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Decisions Riot Has Made For Me and My Account... Help and Opinions Please!

DeWildBeast··4 votes·1,464 views

Hello League of Legends community. I've been a member of this community since June 2012! I recently had taken a break from this game from about July 2014 until about Nov. 19th. Since coming back... My main account had been compromised and I cannot find it anymore due to summoner name change. So I contacted Riot hoping to receive my account back and this is one of the responses I've gotten from them.

"I understand it is a tough pill to swallow that all this content is gone but I can not compensate you for this lost account. I'm sorry that this account has taken this course but account security is one of our biggest concerns and I know you would not like it if someone else was using all the content you purchased."

Now keep in mind I've spent over $400 easily on my account and had a skin for almost every character up to Knar. The reason I create this today is because I find it very hard to believe that this great company cannot even compensate me for anything; instead they must "delete my account for security" and because "I would not like it if someone was using all the content I purchased."

This in no way to shame Riot or anyone involved I would like to see something turn out from this instead of my items that I PAID for and that the other person PAID (if they spent anything).

PLEASE LEAVE FEEDBACK AND VOTE ON THE POLL!

**LoL quick side not my friend told me to add. I legit sold my computer to lose weight then when i met my goal i could buy a new one. Which I lost 40lbs XD **

39 Comments

RogueWill2 votes

Wasn't it registered to an specific email? I don't think you can change the email that was originally associated with it. There also facebook and youtube association to prove is yours, plus any credit card transaction? There should be logs about all that but you would have to provide some real life information.

DeWildBeast2 votes

{quoted}

Wasn't it registered to an specific email? I don't think you can change the email that was originally associated with it. There also facebook and youtube association to prove is yours, plus any credit card transaction? There should be logs about all that but you would have to provide some real life information.

Yes! Exactly I've proven I know all the info about money spent on this account and you can change the email!

dEAdbUs1 votes

Best answer yet.

Deep Terror Nami1 votes

You can't find it? The account name does not change. If you can log into the website you'll see the summoner name (banned accounts can still use the forums). I've never heard of them "deleting" an account, as opposed to simply suspending it.

ModWulf Helhammer1 votes

I think what he meant is that someone hacked his account, and changed all the information on it, so that he can no longer access it and he can't find it. If you found out someone's credentials, it wouldn't be all that hard to do really

Jubbinaut1 votes

{quoted}

I think what he meant is that someone hacked his account, and changed all the information on it, so that he can no longer access it and he can't find it. If you found out someone's credentials, it wouldn't be all that hard to do really

There's a whole system they have in place for account recovery, explicitly for use in cases where this has happened. There's more to this story.

ModWulf Helhammer1 votes

Well yeah, but if someone got complete access to your account before you realized it, they could change up everything and it would be nearly impossible to do anything to fix it, at least from what I can tell. Not saying that you're wrong, and there isn't a possibility that there is something else here, but it is also possible for him to be telling the truth

Jubbinaut2 votes

{quoted}

Well yeah, but if someone got complete access to your account before you realized it, they could change up everything and it would be nearly impossible to do anything to fix it, at least from what I can tell.

Sure, they can change everything - passwords, associated email address, Summoner name, whatever.

But Riot has records throughout the history of the account that they can use to verify the original owner. Sample questions I've seen: email address used for account creation, first champion purchased, first skin purchased, last 4 digits of credit card used for first RP purchase. There's more (my memory sucks), and many of them would be a challenge for even the original owner to answer, but the point is that it doesn't matter what a hacker does to the account, because Riot doesn't verify account ownership by current settings, but by earlier ones.

Not saying that you're wrong, and there isn't a possibility that there is something else here, but it is also possible for him to be telling the truth

Let me be clear: there's not a doubt in my mind that every word of his post is absolutely truthful - or the truth as he sees it in the case of statements of opinion. That doesn't mean that he's told us everything that's true and relevant. Nor does it mean that he knows everything that's true and relevant.

I'm not accusing him of lying - not even of lying by omission. I'm simply stating that there's more to the story than what's up there - because there is some reason that Riot refused to return the account, but it's not up there.

DeWildBeast1 votes

{quoted}

Sure, they can change everything - passwords, associated email address, Summoner name, whatever.

