Came back after around 4 years, account permanently suspended?

ZenoSpyridon·Apr 24, 2017·3 votes·1,018 views

Hello,

I have been playing LoL since around 2010, even bought the boxed edition in the day, and spent a lot of money on characters/outfits. Around 2012-2013 I had went back for awhile, then stopped playing. Did not have any issues at the time.

Now I just tried to go back, and it is telling me my account has been permanently suspended and to check email for more information?

I searched through my email and was NOT sent any information. I am positive it is the current up to date email btw, bc i had to do forgot password, so my account does not seem to have been compromised.

The last email I received before my missing pw emails, was "Suit Up for Snowdown!" at the end of 2014. Last email before that was "Important information about my account" which is talking about reserving my player name, and says do not worry if I do not log in I can change name if it is taken upon returning.

Then the one earlier than that was in 2013 about important security update and password reset. The email was not checked, I do not recall if that was before or after the date I last logged in.

As I keep searching through, no emails at all regarding a suspension. I looked back all the way until my forgot password emails in 2012.

I am assuming maybe it was due to never updating security information....? But shouldn't they have at least emailed me if that was an issue...?

I have put a ticket in over 24 hours ago now and no response... but it's a shame I missed my whole weekend break because of this...

Is there any known issues regarding anything like this? Any other way I can retrieve my account without waiting an undetermined amount of time for them to get to my ticket...?

This does not seem fair at all.. as I have not done anything wrong, and it seems Riot has not even done their part by giving me information about what is going on at all... nor a way to get this handled in a reasonable amount of time.

Thanks....

13 Comments

This Is Your DadApr 24, 20172 votes

It probably got suspended due to inactivity. Send a ticket in.

ModUlanopoApr 24, 20171 votes

I have never heard of an account being suspended for inactivity. It's more likely he received a compromise lock. The solution is the same, though, and I wish him luck.

BLACK REALM GODApr 24, 20172 votes

yeah. if you arent active on your account for a few years you lose your account. you can contact support and get it back, but if someone creates a new account with your name you lose your name. i think they locked a few accounts back in... 2012? and in 2014 there was a big account hacking thing that happened so it's possibly one or the other.

This Is Your DadApr 24, 20171 votes

I mean, being reactivated after being inactive for so long.

SexyBabyJesusZApr 24, 20171 votes

a couple weeks ago a shit load of players got perm banned without getting an email because of a ban wave they sent out.

when support emails you back, give some more details about it and you should be unbanned.

ZenoSpyridonApr 24, 20171 votes

{quoted}

a couple weeks ago a shit load of players got perm banned without getting an email because of a ban wave they sent out.

when support emails you back, give some more details about it and you should be unbanned.

That's pretty messed up that they do not even give users an email...

Could have handled it then rather than wasting a weekend (and who knows how much longer) with a punishment for something I did not do...

Warlord ScrapApr 24, 20171 votes

Or he might oc gotten an email and it was sent to spam.

ZenoSpyridonApr 24, 20171 votes

{quoted}

Or he might oc gotten an email and it was sent to spam.

Of course, that was one of the first things I checked.

Warlord ScrapApr 24, 20172 votes

yea but how long does your spam last most emails delete it after a month

Kei143Apr 24, 20171 votes

High possibly your account got locked due to an account compromise (if you were banned till the year 2100, yeap, your account was compromised).

Eitherway, it's a situation that only support can fix. Just be patient in waiting for their reply. It can take up to 2 business days to reply depending on how busy they are.

LexyyApr 24, 20171 votes

I mean, why do you care now?

There is a thing where someone can take your name if you are inactive long enough. Maybe that's what happened to you. Dunno, just an idea.

HalcyonDwellerApr 24, 20171 votes

They have cleared out inactive accounts in the past. You might have lost the account for that reason rather than a ban. Or check the account's match history to see if it might have been stolen and used during the 4 years you didn't play.