game chat(where you HAVE to deal with it). Post game and out of game chat is a private conversation and i'll repeat what Riot told me in my submit a ticket "If you don't want to be harassed on the off chance someone is adding you for that, don't add people you don't know".

**> is it ok if i delete you

Being rational with idiots like the OP is pointless.

  1. You've already brought up the point about how he accepted the friend invite, which was sent by ACCIDENT and clearly shows it by the other player saying "oops sorry, was trying to look at your profile". Yet he makes excuses, then complains about the result knowing full well that the guy thought he was trash.

  2. Then he antagonizes him by saying "does my lack of playing ranked games offend you". The fact that he went through the trouble of accepting the friend invite, then antagonizing him, shows clear evidence that he's a troll that's looking for a reaction.

  3. The fact that he goes through the trouble of getting "evidence" so he can make a post about it on the forums is a good indicator that he probably trolls people in game as well so he can get "evidence" to justify a report.

  4. In the chat log, it shows the other player saying that the OP dedicated his status to him. Then the OP says that it's not really just for him and that "he gets that a lot". Wonder why? Probably because he trolls everyone to get in as many reports as possible.

  5. Then the OP goes on to say how you're advocating the other players toxicity and allowing it to continue. But doesn't even bring up the fact that the other players behavior most likely stemmed from him being a troll.....but we can't confirm this with 100% certainty because riot's too fucking retarded to implement a replay system, so trolls like this are free to abuse the reporting system at will.

Aeszarck4 votes

I'n really impressed with how you talked with the player. You were extremely polite, and that's a huge thing considering how few people are polite and how even fewer people can stay calm when dealing with angry, mean people.

Cøckmønger3 votes

I'd been trying to deescalate for a while, even tried joking with him a bit, but he was endlessly rude. :/

Kanzler3 votes

So you added him to your friends list, didn't remove him when he started saying what he said, and are now crying because your feelings got hurt?

This situation was 100% avoidable by you without impacting your ability to play the game in the slightest. Grow up.

TeemoJenkins2 votes

I've personally stopped adding players I'm not expecting after I had three invites this weekend only to find out it was a trio of kids from the Boards that all added me just to harass me. It was good for a laugh, but not worth the 11 seconds it took me to block them.

Cøckmønger1 votes

I assumed he was intentionally adding me to continue the harassment, so I acceppted the add to get evidence.

LostFr0st2 votes

Submit the ticket under: "I have a question about league of legends" <--- this is basically the umbrella for all of the above without enticing people to report others.

You can add in the subject line what it is actually about so it'll be easier for them to get it to the right people.

-LostFr0st

Troll Armada2 votes

Careful though, if you select the wrong option, on that last menu item, you go into the support FAQ's site....

Left Hook Larry2 votes

All you had to do was press delete. In a game you can't leave, here you can, so stop bitching

themachamp2 votes

[{quoted}](name=Hate Star,realm=NA,application-id=ZGEFLEUQ,discussion-id=UHs0M1Yl,comment-id=,timestamp=2016-01-04T20:16:54.740+0000)

I got called out previously for leaving names in. My apologies, I didn't catch that part of the rules. Here is the original post with the other person's name edited out:

It's tiring to have other players escape reporting because of the lack of report system beyond post-game lobby. There's a lot of disrespect and harassment that occurs outside of gameplay. Here is the example that really bothered me from my most recent game: The player devalued my opinion because I'm unranked, and called me trash or shit as much as possible. He then looked around my profile and added me for more harassment. Here is the chat log:

> [11:41AM] Hate Star: hi buddy > [11:41AM] -----: oops sorry > i was looking at your profile > [11:41AM] Hate Star: did my lack of playing ranked offend you > [11:41AM] -----: trash > [11:41AM] Hate Star: its ok man > you dont need to obsess over me > im just another player > [11:41AM] -----: yeah ik > theres a lot of bad players > aw you even > dedicated your status to me > so nice > [11:41AM] Hate Star: mhm :) > [11:41AM] -----: youdont need to obssess over me > [11:41AM] Hate Star: well, not just to you > i get that a lot > this one goes out to all of you > [11:42AM] -----: oh i'm not the only one > [11:42AM] Hate Star: i dont like taking the game too seriously, so i dont play ranked > but i get a lot of hate for it then > [11:42AM] -----: no you get hate for it because you're bad lol > [11:42AM] Hate Star: people not valuing my opinion because i just do blind pick > is it ok if i delete you > im not a big fan of verbal harrassment > [11:42AM] -----: yeah please do > [11:42AM] Hate Star: ok <3 > [11:42AM] -----: i dont like garbage on my list. > [11:42AM] Hate Star: better luck next game > hope for the best > [11:43AM] -----: pray i dont get you. ):

For reference, here is what I'd changed my status to: > unranked = bad #LoLLogic

I've searched all over the League of Legends site, and it's frustrating that their report and contact methods are so extremely limited. I couldn't even find a way to get directly in touch with Riot other than submitting a ticket for technical issues and the like. The company talks so constantly about removing the toxicity from the game. If they really mean it, then we need a more reliable system for reporting negative conduct.

Well, im not big for blaming the victim but...why did you add him if you knew he was a toxic fk?