But Riot has records throughout the history of the account that they can use to verify the original owner. Sample questions I've seen: email address used for account creation, first champion purchased, first skin purchased, last 4 digits of credit card used for first RP purchase. There's more (my memory sucks), and many of them would be a challenge for even the original owner to answer, but the point is that it doesn't matter what a hacker does to the account, because Riot doesn't verify account ownership by current settings, but by earlier ones.

Let me be clear: there's not a doubt in my mind that every word of his post is absolutely truthful - or the truth as he sees it in the case of statements of opinion. That doesn't mean that he's told us everything that's true and relevant. Nor does it mean that he knows everything that's true and relevant.

I'm not accusing him of lying - not even of lying by omission. I'm simply stating that there's more to the story than what's up there - because there is some reason that Riot refused to return the account, but it's not up there.

1st message "Thank you for providing me with this information. We have an account support team in place dedicated to resolving issues like this one, so I need to transfer your ticket to proper team that will investigate this account."

2nd message (from different admin) I'm sorry but because this account has been compromised for an extended period of time I am going to have to permanently ban this account. I understand that this is inconvenient and rather harsh, but in situations like this we need to lock down accounts that are becoming an issue for multiple players.

If there is anything else I can do for you please let me know but if it is regarding this account I'm afraid this issue is close.

My Messages in regard 1st "Well I've spent from my money over $400 in RP and you can easily research that... I enjoy playing your game and I will continue to play but please there has to be something you guys can do for me... I know everything about the account and its so much money to throw in the trash. I know in other games that I've played like CS:GO they duplicate items that have been lost. This would be a great inconvenience for myself to spend money and just stop playing for a bit after Knar was released then lose everything that i have spent money on..." 2nd "It has nothing to do with progression or anything. My main point is, to delete everything I've paid for would be ridiculous. If you gguys could research into what things i had when Knar came out that was when i stopped playing." 3rd"what im trying to get at is RP Credit for the money that i spent before i stopped. Im currently leveling my smurf"

Then last response from admin "I understand it is a tough pill to swallow that all this content is gone but I can not compensate you for this lost account. I'm sorry that this account has taken this course but account security is one of our biggest concerns and I know you would not like it if someone else was using all the content you purchased.

If there is anything else I can do for you let me know, but I will not be able to give you content for this lost account."

Thanks for the feedback if anyone else wants to help please continue!

Deep Terror Nami1 votes

With the second message, it sounds like it appeared to them that you had sold/traded the account and decided to get it back later since you didn't report it compromised earlier. This is not an uncommon practice among people that sell their personal accounts.

It'd be reporting your credit card stolen 4 months after someone else started using it.

DeWildBeast1 votes

Ah I see. I guess that's a viable way to see it.

Thanks for the feedback!

DeWildBeast1 votes

The sad part about it is I really lost interest in this game for the longest time and decided to play other things such as Arma 3, CS:GO (Hit that Global before quitting), And went back to WoW which was also funny because it was hacked but they reverted all of my items!

DeWildBeast1 votes

{quoted}

But Riot has records throughout the history of the account that they can use to verify the original owner. Sample questions I've seen: email address used for account creation, first champion purchased, first skin purchased, last 4 digits of credit card used for first RP purchase. There's more (my memory sucks), and many of them would be a challenge for even the original owner to answer, but the point is that it doesn't matter what a hacker does to the account, because Riot doesn't verify account ownership by current settings, but by earlier ones.

I have proved already that i know all of the information I feel as if either the admins im dealing with dont have enough power to refund me or in all honesty maybe they havent looked into it which is highly unlikely Just assume im telling the truth in this factor.

Jubbinaut1 votes

{quoted}

**I have proved already that i know all of the information **

As of the time of that posting, you hadn't. And it didn't matter then, either. No one's accusing you of anything.

I feel as if either the admins im dealing with dont have enough power to refund me or in all honesty maybe they havent looked into it which is highly unlikely

Riot doesn't do refunds on content from permanently closed accounts. That's standard policy for them.

Just assume im telling the truth in this factor.

I always did.

DeWildBeast1 votes

{quoted}

So since you seem to me like you're very knowledgeable about this topic what do you suggest I do? Should I drop it? Im not exaggerating in the slightest that i spent $400 minimum (I wouldn't be afraid to go to the extent of $700). Thanks for the feedback!

Jubbinaut1 votes

{quoted}

So since you seem to me like you're very knowledgeable about this topic what do you suggest I do? Should I drop it? Im not exaggerating in the slightest that i spent $400 minimum (I wouldn't be afraid to go to the extent of $700).

