Oh trust me, dear, I know exactly how you feel.
Let me tell you my case:
Spent about 30 $ in Riot, in skins. And some years too, since I started on s3.
Now then. At first I WAS a little flaming toxic pinky pie. And I chilled when I got chat bans...
But then, i was a nice player this season, made tons of friends of many nations, got honorary ribbons... Got to ranked again, had fun with guys and was more often than not, honored per match and actually revered for my behaviour.
So... I got a two-weeks ban... and decided i would NEVER flame again.
Guess what.
Was in a match, and I won it, but in my team was a little racist guy, and in the enemy team, an angry udyr...
Guess who flamed me for being spanish, in the after-match chat (of course, during the match he only said "fuk your muther report biiitch"), and possibly for not agreeing with him (this one is udyr) on being the best player of his team.
I mean, come on, the same match i had gotten honor and not ONCE did i flame. I was an angel, a nice , epic, 45% CDR Thresh Prince Angel.
Does Riot give a fuck??? No.
Does it care about the money i invested? I know it is not that much, but still, shouldn't i get it back? Isn't the bargain over? Come now, Riot, at least give me my money back. If you can't do your job properly, and you don't give a dumb-fuck-shit-crap-mother-ass-twat about your players, EEEVEN THOUGH YOU SAY YOU DOOO....
If you don't, and don't listen to them (coughteemocoughnerfscoughpingcoughrunescoughtribunalcough) ... At least give them back what they gave you.
Where is our time? Our money? I , for one, want it back. And i am DEAD SURE each and every player banned for nothing wants it. Do you even give a darn, Riot?
I mean... in several matches, of which i had been given a copy... There was no flame! Only "insults" were towards my teammates, MY REAL LIFE FRIENDS, which KNEW we were joking! Come on Riot! In some matches there wasn't even an insult!
Some of us DO change behaviour. Some of us DO learn from mistakes. I did, and you, sir Chocolate, seem to have done so as well... SO many times , i shut up towards insults or , when a player was being mean, i tried to be nice! I know how it is to be angry and we all get mad in some matches... And once i had learnt my lesson, i tried hard to actually HELP players! With honor, nice words, friend requests... So where is ALL OF THAT? Where? How can I get banned, after redeeming myself? After being as nice and polite as i can?
How can you, Riot, accept to ban ChocolateHearts, just because a premade ganged up on him (i assume it's a "he")?