My account was just permanently banned. The last suspension I received was a 14 day ban a few months ago, and since then I've been very wary of typing in chat. I didn't receive an email, and the account was abruptly banned after a super positive game. I was hoping I could get some clarification from a Rioter here.
ModWulf Helhammer2 votesIf you're not seeing chat logs when you log in, it's likely the ban was for some other reason, such as a bank chargeback or an account compromise. Submit a support ticket and they can tell you what the cause was.
KVbqbFsC8e1 votesIts actually normal to not receive an Email. What does the client tell you when you try logging in?
KVbqbFsC8e1 votesYeah, they never changed the message you get ever since they stopped sending Emails when we switched to the IFS system. You'll likely have to send in a support ticket to figure out why you were banned.
Chermorg1 votesSorry to be that guy, but they actually usually do send emails for bans unless it is an account compromise issue or another issue where the security of the investigation/recovery would be hurt if an email was sent.
KVbqbFsC8e1 votesNot in my experience. I've never received Emails when it comes to manual bans.
Chermorg2 votesWell, manual bans actually don't show the "email" thing - they show "Please contact Riot Support for more information" as in this picture http://i.imgur.com/dwH2XBX.jpg
I know it's not the right year - and some of them don't show a year, but that's what they'll say when they're manual (or if it's a manual chat ban it may show the 14/perma message with the "We can't display your chat logs at this time, contact support" message).
The ones I know for sure don't send emails for security reasons:
Obviously if an account is compromised, you don't want it to go to the wrong email and let the hacker know you know its compromised.
I have seen yes and no on chargeback - I guess it depends on severity maybe, or some other security related issue (maybe if an account has chargebacks because they're hacked it doesn't send?)
OTOH, bans for third party programs, MMR boosting, etc. all send emails.
KVbqbFsC8e1 votesThe most recent time I was manually banned was at the end of Season 6, and it was actually for leaving games. I am positive I got the same message as the OP, but I never received an email and I had to find out why I was banned through support.