I suppose that depends strongly on how much frustration you're willing to deal with over this. In all likelihood, there's nothing more you'll be able to get out of it - that's just how the policy stands. There's a chance you might get shunted to someone sympathetic enough to make an exception, or try to get you something back out of it, but it's a pretty small chance.

So if you feel strongly about this, and you think you're capable of pestering until you can get to that point, while dealing with the frustration of repeated "no"s and closed tickets, then go for it.

But if you don't think you can, it's probably better to cut your losses here, before you have a chance to get bitter about the whole mess.

Either way, good luck.

Penguin Êmperor1 votes

Some reason can easily be because riot doesnt have too. Some reason for not doing something is arbitrary and pointless. Even if a more specific reason does exist, you have to act as if it doesn't until you know that the actually reason (details) is actually there and is in effect. otherwise the consumer ( as an individual and as an ideal) simply loses out. I think its worth making a fuss over

Jubbinaut1 votes

[{quoted}](name=K2 SW Kush 420,realm=NA,application-id=ZGEFLEUQ,discussion-id=TTourcnA,comment-id=000000000000000000000001,timestamp=2015-11-26T07:47:54.564+0000)

Some reason can easily be because riot doesnt have too. Some reason for not doing something is arbitrary and pointless. Even if a more specific reason does exist, you have to act as if it doesn't until you know that the actually reason (details) is actually there and is in effect. otherwise the consumer ( as an individual and as an ideal) simply loses out. I think its worth making a fuss over

I never said it wasn't. At no point did I indicate, in any way, that it wasn't worth making a fuss over.

I was simply pointing out that there was more to the story. And, unsurprisingly, just minutes before you posted this, he replied to me with that "more."

{quoted}

2nd message (from different admin) I'm sorry but because this account has been compromised for an extended period of time I am going to have to permanently ban this account. I understand that this is inconvenient and rather harsh, but in situations like this we need to lock down accounts that are becoming an issue for multiple players.

If there is anything else I can do for you please let me know but if it is regarding this account I'm afraid this issue is close.

So, today I learned something new: Riot has a policy that if a recovery attempt is too belated, the account is shut down instead of returned.

Not sure how I feel about that policy, but I can at least somewhat understand why it exists.

This is important information, since account recovery would be the only way for him to get that content back. Because Riot doesn't do refunds on content from permanently closed accounts.

DeWildBeast1 votes

{quoted}

There's a whole system they have in place for account recovery, explicitly for use in cases where this has happened. There's more to this story.

I've now linked quoted everything it was basically a flat out response saying they could do anything for me because giving me back the account would cause issues with the person who's been using it... Then I asked for some kind of RP refund then received basically a flat out "No"

dEAdbUs1 votes

Can't get, someone using your stuff? Wtf? Transaction story must be enough to get everything back.

Penguin Êmperor1 votes

Even if you had one shred of proof that you bought and owned everything i wouldn't stop. Kind of a weird issue i understand with online ownership being weird everywhere but im pretty sure that if you have a little bit of proof you could probably get it back. Credit card statement? Bank billing? if you spent the money i guarantee the records are there. and i mean full on small claims court, just press the issue and if you dont know to press the issue find out how ( for 400$? you got to do it). I mean if you spent the money you really should make sure that you get what you bought. Riot and a lot of other internet only corporations really benefit from the ability to not care at all, but they also dont care in the sense that if you press the issue you will probably get what you deserve just because its easier.

DeWildBeast1 votes

[{quoted}](name=K2 SW Kush 420,realm=NA,application-id=ZGEFLEUQ,discussion-id=TTourcnA,comment-id=0001,timestamp=2015-11-26T07:13:06.041+0000)

Even if you had one shred of proof that you bought and owned everything i wouldn't stop. Kind of a weird issue i understand with online ownership being weird everywhere but im pretty sure that if you have a little bit of proof you could probably get it back. Credit card statement? Bank billing? if you spent the money i guarantee the records are there. and i mean full on small claims court, just press the issue and if you dont know to press the issue find out how ( for 400$? you got to do it). I mean if you spent the money you really should make sure that you get what you bought. Riot and a lot of other internet only corporations really benefit from the ability to not care at all, but they also dont care in the sense that if you press the issue you will probably get what you deserve just because its easier.

Thanks that's why I made this Post just to maybe get around to someone that will help me.

