Im going to make this very simple for you. Riot is a disaster relief organization. Every time they perma ban someone Im willing to bet that person will not spend anywhere near the amount of money they spend on their account or would spend ever again. Do you realize how silly the decision to perma ban someone is when this game is constantly pumping out new content to buy?????
Riot can afford to get away with this stuff atm but lets look at very popular games people would have never imagined to start losing 100s of thousands of players like World of Warcraft. The best thing riot can do is temp long term bans like you want to be racist ban them for a month. I know several rehabilitated trolls that were rehab'd just from 20min Q's. Every time they get one its burns. The perma ban on the other hand cuts the trolls in half and sends some off looking for something new and the others make multiple accounts some of which to repeat offend and the others to not spend any money.
This is just bad business practice. You cant get rid of customers and I hate to say it but the paying customer at the end of the day is always right. The feelings of kids who play for free and dont support the charity and dont support the employees should not for a second be taken into consideration just from a business stand point.
The number of people saying they will quit league for perma ban as opposed to the number of people quitting due to the toxicity is one sided dramatically. Also, the bot that perma bans folks says the same number every single time it bans someone, I mean come on!!!! The dont even have real time statistics. Also Riot has more players then ever right??? Well how many of those accounts are actually legit people!!!! If you ban one troll and comes back with 3 accounts, 1 for serious play, 1 for trolling, and 1 for intense trolling which is meant to be played when he is tilted and expected to be remade multiple times would you say thats positive?
Dont even tell me Riot will have to ip ban because these trolls can find ways around that. Before any1 asks no im not perma banned, but Im seriously tired of the toxicity of this game, the only reason I play is due to the amount of money I have spent on my account in the past 4 yrs. The toxicity doesnt come from just trolls though, if we want to talk sensitive feelings, I really dont appreciate having to deal with lol when I screw up or ... being ganged up on from duo partners. I think moving towards a more sensitive community is just bad for buisness.