PDE5 Inhibitors1 votes

Or you can grow up and block the person instead of instigating them? Oh wait, that would stop your circle jerk.

Jean Genie4 votes

[{quoted}](name=PDE5 Inhibitors,realm=NA,application-id=ZGEFLEUQ,discussion-id=UHs0M1Yl,comment-id=0005,timestamp=2016-01-05T00:53:41.490+0000)

Or you can grow up and block the person instead of instigating them? Oh wait, that would stop your circle jerk.

Seems pretty selfish, why should other players have to deal with this guy's negativity?

PDE5 Inhibitors1 votes

Why should players have to deal with people like OP that try and get them to flame? Causes of toxicity are much worse than toxicity itself.

Cøckmønger1 votes

I didn't bait him into flaming. I let him add me because I knew he'd have more hateful things to say and I wanted to get a screenshot of it. He'd been verbally abusive in-game and in post-game lobby without me saying anything against him.

Troll Armada2 votes

[{quoted}](name=Hate Star,realm=NA,application-id=ZGEFLEUQ,discussion-id=UHs0M1Yl,comment-id=0005000000000000,timestamp=2016-01-05T04:35:02.052+0000)

I didn't bait him into flaming. I let him add me because I knew he'd have more hateful things to say and I wanted to get a screenshot of it. He'd been verbally abusive in-game and in post-game lobby without me saying anything against him.

I usually add my trolls to the block list as well in post game lobby. Sometimes I hit add as friend by accident if I'm not paying attention, but then quick block them.

Although, the troll in me finds this to be a funny passive aggressive way of giving them the finger, I actually hate when I do this since it might trigger them as to the fact that I'm on to them, and the last thing I want is another scary nerd stalking me in the ranked queue.

PDE5 Inhibitors2 votes

Let's not lie here. You want to say stupid shit like, "mind if I remove you from my list, I don't like people that verbally abuse my po lil heart with bad words". Like...why not just report him if he was toxic in game and move on with your life? It's not rocket science.

Anihaku2 votes

I can't help but get weak by your wording. Your sarcasm and irritation with the OP is surprising, yet very entertaining. I was not expecting such passion from this.

TLDR: I give you a 10 for voice.......what else you got O.o

Po lil heart [zombie-brand-mindblown]

PDE5 Inhibitors1 votes

Thank you good sir :)

Troll Armada1 votes

The worst thing you can possibly do on planet Riot, is calling out a thought criminals in this manner. For that there can never be forgiveness.

Troll Armada1 votes

In all fairness to Riot, adding an option to a drop-down menu is a lot more complicated than it may appear at first.

There are interrnal political issue to consider:

  • establishing a project plan to create the new list item
  • getting a budget for the project and later maintenance projections
  • setting up the meetings and getting buy in from the business on both the concept and
  • the exact verbiage to be used in the potential new drop-down list item

and then, then, there are the numerous technical hurdles:

http://www.w3schools.com/tags/tag_select.asp

This live example shows the complexities you might have missed:

http://www.w3schools.com/tags/tryit.asp?filename=tryhtml_select

[slayer-jinx-catface]

The Governer1 votes

Since when has HTML had anything to do with their Adobe AIR client or the new client which they announced will be released in 2016?

If you are telling me that it can be done via adding a drop-down menu in the main screen of the client (which is constructed by HTML and some other javascripts etc), I can assure you they won't. They will add a new option to the client side instead.

Adding an option like this is easy. Setting up rules against post-game offences and selecting the verbiage of the options aren't, however.

Troll Armada2 votes

~~oh snap! you're right! ~~

I thought "outside of games." meant outside of the client too...,meaning their support web site.

...nope i take it back, he even mentions the web site in his post as one of the methods requiring work:

"I've searched all over the League of Legends site, and it's frustrating that their report and contact methods are so extremely limited. I"

It would be nice if we could do that inside the client, along with snapping a photo of chat during the game so that YOU don't have to go afk and troll in order to take a screenshoit of another troll.

It would also be nice if I could have in client notes for toxic little trolls riot has placed back into my team for round 2 so that I know what to expect. I would make something like this for the community, but I'm afraid that the way it is now, I would be stalked by every mmr booster and casual troll in league for daring to stand up to them, and help players defeat the cheaters.

For that there needs to be a change in the current strategy at riot: http://wonderopolis.org/wp-content/uploads//2015/03/1425_3.jpg

and telling people "you've got less of a chance of getting trolls because 4 out 5 is less than 5 out 5....lol"

The Governer1 votes

Well, the Riot Support is intended to be used as a technical support/account recovery website, more than a "player moderation management" website, which is why the options are limited and which is also why when you submit a ticket reporting a player for reportable offence. it is usually not very well-handed by Riot. They either give you the "Why do you let him bully you" response, or "we do not look into offences outside of the game because of technical difficulties".

Again like I said, it's not hard to build in a reporting function for outside-of-game-but-inside-client offences in the client. It's hard however, to establish criteria for these offences. And if they really plan on doing this, they may follow what they did with in-game offences, aka allowing the community to decide what is offensive and reportable and what not in general, instead of pounding their own Iron Fist onto the community.

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