Zero Shingetsu1 votes

If your account was compromised by no fault of your own, I feel Riot is responsible for at least a portion of your loss. If, of course, you can provide some form of proof. $400 is nothing to laugh at, when you consider AAA games cost $60. If it were $50, even $100? I'd say it's unfortunate and just let it go. But a skin for every champion is a great deal of money.

DeWildBeast1 votes

{quoted}

If your account was compromised by no fault of your own, I feel Riot is responsible for at least a portion of your loss. If, of course, you can provide some form of proof. $400 is nothing to laugh at, when you consider AAA games cost $60. If it were $50, even $100? I'd say it's unfortunate and just let it go. But a skin for every champion is a great deal of money.

Thanks for the response! I feel the same way. I almost wanted to ask the admin what happened if i left $400 in a credit card someone stole it, added to it then they just deleted everything off of it.

Yxion the Yordle1 votes

If this really happened then you should threaten to kill the genius that came up with this creep block bs unless they fix it. Then kill him anyway.

DeWildBeast1 votes

LoL thanks for the reply actually laughed!

dEAdbUs1 votes

As I heard Riot do paybacks for permabanned accounts, if it's true then in your case they have to give you your money back.

I d recommend to read user agreement, if there won't be anything about money, then ask support about that. If they'll say no, what is doubtfully, then write to visa or MasterCard support and ask them to return money, because they 're literally stolen

DeWildBeast1 votes

Hey thanks for the comment! As I've said its not really about the money refund it's about the RP I could give one if they gave me money. I would like to see some kind of refund in RP for what I've spent! At this point I don't know their exact policy but it would just seem right to either back track the account to when the IP changed after Knar came out. It's been so long since I've spent this money at this point I dont think I can refund 2 years back.

dEAdbUs1 votes

Ip is not trustfully thing. Card purchases history - that's a best proof.

dEAdbUs1 votes

Ip is not trustfully thing. Card purchases history - that's a best proof.

I still don't understand - your account is stolen? Or they took your name because you didn't play long time, and now they can't find your account?

DeWildBeast1 votes

{quoted}

Ip is not trustfully thing. Card purchases history - that's a best proof.

I still don't understand - your account is stolen? Or they took your name because you didn't play long time, and now they can't find your account?

Account is stolen so they deleted it because it had been close to a year without access

dEAdbUs1 votes

So what? There is still probably transaction history with your purchases, doubt they delete it. Ask them is there way to restore things that you purchased.

dEAdbUs1 votes

But imho there is misundertanding - they have to return your account. Name can be taken, but not things that you paid for.

DeWildBeast1 votes

{quoted}

But imho there is misundertanding - they have to return your account. Name can be taken, but not things that you paid for.

Yep that's what i thought... I think the admin doesn't want to give me the account because the person that had been playing it for however long has spent money on it...

Ada Wong1 votes

Riot should be able to track your account.

Contact Riot Games via the support, give them all your information you can give about your account including your original email registered, Credit Card information, How you paid for RP etc, even with a name change riot should still be able to find your account or information even if someone got it banned forever (Riot can actually reverse a ban and fix this for you.

I agree that Riot needs to put additional security into the game for example what Valve, Blizzard, NCsoft, Guild Wars 2 have, IP verification so when a user logs into the game from a unknown IP address they have to type a 4 digit code in the box to verify it is them which is sent to the email from there they can fix it to save so they don't have to do it again, this prevents hackers from just freely hi-jacking players accounts as easily.

DeWildBeast1 votes

The reason I made this was because they WOULDN'T give me the account back. Read through the first part of the Post I think you missed the point :)

alasarcher1 votes

The biggest problem is, since account wasnt used for so long by you, who is to say that you didnt actually sell that account some time ago, and now you want to take it back. I am not saying you did it, i am only saying you COULD have done it. You cant prove that you didnt do it, and there were many cases of that happening. Person would sell account, take money and then write ticket to support to get account back. Then other person who bought account would also complain, and that would lead to alot of investigation and wasting of time. You have to understand, even though its not fair, thats how they are instructed to deal with these issues.

Innocence of Sin1 votes

Something very similar to this happened to me earlier this year. If you still have the email that was originally connected to this account of yours, and you have the receipts still for the purchases you made, you can send a bunch of those to Riot as proof of purchase that the account was yours.

Hunts and Dips1 votes

Just give up. You won't get any compensation. Cut your losses and secure your account next time.

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