Its too easy to chat restrict someone
So I had a game this morning. My support Sona got caught out in river and raged about no map awareness. After this(I ignored the comment and kept playing the game) I asked her to not push the wave so we could deny the enemy laner cs. She started trolling really hard so I left the lane and went mid to try and pressure other lanes for advantages. This resulted in our mid getting mad at me. Anyhow long story short during the mid/late stages of this game and after the game my jungler and mid where typing in all chat for 9x reports on my account and telling the enemy team I said stuff I did not say. Naturally at the end game stats screen in client I get the negative behavior pop-up and a chat restriction for 10 games.
While I do agree the system should be more aggressive against players who receive multiple reports in one game, it also needs to make sure its passing fair judgement. I never once called anyone on my team bad names and tried to get along with everyone. I did get in a small argument with Sona before I just flat out ignored her to not waste any more of my time or hers so we could focus on the game, but I hardly think that warrants a chat restriction in comparison to the stuff I see real toxic players doing all the time.
bot but has no idea how to play from there and it leads to a very negative experience.